Vrbo Senior Customer Service Representative Reviews | Glassdoor

Vrbo Senior Customer Service Representative Reviews

Updated Jul 7, 2019

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3.8
92%
Recommend to a Friend
Vrbo Senior Vice President and General Manager Jeff Hurst (no image)
Jeff Hurst
0 Rating
  1. Helpful (8)

    "Worked when company was still HomeAway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Austin, TX
    Recommends

    I worked at Vrbo full-time for more than 5 years

    Pros

    Great benefits and vacation time, Nice office, free food and drink, decent pay, fun events

    Cons

    Favoritism, micro managing, not a lot of opportunity for advancement unless you’re on someone’s good side. “Clicky” atmosphere

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    Vrbo2019-07-07
  2. Helpful (2)

    "Great company for the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    They pay reasonably well and the culture is fantastic. Most leadership on the CS team is great and those who aren’t are easily avoidable. Lots of vacation and sick time. There are a bunch of new perks that were added once we aligned with Expedia .

    Cons

    There is a stark difference in quality support from the on-shore vs OS calls centers. A decent chunk of frontline calls that you receive is fixing someone else’s mess. There is a process for reporting that kind of thing but it’s so cumbersome no one takes the time to do it. This happens predominantly due to the lack of down-time for the avg agent. You’re pretty much chained to your desk 7 1/2 hours a day and even when you get to tier 2 or 3 support they are still micromanaging your time. If you can deal with those 2 things then you’ll love it. The big downside is there are no discounts on our own inventory, but you do get a nice little travel reimbursement so it comes out in the wash.

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    Vrbo2019-05-06
  3. Helpful (3)

    "Fun environment to work in! (London Office)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vrbo full-time for less than a year

    Pros

    -Great people to work with -Everyone is caring, and the team leads do support you with anything even personal stuff -Everyone is fun, approachable -Sociable company: Night outs, organised open bars, other events done in the office such as birthdays, team lunches. -The people here I have met are like family. I have made great friends and I am sure you will too if you choose to work here. -Food, drinks are supplied in the office kitchen

    Cons

    -Website for the company lacks certain things -Sometimes to reach targets can be pressured and looked upon -Too many snacks and sweets to ruin your diet

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    Vrbo2017-09-06
  4. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Madrid
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Desk away allows you to work for HomeAway in other countries for up to 2 weeks Great people to work with, people are from all over the world with great stories. Very modern offices and good environments to work in

    Cons

    Can easily feel like a child sometimes when working for HomeAway work wise

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    Vrbo2017-09-07
  5. Helpful (16)

    "The worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Free drinks and occasional food

    Cons

    My, my, my, where to begin?! The lack of progression (In the Customer Service department anyway) for a such a huge company worth billions of pounds is shameful. Furthermore, for such a 'profitable' company their employee benefits are sparser than a desert. No discounts in shops like similarly-sized companies or anything like that. Just your standard cycle to work and healthcare schemes which virtually every other business offers their employees anyway. Any opportunities that do arise are few and far between and they ALWAYS go to the same people (Already in senior positions) without fail instead of giving other employees who have exceeded expectations and targets consistently over long periods of time. Job recognition is about as existent as Narnia. No matter whether you have gone above and beyond, management do not take any notice apart from the odd email to the Customer Services department if they're in a good mood. If any employees make a mistake, they're demeaned by their seniors instead of helped constructively. The seniors penalise colleagues around them for helping others and yet new hires find them virtually unapproachable due to their disgusting attitudes or they're never available to provide them with assistance anyway. Whenever an accurate review such as this one is posted about the company by an employee, management post false, positive ones afterwards to try and cover up the truth.

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    Vrbo2017-05-16

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