Vrbo Employee Reviews about "upper management"

Pros

- Very intelligent pool of people to work with - Free breakfast on Fridays - Thorough training before you get on the floor - The decor of each location

Cons

- Poor Compensation. The pay does NOT match the level of responsibility and/or daily tasks - Highly suggested overtime each week w/ no option of working from home - No work/life balance (i.e. long hours during the week + weekends) - High stress work volume - High stress work environment - Low raises or none at all - Upper management totally disconnected from their customer service departments - Not different than any other place you've probably worked at already

Pros

There are lots of positions and opportunities for growth or movement. Co-workers are very nice and the company throws nice parties.

Cons

Sometimes upper management can get in the way of work or advancement.

Pros

Benefits are amazing but they cut our holidays, so NO holidays. And co-workers were amazing, very friendly office environment.

Cons

No holidays off was a big issue for me. Also the upper management was aloof and disconnected from staff.

Pros

Decent benefits Set schedule Christmas Party/Spring Picnic Casual dress code

Cons

Upper management disconnected No room for error Feel like just a number Slowly losing the culture the company started with

Pros

-Free snacks and drinks -Employee parties -Recognition when doing good work -Training is great and gets you ready for the job quickly -Boss was down to earth

Cons

-Micromanagement during shifts. They use software to instantly make sure everybody is always doing what they're supposed to do. -Call times must be short so you may not be able to actually help somebody thoroughly because it is easy to get in trouble for not hitting numbers. -Upper management seems to not value lower level employees as much as they should. -I was unable to transfer to another department after several months of requesting it.

Pros

There are a lot of great people who work here, the culture can be great and fun (lots of social opportunities), fun office space

Cons

- would rather hire externally from big name companies vs promote from within - good old boys club, upper management is primarily male and the women in leadership roles would rather network with the men then lead or mentor other women - depending on department not a lot of room for growth so it's easy to become stagnate - at times it seems like upper management has no clue what is going on at the mid level and below - very short sighted on product development, looking for quick gains (or catch up) vs longer term growth - married to the numbers, while analytics should drive the core of the business there are times when you have to invest in some non-measurable activities - benefits growing worse over time (higher cost of health benefits, paying for parking downtown)

Pros

The people who work here are awesome - for the most part at least - and the offices/ facilities are amazing. There's breakfast provided every Friday morning while the C-Team presents and shares company and industry updates.

Cons

Management is unapproachable and HR is there to protect them while disregarding the needs of the regular employee. Growth potential is limited by how much brown-nosing you do and how good of friends you are with upper management. If you're looking to grow within the company you will be sorely disappointed as they'd rather take a risk on an unknown rather than train current employees.

Pros

- Decent benefits - matching 401k, dental, vision, health - Free Friday breakfast (tacos, bagels or kolaches but they're worthless for the shifts who are late or overnight) - Free Snacks/Drinks - Accrued vacation - 4 weeks vacation, 1 week sick, 2 floating holidays

Cons

I'm speaking only for the CSR department. Which most days I'm absolutely amazed actually functions. I have never worked in a company that was so miserable and demoralizing. - This company expects college educated work ethic but hires and pays you for a high school diploma. - They hire people every month to train BUT they randomly choose an S1 or S2 salary. So we are all doing the same work but some people are paid more and are chosen to be paid more for absolutely no apparent reason. There are more qualified people here being paid less for the same work. That is a fact. They tell you they're only paying a standard 14.75/hr wage but they're lying. I was livid when I found out. - It's a crap shoot with supervisors. There are only like 4 good ones at one location. The good ones try to support you and advocate for you but there's lots of favorite playing around here. The politics is unsettling to watch. - They spend 2 months training you to support owners and then after 4 months throw you into taking care of travelers with like 4 hours of 'training.' It is much more extensive and they have absolutely no training materials. Their version of training is having 70 people in a group chat on slack assisting with situations. It's horrendous. You also don't get a pay raise with any of the new responsibility. You are also still supposed to meet metrics even though you are now taking less owner calls which is what you are graded on. - They micromanage EVERYTHING. You are treated like a child and not trusted at all. They are literally like big brother. There's no positive reinforcement, only repercussions and that never contributes to the growth of your employees. It stifles them and kills morale. There's no room for wellness so if you have a tough day of calls and want to take extra break time just know you'll get yelled at for not being on the phones constantly. - There is 0 transparency about expectations for lateral moves to departments around here but it seems like if you're white and male you're more likely to get promoted. - They had issues for months with not having cleaning staff on the weekends. Your employees have to work weekends and you can't even have cleaning staff for the facilities while they're there? Also the only time they clean or keep anything in pristine condition is before some big CEO event was taking place there. - They tell you there's so much room for growth and professional development but there's not. You will be in your position for at least a year before you move up for a $1 raise. It's also impossible to move from a low position like this to upper managementsition like this to upper managementsition like this to upper management. -There's a HUGE disconnect between CSR and upper management. Those salaried people seem WAY happier and are treated much better. That being said, they don't seem to fix consistent issues with the product and spend a lot of time inventing new 'solutions.' They have no idea what we deal with in the trenches.

Pros

The company gives very great benefits, 4 weeks vacation, travel options such as DeskAway and VRBO Bear Stay. They have offices both north and south options with helps people's commutes.

Cons

The Customer Service Department has some challenges with upper management. It got extremely frustrating getting treated like a number, when you were only graded on a metric, and nothing else was put in to consideration. The job itself can get very tough and many of the managers where once on the phones as well but seem to empathize for how difficult it can be dealing with rude upset people all day everyday.