W.B. Mason Reviews | Glassdoor
W.B. Mason Reviews
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    W.B. Mason Reviews

    Updated September 30, 2018
    315 reviews

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    Full-timePart-time
    2.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Leo J. Meehan III
    177 Ratings

    315 Employee Reviews

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    Pros

    • "Your managers are willing to give you opportunities if you are up for the challenge and there is plenty of room for growth and good pay to match" (in 17 reviews)

    • "Recently, I've seen the company make great strides in work/life balance and I appreciate the increase in our social media campaigns" (in 9 reviews)

    Cons

    • "Upper management doesn’t listen to lower staff" (in 16 reviews)

    • "Poor work/life balance for the first 2 years--it's frowned upon to ask for time off if you aren't on commission" (in 8 reviews)

    More Pros and Cons

    1. Helpful (2)

      "Fast paced great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive
      Current Employee - Account Executive
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at W.B. Mason full-time (More than 10 years)

      Pros

      Family owned, strong market position, national distribution and baseball sponsorships

      Cons

      Not enough hours in the day

      Advice to Management

      Continue to reward your hard working employees and show appreciation to them. work together to service the customers and keep the family culture alive

    2. "Picker/packer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at W.B. Mason full-time

      Pros

      Listen to music, free red bulls

      Cons

      Never felt appreciated for hard work and long days/nights, forced to work crazy hours

      3. Join the W.B. Mason team
      See Our Latest Jobs

    3. Helpful (7)

      "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Representative
      Current Employee - Sales Representative
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at W.B. Mason full-time (More than 10 years)

      Pros

      A paycheck and some freedom. Other than that this place is toxic and in a failing industry. Ownership doesn’t have a clue and they lead by fear. COO is a horrible human being that is not respected by anyone

      Cons

      Where to start? Get ready to apologize for a living. Almost everything you get screamed at by customers is completely out of your control. They give zero support to sales. Most days you set out to meet with customers and just get stuck in a parking lot feeling defeated because you can’t get a straight answer and CANNOT fix customer issues and complaints. Email after email of mis ships....damaged furniture ...I didn’t get my credit..I thought the hutch was supposed to be brown you sent black,,,,you said the binders would be delivered today they sent colored paper instead ,,, why didn’t the location get set up on our account yet.,,,let’s not forget the best of them all,,, WHY DID MY PRICE GO UP,,,,true Answer,,, WB made me sit in front of a margin management file for literally 15-20 hours and forced me to increase my prices. Oh and I begged them to not increase them and told them that we would lose business. Didn’t matter ,,, do it anyway,,,, then surprise surprise you lose the business and then they get on your case about why you lost the account. It is literally crazy!! They force you to dial for dollars which means call and bother customers for an order and give a discounted price to get the order,,,,so let’s think about this canabolize your own business at a lower price on items they were going to order anyway. Then next month,,,you guessed it you will get a report on the app that your accounts are slow so you need to go get an order ,,,what do they expect They just forced me to sell them a year supply of toner below cost they don’t need anything for them next couple months! I am a veteran top performing rep. I am well respected by my peers and boss This is not from a slacker that doesn’t know this company. I am telling you as accurately as I can this place is a dumpster fire. Avoid this place at all cost.

      Advice to Management

      They don’t listed to advice I have begged for small reasonable changes for over a decade. Basic stuff like can we get someone to set up an account and a person in house that can build furniture so I don’t have to. I cannot believe I have stayed here this long!! I will be out very soon!!

    4. Helpful (3)

      "Sales rep"

      StarStarStarStarStar
      Current Employee - Sales Representative
      Current Employee - Sales Representative
      Doesn't Recommend
      Disapproves of CEO

      I have been working at W.B. Mason full-time (More than 8 years)

      Pros

      Nothing. Worst company in America. Ownership is a joke. Terrible terrible place to work.

      Cons

      Everything, everything at this place is a con.

      Advice to Management

      No advice can help.

    5. "better , Worst HORRIBLE"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in East Windsor, CT
      Current Employee - Account Executive in East Windsor, CT
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at W.B. Mason full-time (More than 8 years)

      Pros

      uhh, uhhh, uhhhhh Good very very hard working People

      Cons

      Management and the secret society

      Advice to Management

      If management your a problem created by ownership

    6. "Intern"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at W.B. Mason part-time

      Pros

      Great people- enjoyed coming to work every day. As an intern, I interacted with and gained exposure to multiple departments.

      Cons

      offered slightly lower pay than previous internships

    7. "Great employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Norwalk, CT
      Current Employee - Anonymous Employee in Norwalk, CT
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at W.B. Mason full-time (More than a year)

      Pros

      You will get a lot of overtime

      Cons

      There’s no downsides to this job

      Advice to Management

      Good management

    8. Helpful (1)

      "customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Secaucus, NJ
      Former Employee - Anonymous Employee in Secaucus, NJ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at W.B. Mason full-time (More than 3 years)

      Pros

      health insuance, 401K , hour lunch.

      Cons

      harassment, poor HR and pay, work-overload.

      Advice to Management

      Seeking to fire those you cannot control is the reason for the hire turn over rate.
      The sexual harassment and constant games with favoritism is unprofessional and toxic. Employees are getting sick for many reasons and treat those the way you want to be treated. Human beings deserve to be treated as such from the warehouse the sales floor.

    9. "Account Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at W.B. Mason full-time

      Pros

      Taught me to build strong, personal relationships with clients in order to upsell
      Go getter - 30 + outbound sales calls daily with business of all sizes

      Cons

      Inventory management, back orders, customer service etc.

    10. "Great Employees Not So Great Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Warehouse Worker in South Brunswick Terrace, NJ
      Former Employee - Warehouse Worker in South Brunswick Terrace, NJ
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at W.B. Mason full-time (More than 3 years)

      Pros

      Coworkers can't get any better. Everyone is always willing to lend a helping hand. Overtime. Weekends off.

      Cons

      Dangerous work environment. Not much room to grow in the company. Overworked employees. Lack of proper training.

      Advice to Management

      Take your employees concerns more seriously.

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