W.B. Mason Reviews | Glassdoor

W.B. Mason Reviews

Updated September 30, 2018
315 reviews

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2.5
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Leo J. Meehan III
177 Ratings

315 Employee Reviews

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Pros
  • "Your managers are willing to give you opportunities if you are up for the challenge and there is plenty of room for growth and good pay to match" (in 17 reviews)

  • "Recently, I've seen the company make great strides in work/life balance and I appreciate the increase in our social media campaigns" (in 9 reviews)

Cons
  • "Upper management doesn’t listen to lower staff" (in 16 reviews)

  • "Poor work/life balance for the first 2 years--it's frowned upon to ask for time off if you aren't on commission" (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Fast paced great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.B. Mason full-time (More than 10 years)

    Pros

    Family owned, strong market position, national distribution and baseball sponsorships

    Cons

    Not enough hours in the day

    Advice to Management

    Continue to reward your hard working employees and show appreciation to them. work together to service the customers and keep the family culture alive


  2. "Picker/packer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.B. Mason full-time

    Pros

    Listen to music, free red bulls

    Cons

    Never felt appreciated for hard work and long days/nights, forced to work crazy hours

  3. Helpful (7)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.B. Mason full-time (More than 10 years)

    Pros

    A paycheck and some freedom. Other than that this place is toxic and in a failing industry. Ownership doesn’t have a clue and they lead by fear. COO is a horrible human being that is not respected by anyone

    Cons

    Where to start? Get ready to apologize for a living. Almost everything you get screamed at by customers is completely out of your control. They give zero support to sales. Most days you set out to meet with customers and just get stuck in a parking lot feeling defeated because you can’t get a straight answer and CANNOT fix customer issues and complaints. Email after email of mis ships....damaged furniture ...I didn’t get my credit..I thought the hutch was supposed to be brown you sent black,,,,you said the binders would be delivered today they sent colored paper instead ,,, why didn’t the location get set up on our account yet.,,,let’s not forget the best of them all,,, WHY DID MY PRICE GO UP,,,,true Answer,,, WB made me sit in front of a margin management file for literally 15-20 hours and forced me to increase my prices. Oh and I begged them to not increase them and told them that we would lose business. Didn’t matter ,,, do it anyway,,,, then surprise surprise you lose the business and then they get on your case about why you lost the account. It is literally crazy!! They force you to dial for dollars which means call and bother customers for an order and give a discounted price to get the order,,,,so let’s think about this canabolize your own business at a lower price on items they were going to order anyway. Then next month,,,you guessed it you will get a report on the app that your accounts are slow so you need to go get an order ,,,what do they expect They just forced me to sell them a year supply of toner below cost they don’t need anything for them next couple months! I am a veteran top performing rep. I am well respected by my peers and boss This is not from a slacker that doesn’t know this company. I am telling you as accurately as I can this place is a dumpster fire. Avoid this place at all cost.

    Advice to Management

    They don’t listed to advice I have begged for small reasonable changes for over a decade. Basic stuff like can we get someone to set up an account and a person in house that can build furniture so I don’t have to. I cannot believe I have stayed here this long!! I will be out very soon!!


  4. Helpful (3)

    "Sales rep"

    StarStarStarStarStar
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Disapproves of CEO

    I have been working at W.B. Mason full-time (More than 8 years)

    Pros

    Nothing. Worst company in America. Ownership is a joke. Terrible terrible place to work.

    Cons

    Everything, everything at this place is a con.

    Advice to Management

    No advice can help.


  5. "better , Worst HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in East Windsor, CT
    Current Employee - Account Executive in East Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.B. Mason full-time (More than 8 years)

    Pros

    uhh, uhhh, uhhhhh Good very very hard working People

    Cons

    Management and the secret society

    Advice to Management

    If management your a problem created by ownership


  6. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.B. Mason part-time

    Pros

    Great people- enjoyed coming to work every day. As an intern, I interacted with and gained exposure to multiple departments.

    Cons

    offered slightly lower pay than previous internships


  7. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.B. Mason full-time (More than a year)

    Pros

    You will get a lot of overtime

    Cons

    There’s no downsides to this job

    Advice to Management

    Good management

  8. Helpful (1)

    "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Secaucus, NJ
    Former Employee - Anonymous Employee in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.B. Mason full-time (More than 3 years)

    Pros

    health insuance, 401K , hour lunch.

    Cons

    harassment, poor HR and pay, work-overload.

    Advice to Management

    Seeking to fire those you cannot control is the reason for the hire turn over rate.
    The sexual harassment and constant games with favoritism is unprofessional and toxic. Employees are getting sick for many reasons and treat those the way you want to be treated. Human beings deserve to be treated as such from the warehouse the sales floor.


  9. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.B. Mason full-time

    Pros

    Taught me to build strong, personal relationships with clients in order to upsell
    Go getter - 30 + outbound sales calls daily with business of all sizes

    Cons

    Inventory management, back orders, customer service etc.


  10. "Great Employees Not So Great Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in South Brunswick Terrace, NJ
    Former Employee - Warehouse Worker in South Brunswick Terrace, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at W.B. Mason full-time (More than 3 years)

    Pros

    Coworkers can't get any better. Everyone is always willing to lend a helping hand. Overtime. Weekends off.

    Cons

    Dangerous work environment. Not much room to grow in the company. Overworked employees. Lack of proper training.

    Advice to Management

    Take your employees concerns more seriously.


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