W Hotels Reviews | Glassdoor

W Hotels Reviews

Updated July 21, 2018
142 reviews

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3.4
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Approve of CEO
W Hotels President and Chief Executive Office Arne M. Sorenson
Arne M. Sorenson
7 Ratings

142 Employee Reviews

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Pros
  • "The company offers great benefits to their full time employees" (in 7 reviews)

  • "W Hotels is a great company to work for with a" (in 7 reviews)

Cons
  • "It can be long hours, but that is true for any job in hospitality" (in 9 reviews)

  • "Neglectful management, forget that this is 2014 and work life balance is important to most generations" (in 4 reviews)

More Pros and Cons

  1. "Mini Bar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mini Bar in Dallas, TX
    Current Employee - Mini Bar in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W Hotels full-time (Less than a year)

    Pros

    Get commission every month based on sales

    Cons

    Hours can vary based on occupancy

    Advice to Management

    It’s good


  2. "Banquet Meetings specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W Hotels full-time

    Pros

    It’s a cool, fun brand

    Cons

    It depends where you work but my management was awful. Catty women who treated everyone poorly. They were known as “ the mean girls” which I think is awful for a management team to be know as. Also the hotel I was at was in the “red” so everyone was alittle more picky and mean which is understandable I guess.

    Advice to Management

    Check in on the hotels, read the exit reviews, do more than one employee review a year..

  3. "Security"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W Hotels full-time

    Pros

    The benefits are great for this hotel

    Cons

    The amount of work you do to help other department


  4. "Poor work/life balance and unattainable/changing goals for bonuses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Sales Manager in Chicago, IL
    Current Employee - Catering Sales Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at W Hotels (More than a year)

    Pros

    Pay and benefits were decent.

    Cons

    Mean girl atmosphere. Terrible leadership from the general manager. Unattainable goals or goals that were increased once attained so that you never could get a bonus.

    Advice to Management

    Create a more positive culture that supports staff with families. Better accountability with leadership. Fair goals.


  5. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at W Hotels full-time

    Pros

    I met a lot of people and had diverse tasks.

    Cons

    Low pay. Long hours and mostly business travelers who tend to be rude.


  6. "i just do banquet when it is busy we do a lot of business and it goes good"

    StarStarStarStarStar
    Current Employee - Line Cook in Rockville, MD
    Current Employee - Line Cook in Rockville, MD

    I have been working at W Hotels full-time (More than 8 years)

    Pros

    when you work there everybody is nice the chef is good

    Cons

    the only thing i dont like is we have a union i am low senority

    Advice to Management

    it is good


  7. "Revenue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at W Hotels full-time

    Pros

    Great team and people
    Knowledgeable Leadership team

    Cons

    Compensation is not very competitive
    Overwork
    Unorganized

  8. "HOTEL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laundry Attendant in Chicago, IL
    Current Employee - Laundry Attendant in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at W Hotels full-time (More than a year)

    Pros

    Union job, with great benefits, great pay, room for growth, and endless possibilities to transfer to any marriot hotel around the world.

    Cons

    Some of the downsides to working at the W is the food they give is us is not great and being union seniority sucks because people become lazy since they've been there long.

    Advice to Management

    Advice to management would be give recognition when recognition is due. Alot of people who do the best job never even get a thank you, acknowledge your team.


  9. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W Hotels part-time

    Pros

    Great company. Cared about their employees

    Cons

    Difficulty in climbing into management or transferring to other properties. Political aspect.


  10. "Keep in mind..it's still corporate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at W Hotels (More than 3 years)

    Pros

    Alot of resources like lockers, free lunch everyday, breaks and lunches

    Cons

    No matter how long you've been at the hotel, keep in mind you're just another cog in the corporate wheel. You can always be replaced in your cookie cutter role.

    Advice to Management

    The customer isn't always right, and employees shouldn't have to put customers first if they treat the employees wrong.


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