W Hotels Reviews | Glassdoor

W Hotels Reviews

Updated April 25, 2017
99 reviews

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3.7
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99 Employee Reviews

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Pros
Cons
  • Laborious work, emotionally draining; long hours and midnight shifts (in 6 reviews)

  • Upper Management positions hard to acquire for an outsider (in 6 reviews)

More Pros and Cons

  1. "Learned a lot about hospitality in a high occupancy hotel."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Desk Agent in New York, NY
    Former Employee - Welcome Desk Agent in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at W Hotels full-time (More than a year)

    Pros

    The coworkers are the best part. Uniform is provided as well. The hotel is trying to help you make money. The vibe is really great. Trendy and hip!

    Cons

    The clients here are entitled. This can lead to days full of miscommunications about free upgrades, bed types, or free champagne.


  2. "Fun job and co-workers. Low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Seattle, WA
    Current Employee - Sales Coordinator in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at W Hotels full-time (More than a year)

    Pros

    Very fun co-workers. Fast-paced environment. Every day is different. Great experience. Employee discounts at hotels around the globe! That's the best part.

    Cons

    The pay is low no matter what role you're in. Sometimes you can feel very "replaceable" depending on the management.

    Advice to Management

    Pay hourly employees more fairly, keep up with other industries


  3. Helpful (1)

    "Welcome Ambassador"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Ambassador in Chicago, IL
    Former Employee - Welcome Ambassador in Chicago, IL
    Recommends
    Positive Outlook

    I worked at W Hotels full-time (Less than a year)

    Pros

    Energetic and upbeat coworkers, modern hotel, decent tips, overall a fun and interesting job

    Cons

    Short staffed, always working overtime with little flexibility, threats of demerits for not being flexible with work schedule, constant micromanagement by certain managers

    Advice to Management

    Go the extra step to ensure there's never another short staffing problem, and don't give out or threaten to give out demerits when the employees are already working overtime because of a lack of staff. Also, the amount of micromanagement by certain managers was detrimental to the work environment, and it hindered how well we would interact with guests of the hotel.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Place to Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Sales Manager in Los Angeles, CA
    Former Employee - Event Sales Manager in Los Angeles, CA
    Recommends

    I worked at W Hotels full-time (More than 3 years)

    Pros

    - Well Rounded, Real Life Experience that you can take with you and apply in most any industry
    - Very Strong Brand Identity
    - Upper Management Supports Growth
    - Great Bonus Structure (Sales)

    Cons

    - You hit a ceiling if you're the creative type
    - Long Hours


  6. "Security Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Supervisor in Washington, DC
    Current Employee - Security Supervisor in Washington, DC

    I have been working at W Hotels full-time (More than 5 years)

    Pros

    The best view in town & great customer service

    Cons

    working hours not convient for someone who have a family

    Advice to Management

    N/A


  7. "Management was great, hotel is dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Hollywood, CA
    Former Employee - Front Desk Agent in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at W Hotels full-time (Less than a year)

    Pros

    Great management and leadership at the front desk. Very efficient and positive environment, always ran very smoothly with great communication.

    Cons

    The hotel itself is in a terrible area of hollywood filled with crazy bums at night, fights from the rooftop and there is no parking for employees.


  8. "Great learning experience as an hotelier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Desk Agent in Hoboken, NJ
    Former Employee - Welcome Desk Agent in Hoboken, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at W Hotels full-time (More than a year)

    Pros

    Learn a lot about brand representation and building customer relationship. Learn a lot about the hotel operations and working among departments.

    Cons

    Getting weekly work schedules. Have to be flexible to work all work shift hours. Inconsistant manager and talent relationships. Appearance becomes important. Managers will point out if you are not presentable as W brand.

    Advice to Management

    Pay a little more attention to what talents have to say. More adjustment taking feedback in to consideration


  9. "Good Company that has the potential to be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Supervisor in Atlanta, GA
    Current Employee - Security Supervisor in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at W Hotels full-time (More than 3 years)

    Pros

    Good company, fun place to work with friendly environment free lunch

    Cons

    Wish upper management would listen to staff sometimes. Spend money on property. Better pay


  10. "Food and beverage manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager in Austin, TX
    Former Employee - Food and Beverage Manager in Austin, TX
    Recommends
    Positive Outlook

    Pros

    Hard working group of people

    Cons

    Might work you to death


  11. "Not bad but not goof"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hoboken, NJ
    Former Employee - Anonymous Employee in Hoboken, NJ
    Recommends
    Neutral Outlook

    I worked at W Hotels full-time

    Pros

    - Cool environment
    - The ability to travel inexpensively
    - The ability to grow in an industry. Starwood owns so many brands if you want to make a name for yourself in the hospitality industry this is one of the companies to be a part of.

    Cons

    - Getting the time off to enjoy the perks of being part of a company that makes traveling easy.
    - Not being recognized when you go above and beyond.
    - Leadership is always changing.

    Advice to Management

    It changes so regularly it would be hard to say but keep in mind that yes it is all about the guest but it's just as important to support your employees.


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