Found 435 of over 523 reviews
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "No staff meal OT more than 2 hours with no paid too much workload bad management" (in 35 reviews)
- "Pay is low for a luxury property" (in 19 reviews)
- "low salary/ benefits" (in 15 reviews)
- "Long hours and short of staffs always." (in 14 reviews)
- "depende mucho del manager, muchos son muy estructurados e inflexibles" (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of W Hotels and is not affected by filters.
- 3.0Nov 29, 2023Server/WaitressCurrent Employee, less than 1 yearAtlanta, GA
Low pay Not enough money, only good for extra money if you already have another main source of income!
Hotel Traveling benefits within all Marriott Properties
- 2.0Apr 27, 2023BarbackFormer Employee, less than 1 year
$21/hr Team members were all super cool and down to earth
Hotel policies are rigid and servant like. Couldn’t walk in or out of the exit the guests use, say they champion individuality but place limits on hair colors, tattoos, and standing up for yourself. The employee “green room” aka the cafeteria is a white room with random Philadelphia symbols strewn about the walls. The employee food is terrible and I was warned to stay away from it and that it made someone physically ill. There is a customer who continually comes in and harasses female employees or patrons (me being one of them) and management refuses to ban him and does nothing to stop him from harassing people because they are worried about being sued… the managers say racist and petty things to employees, the managers are truly not equipped to lead and everyone accepts the status quo instead of trying to enact positive change that will benefit the growth of the employees. The tips for bar backs are dismal, and scheduling is inconsistent. There is no training protocol in place and they choose employees at random to train new hires, which results in lack of pertinent information being shared, and veteran bartenders just doing everything themselves instead of actually training. I had to ask to be taught how to pour beers and wasn’t taught much about the bar. If my trajectory was to be a bar tender, I wouldn’t have gotten far because of the lack of teaching. The customers are rich 40+ people who don’t tip well and expect the utmost service. It’s draining.2
- 4.0Oct 16, 2023Front Desk AgentFormer EmployeeBoston, MA
Fun place to work, never boring, unlike most typical hotels, probably easy to get OT if wanted
Sometimes overly busy to the point OT is needed so bad you could be voluntold to come in, more so a problem. With the general hiring problem across the board vs a problem this specific hotel has.
- 4.0Jan 20, 2023Payroll AdministratorCurrent Employee, less than 1 yearDallas, TX
Great place to get your foot in the door. Everyone is patient and willing to teach you what they know. Benefits are great especially the friends and family perks. Seems to attract very happy, relaxed, wordly travelers. Making for a fun work environment. Great opportunity for quick career advancement. They also reimburse fairly well for college courses if you follow one of the approved course paths.
It is a chaotic and fast paced industry. OT is encouraged but sometimes can feel obligatory. Especially when you come in following a disaster (cough pandemic cough). Can be kind of muddled and hard to navigate because there are so many different systems to learn. The staff in constantly changing with people advancing/moving to other properties so it can be difficult to get used to at first. Starting pay is low for related job duties but as I mentioned perks, advancement opportunity, and being one of the luxury brands in Marriott International additionally provides location opportunities that make it a good trade off. Small hit up front for larger returns and life in the aggregate.
- 1.0Aug 8, 2023Event CoordinatorFormer Employee, less than 1 yearFort Lauderdale, FL
Some of the long term staff are the kindest people you’ll ever meet
High expectations without increase in pay. Poor management style. The entire place was under construction which they never properly communicated to their clients. Worst experience I’ve ever had with an event space. Continued to promise promotion as a reward for suffering.
W Hotels Reviews FAQs
W Hotels has an overall rating of 3.4 out of 5, based on over 523 reviews left anonymously by employees. 51% of employees would recommend working at W Hotels to a friend and 42% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
51% of W Hotels employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated W Hotels 2.9 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.