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W Hotels Reviews

Updated Aug 4, 2021

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Found 275 of over 321 reviews

4.0
70%
Recommend to a Friend
94%
Approve of CEO
W Hotels President and Chief Executive Office Arne M. Sorenson
Arne M. Sorenson
61 Ratings
Pros
  • "Fast paced, inclusive work environment, room to grow, lunch free, manager support(in 8 reviews)

  • "The company offers great benefits to their full time employees(in 8 reviews)

  • Cons
  • "Long hours, but that's the same in every brand in the hotel industry(in 16 reviews)

  • "The drive for high results & crazy situations you are put in does hurt your work life balance(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      N/A

      Jun 25, 2021 - N/A in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good employer. Helpful and experienced.

      Cons

      Can have low commission if there is low traffic

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    2. 2.0
      Current Employee, less than 1 year

      Never again

      Jul 31, 2021 - Agent Welcome/Agent accueil/Agent de pr venenance 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loved my coworkers, sometimes fun environment, interacted with celebs, I can't think of anything else.

      Cons

      Sometimes excessive overtime hours, didn't get schedule for the coming weekend until Wednesday night or Thursday, mandatory heels and no option to sit down, guests could be horrible, felt like I was participating in a scam at times.

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    3. 1.0
      Former Employee, less than 1 year

      Sh!tty micromanaging chefs

      Aug 2, 2021 - Cook in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing comes to mind actually

      Cons

      Crew totally unhelpful in training new employees the sous chef was a total dipsh!t

      Continue reading
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    4. 4.0
      Current Employee, more than 1 year

      Hotel Industry

      Jul 12, 2021 - Front Desk Supervisor in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      environment, hotel benefits, opportunity, management,

      Cons

      low pay, schedule, understaffing, growth

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    5. 5.0
      Current Employee, less than 1 year

      Great

      Jun 14, 2021 - Room Attendant in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Loved everything at the company

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    6. 5.0
      Former Employee, more than 1 year

      great atmosphere, friendly environment. Typically guests were kind

      Jun 8, 2021 - Hostess in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay, amazing staff overall

      Cons

      sometimes it was too fast-paced

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    7. 4.0
      Former Employee, more than 3 years

      Fun and upbeat

      May 28, 2021 - Front Desk Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great brand to work for

      Cons

      Management will make you work long hours

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    8. 5.0
      Former Employee, more than 1 year

      Fantastic time

      May 18, 2021 - Doorman in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues, celebrities, fun environment, good money to be made

      Cons

      Hours - inevitable in hospitality

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    9. 4.0
      Former Employee, more than 1 year

      I loved working at W Atlanta Midtown

      May 5, 2021 - Welcome Desk Agent in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company culture was very welcoming. Fun environment and fun people.

      Cons

      The pay could be better.

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    10. 4.0
      Former Employee, more than 8 years

      Great opportunities, if you work hard

      Jan 5, 2021 - Director of Welcome Office 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I found hospitality in general a blast & loved my time there. Each day is uniquely challenging in ways that you could never anticipate, which means you never get bored. Depending on your leaders, you are empowered to make a great impact in your position & see some amazing results.

      Cons

      The drive for high results & crazy situations you are put in does hurt your work life balance. I missed many family/friend events throughout my 7+ years, which ultimately was a large contributing factor to me leaving the industry. Pay in hospitality is not as great as you see in other industries.

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      1 person found this review helpful
    Viewing 1 - 10 of 275 Reviews

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