W.W. Grainger Account Manager Reviews | Glassdoor

W.W. Grainger Account Manager Reviews

Updated September 12, 2017
257 reviews

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Account Manager

3.1
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
29 Ratings

Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 115 reviews)

  • good profit sharing and bonus plan (in 299 reviews)

Cons
More Pros and Cons

  1. "Great Company, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Greenville, SC
    Current Employee - Account Manager in Greenville, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at W.W. Grainger (More than 5 years)

    Pros

    Excellent leadership, managers really take time to invest in you personally. Great benefits and PTO, customers as well

    Cons

    Can be difficult to achieve long term success due to company's frenetic pace of change

    Advice to Management

    Slow down the pace of change...we can't internalize and adjust to change before it all gets blown up and we start over again.


  2. Helpful (7)

    "Easy to burn out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Great benefits, 401k, generous vacation time. Decent base salary. Great co workers

    Cons

    Too much admin work....cannot successfully complete work in less than a 10 hour day. Pressure to meet goals.

    Advice to Management

    Too many admin expectations that interfere with selling activities. Sales reps burn out quickly.

  3. "Great company with consistency in leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dallas, TX
    Current Employee - Account Manager in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    great people
    great benefits
    awesome environment and consistent positive culture

    Cons

    Sometimes micromanages, a lot of change, very often


  4. "Great Firm / Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Falls Church, VA
    Current Employee - Account Manager in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Support Team is Second to none, resources are there
    Great Benefits
    Brand Recognition

    Cons

    Seen as expensive in the industry (if you are on contract, you can explain that away)
    Not knowing the resources you have so you get lost
    Monthly sales goals vs quarter

    Advice to Management

    Continue down your path and don't let Amazon change focus. Bring the value based positioning of products to customer and over time the field will even out


  5. Helpful (11)

    "A great company that is falling rapidly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Detroit, MI
    Former Employee - Account Manager in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Abundance of resources, competitive pay, decent benefits, outstanding inventory and delivery capabilities

    Cons

    Focus on the customer has gone to the wayside. Too many random initiatives poorly rolled out with unrealistic expectations. In an attempt to gain market share they have become a greedy company. Employees are just a number and the attitude is they are all replaceable. Customers are paying the price for the mass turnover that has been happening for the past few years.

    Advice to Management

    Stop the manic desperate initiatives. Treat your employees with genuine care. They are the ones you need to build your reputation back up. You are only as strong as your weakest link and you have a whole sales force of weakness right now.


  6. Helpful (6)

    "Used to be great but a lot has changed recently!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Government Account Manager in Salt Lake City, UT
    Current Employee - Government Account Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Great people, numerous development opportunities across the US and in other countries, and solid benefits (profit-sharing, stock options, health and well-being, charity match, vacation time).

    Cons

    Shifting support staff out of the US, closing down locations, difficult pricing model, trust in sales force has diminished. Failing to focus on the core business while trying to expand into other online markets under different names and causing more confusion within The company and with customers.

    Advice to Management

    Focus on fixing and supporting the core business!


  7. Helpful (8)

    "Solid company, but maybe not for tenured sellers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in San Diego, CA
    Former Employee - Government Account Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    Excellent PTO, profit sharing plan, health benefits, work/life balance

    Cons

    Weak/unimpressive leadership within sales force, recent shift towards data and operations has compromised the morale of the sales force, limited opportunities for advancement within sales. It doesn't pay to stay at Grainger (if you are in sales) for more than a few years. There are better opportunities out there without having to look very hard.

    Advice to Management

    Reward tenured, over performing sales reps. Grainger doesn't recognize talent like it should be and will lose talented sellers like myself and many others who are able to find better career opportunities elsewhere. Morale is lower now with the sales force than it has been in the 5 years I worked at Grainger. Realize that if you want to retain great sales people, then you need to compensate them accordingly. Grainger may pay well for the MRO industry, but there are other industries that will pay experienced reps much better.

  8. Helpful (12)

    "Manufacturing Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Solid company with career advancement if you want to relocate. Ok profit sharing used to be what set this organization apart. Health benefits are solid.

    Cons

    Was once a leader in the MRO industry nor only reacts to competition changes. With some strong strategies and innovation Grainger could dominate again.

    Successful, tenured AM's receive same pay and comp plan as new hires. No reward for company experience and top end producers. AM Role was great 10 years ago, now corporate would rather hire new then pay producers what they are worth. Top sales talent is leaving. Reward your producers and you will achieve growth the company is seeking!

    Advice to Management

    Actually reward sales individuals that get it done. Not everybody in AM role needs to be paid or on the same comp plan. Get back to a sales focused organization and not a company driven by salesforce data. Leverage salesforce as a tool to grow sales not micro manage experienced sellers. Allow Sellers to run their book of business their way.

    Stop hiring Operations people for sales Manager roles. Promote AM's with track record of success regardless of people management experience. Could be an exciting place to work again and we may actually hit goal and get a nice Profit Sharing check again if we let sales people be sales people.

    Actually show your people they are your biggest asset, don't just say it.


  9. Helpful (1)

    "Micro managed to much. Unreachable goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Account Manager
    Current Employee - Manufacturing Account Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Good pay and benefits. You really control your own accounts for the most part. Flexible sometimes. Good pto if you can use it.

    Cons

    No real support from support team. Really need to do it all yourself. You are given dead account that you are expected to grow. If your accounts are going out of business they still expect growth and you are foaled against it. The worst pay compensation for vehicle use. Probably the industry lowest.

    Advice to Management

    Get pricing under control and pay your people better because that's why their leaving.


  10. Helpful (8)

    "Progressively declining benefits, negative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Greensboro, NC
    Former Employee - National Account Manager in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Competitive salary, broad offerings to market

    Cons

    Marketplace no longer views them as a leader in MRO. Private label products have many quality issues, and prices of ithering offerings aren't fair. Company denies Amazons up and coming stance and competitive threat to business.

    Advice to Management

    Go back to your roots. High turnover in sales people is not well received by customers.