W.W. Grainger Account Manager Reviews | Glassdoor

W.W. Grainger Account Manager Reviews

Updated August 9, 2017
256 reviews

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Account Manager

3.0
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
27 Ratings

Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 112 reviews)

  • good profit sharing and bonus plan (in 296 reviews)

Cons
More Pros and Cons

  1. "Great company with consistency in leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dallas, TX
    Current Employee - Account Manager in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    great people
    great benefits
    awesome environment and consistent positive culture

    Cons

    Sometimes micromanages, a lot of change, very often


  2. Helpful (5)

    "Used to be great but a lot has changed recently!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Government Account Manager in Salt Lake City, UT
    Current Employee - Government Account Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Great people, numerous development opportunities across the US and in other countries, and solid benefits (profit-sharing, stock options, health and well-being, charity match, vacation time).

    Cons

    Shifting support staff out of the US, closing down locations, difficult pricing model, trust in sales force has diminished. Failing to focus on the core business while trying to expand into other online markets under different names and causing more confusion within The company and with customers.

    Advice to Management

    Focus on fixing and supporting the core business!

  3. "Great Firm / Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Falls Church, VA
    Current Employee - Account Manager in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Support Team is Second to none, resources are there
    Great Benefits
    Brand Recognition

    Cons

    Seen as expensive in the industry (if you are on contract, you can explain that away)
    Not knowing the resources you have so you get lost
    Monthly sales goals vs quarter

    Advice to Management

    Continue down your path and don't let Amazon change focus. Bring the value based positioning of products to customer and over time the field will even out


  4. Helpful (8)

    "A great company that is falling rapidly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Detroit, MI
    Former Employee - Account Manager in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Abundance of resources, competitive pay, decent benefits, outstanding inventory and delivery capabilities

    Cons

    Focus on the customer has gone to the wayside. Too many random initiatives poorly rolled out with unrealistic expectations. In an attempt to gain market share they have become a greedy company. Employees are just a number and the attitude is they are all replaceable. Customers are paying the price for the mass turnover that has been happening for the past few years.

    Advice to Management

    Stop the manic desperate initiatives. Treat your employees with genuine care. They are the ones you need to build your reputation back up. You are only as strong as your weakest link and you have a whole sales force of weakness right now.


  5. Helpful (8)

    "Solid company, but maybe not for tenured sellers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in San Diego, CA
    Former Employee - Government Account Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    Excellent PTO, profit sharing plan, health benefits, work/life balance

    Cons

    Weak/unimpressive leadership within sales force, recent shift towards data and operations has compromised the morale of the sales force, limited opportunities for advancement within sales. It doesn't pay to stay at Grainger (if you are in sales) for more than a few years. There are better opportunities out there without having to look very hard.

    Advice to Management

    Reward tenured, over performing sales reps. Grainger doesn't recognize talent like it should be and will lose talented sellers like myself and many others who are able to find better career opportunities elsewhere. Morale is lower now with the sales force than it has been in the 5 years I worked at Grainger. Realize that if you want to retain great sales people, then you need to compensate them accordingly. Grainger may pay well for the MRO industry, but there are other industries that will pay experienced reps much better.


  6. Helpful (12)

    "Manufacturing Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Solid company with career advancement if you want to relocate. Ok profit sharing used to be what set this organization apart. Health benefits are solid.

    Cons

    Was once a leader in the MRO industry nor only reacts to competition changes. With some strong strategies and innovation Grainger could dominate again.

    Successful, tenured AM's receive same pay and comp plan as new hires. No reward for company experience and top end producers. AM Role was great 10 years ago, now corporate would rather hire new then pay producers what they are worth. Top sales talent is leaving. Reward your producers and you will achieve growth the company is seeking!

    Advice to Management

    Actually reward sales individuals that get it done. Not everybody in AM role needs to be paid or on the same comp plan. Get back to a sales focused organization and not a company driven by salesforce data. Leverage salesforce as a tool to grow sales not micro manage experienced sellers. Allow Sellers to run their book of business their way.

    Stop hiring Operations people for sales Manager roles. Promote AM's with track record of success regardless of people management experience. Could be an exciting place to work again and we may actually hit goal and get a nice Profit Sharing check again if we let sales people be sales people.

    Actually show your people they are your biggest asset, don't just say it.


  7. Helpful (1)

    "Micro managed to much. Unreachable goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Account Manager
    Current Employee - Manufacturing Account Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Good pay and benefits. You really control your own accounts for the most part. Flexible sometimes. Good pto if you can use it.

    Cons

    No real support from support team. Really need to do it all yourself. You are given dead account that you are expected to grow. If your accounts are going out of business they still expect growth and you are foaled against it. The worst pay compensation for vehicle use. Probably the industry lowest.

    Advice to Management

    Get pricing under control and pay your people better because that's why their leaving.

  8. Helpful (13)

    "Making changes but still missing the boat on....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Los Angeles, CA
    Current Employee - Account Manager in Los Angeles, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Lots of good people trying to make a difference on an individual performance basis.
    Good training
    Opportunities to advance
    Good products
    Respected positive reputation

    Cons

    EXTREMELY SLOOOOWWW moving company. Everything seems to take forever to get approved and complete.
    Very little local decision making authority.
    Too many emails, phones calls, forms, meetings, conference calls, etc. to get anything done.
    Goals and compensation: OMG - the most frustrating, random, sales goals and commission structure. Goals seem to be set so only about 30% of Account Managers can achieve their goal - and thereby earn their target salary.

    Advice to Management

    Fix the AM compensation/commission plan to account for unforeseen circumstances in customer business.
    Hire smart people that can make decisions and let those people get things done in their local markets.
    Quit thinking "WE ARE GRAINGER" and we are the big dog on the block and we are the only ones with good service and products and solutions. The cat is out of the bag. Eat some humble pie and realize you got your butt's kicked the past few years by thinking you are superior. Meandering down a path that every AM in the country was telling you was a dead end. When your troops are going to battle and they come back telling the captains they are getting killed be the enemy (competition) - LISTEN and respond. It should not take 5+ years to figure out your pricing structure made no sense and was antiquated. You have dug a deep whole and it will take quite a while to dig out. The position Grainger is in today was very much avoidable. It was the arrogance of a market leader who was slow to adapt that put them in what would now be a catch up position. MOVE, MOVE, MOVE!!!!! Don't talk about agility - BE agile.


  9. Helpful (2)

    "Not very fulfilling"

    StarStarStarStarStar
    Current Employee - Account Relationship Manager
    Current Employee - Account Relationship Manager

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Team camaraderie was a highlight of the office. Peers were always ready to help each other.

    Cons

    Too much micro-management. Job was not very mentally stimulating


  10. Helpful (8)

    "Progressively declining benefits, negative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Greensboro, NC
    Former Employee - National Account Manager in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Competitive salary, broad offerings to market

    Cons

    Marketplace no longer views them as a leader in MRO. Private label products have many quality issues, and prices of ithering offerings aren't fair. Company denies Amazons up and coming stance and competitive threat to business.

    Advice to Management

    Go back to your roots. High turnover in sales people is not well received by customers.