W.W. Grainger Account Manager Reviews | Glassdoor

W.W. Grainger Account Manager Reviews

Updated April 5, 2017
243 reviews

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Account Manager

3.0
Star Star Star Star Star
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
18 Ratings

Employee Reviews

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Pros
Cons
  • Grainger is a great place to work the work life balance is a little rough (in 67 reviews)

  • Very difficult to get promoted unless you have someone in upper management helping out (in 45 reviews)

More Pros and Cons

  1. "Great company great opportunity, always changing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in Washington, DC
    Current Employee - Commercial Account Manager in Washington, DC
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, good support, opportunity to advance if motivated. Change if you like it. Training is great and they believe in development.

    Cons

    Change, very complex corporate environment at times. Goals and commissions change more than I like. Value proposition does. It mean what is used to and customers are loosing interest in our value offering.

    Advice to Management

    Decided if you are keeping sales people on and if not give them more than 30 days to find a job.


  2. Helpful (1)

    "Enterprise Sale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Randolph, NJ
    Current Employee - Account Manager in Randolph, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Great job to learn from and grow skills

    Cons

    Micro Managed, under paid, Not recognized

    Advice to Management

    Learn how to recognize achievement


  3. Helpful (1)

    "Commercial account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Manager in Seattle, WA
    Former Employee - Commercial Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger (More than 5 years)

    Pros

    Professional company, known brands, working with large clients; getting to know their business and how it runs. Great trade show in Orlando for customers.

    Cons

    Corporate reporting, scheduling and tracking your time. Depends on individual manager. Commission structure always changing, impossible to understand, classic "joy of a salesman YouTube video".

    Advice to Management

    Let account managers run their own business ... without telling them how to do it.


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  5. Helpful (1)

    "Account manager review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Scranton, PA
    Current Employee - Account Manager in Scranton, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Great place to learn with lots of tools and resources and lots of earning potential for the guys on top

    Cons

    Very hard to navigate internal processes, house always wins, goals are always just out of reach and don't take into account factors outside of your control


  6. "Great company with amazing people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager in Philadelphia, PA
    Former Employee - Government Account Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    Sales training is best in the business.
    Expectations are set and you get a year in each roll to really understand the territory and customers.
    Great PTO, Paid holidays, and work life balance.
    Teammates, managers, and upper-level management is great

    Cons

    upper level management has lost sight of taking care of the employee with all the changes to the organization. Grainger has always been and will always be priced high and that needs to be changed to be more competitive to end users that don't have sales in front of them.

    Advice to Management

    Take a look at what made Grainger a top 100 company to work for back in 2013. Bring those things back and incorporate them into the culture. Do not lose sight of what Made Grainger an amazing company to work for.


  7. Helpful (3)

    "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in San Antonio, TX
    Current Employee - Inside Sales Account Manager in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    Top notch training. Benefits.

    Cons

    Did not believe they delivered on what they told us to expect. Took months to roll out compensation, then they took some of it away.

    Advice to Management

    Be honest about the job and what to expect. Too many people came in believing in opportunities that weren't and are not there.


  8. Helpful (3)

    "Good company but not as good as it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Government Account Manager in Lexington, SC
    Current Employee - Government Account Manager in Lexington, SC
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Best product offer in industry. Only place to work amongst larger Mro players. Great supply chain but losing seasoned employees due to better pay

    Cons

    Starting to micromanage through Salesforce which adds to already heavy workload. Mandate for this is coming down from top and this adds a lot of work that we don't have


  9. Helpful (1)

    "Fantastic Company -- Great Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dallas, TX
    Current Employee - Account Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Distinct value proposition, well connected multinational company, largest/most successful in industry, healthcare benefits are decent, lots of great people

    Cons

    Sales jobs tie more than 30% of pay to commission which can be affected by various factors out of your control, large bureaucratic system to get things done, intense competition from low-cost/online distributors

    Advice to Management

    Steady the ship -- base pay for salespeople is under the market which leaves us exposed to economic conditions/large swings in compensation.


  10. Helpful (5)

    "Industrial Supplier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Peachtree City, GA
    Current Employee - Account Manager in Peachtree City, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Industry Leader, Profit Sharing, Training

    Cons

    Compensation has become much worse each year. Company was once focused on "employee-first choice" however that now seems like a different company. Internal Competitors (Like Zoro) web-sites create confusion and overlap multiple customers

    Advice to Management

    Restore Profit Sharing to previous Top 5 Company Level; improve compensation plans


  11. Helpful (2)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in Minneapolis, MN
    Current Employee - Commercial Account Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Upward mobility, benefits package (PTO & profit sharing), good management, caring culture

    Cons

    Some managers are micromanagers
    High prices make selling difficult