W.W. Grainger Reviews in Houston, TX | Glassdoor

W.W. Grainger Houston Reviews

Updated October 22, 2017
25 reviews

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Houston, TX Area

3.6
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
1 Rating

25 Employee Reviews

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  1. Helpful (30)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (Less than a year)

    Pros

    Great people and atmosphere. The company is all about satisfying the customer. As an employee, you are given a good amount of decision making abilities, such as, lowering a price, removing shipping charges, etc.

    Cons

    Having to use SAP. It is a very difficult program. It contains lots of great information but to get to some of it, you have to go through 10-15 different steps.

    Advice to Management

    I was a great employee. My daughter became very ill with abscess on her kidneys. I missed 5 days of work and was let go because it. I understand the company policy is, if you miss 5 days in year, you're automatically let go. I believe letting people go should be on a case by case basis.


  2. Helpful (2)

    "Constant Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Houston, TX
    Current Employee - CSA in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    The pay, benefits, and profit sharing are terrific.

    Cons

    There are constant changes and inconsistencies. The company is downsizing.

    Advice to Management

    Keep the lines of communication open with your employees.

  3. Helpful (1)

    "Field Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Territory Sales in Missouri City, TX
    Current Employee - Manager of Territory Sales in Missouri City, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at W.W. Grainger (More than 8 years)

    Pros

    The role offers the opportunity to develop and train employees.

    Cons

    Company lacks structure, and consistency.


  4. Helpful (2)

    "Amazing company to have an a sales resume!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in Houston, TX
    Current Employee - Commercial Account Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    I am constantly contacted by recruiters trying to steal me away to their companies. Nearly 100% of them cite my sales experience with Grainger as the main reason for contacting me. Profit Sharing!

    Cons

    CONSTANT change in the name of "continuous improvement."

    Advice to Management

    Some things do not need to continuously be improved upon. While it is an admirable idea, at least 85% of changes are completely dismissed by employees and never become a reality so lots of money is wasted.


  5. Helpful (1)

    "Fading Glory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onsite Service Associate in Houston, TX
    Current Employee - Onsite Service Associate in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    Health Benifits.
    PTO
    401k and profit sharing

    Cons

    No constant direction of company.
    No clear defined responsibilities of job.
    Employees seem to work against each other internally.
    Recently lowed cap on salary.

    Advice to Management

    Address employees concerns and needs. Too much good talent leaving the company.


  6. Helpful (9)

    "Most Extreme Micro Management & Redundant Reporting!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Houston, TX
    Former Employee - Account Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Dedicates a lot of money towards customer entertainment & providing samples to customers.

    Cons

    I have never worked for a company that micro manages it's sales representatives like Grainger! Complete lack of trust-- Be prepared to spend countless hours on redundant reporting too..

    Advice to Management

    Micro managing sales reps shows your lack of trust...Forcing sales reps to take apart the reports they received and put them back together to resubmit the same information was counter productive...


  7. "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Katy, TX
    Former Employee - District Sales Manager in Katy, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger (More than 8 years)

    Pros

    Great company with a lot of opportunity.

    Cons

    Large company sometimes move slow.

  8. Helpful (3)

    "Make sure as an Account Manager you understand your compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Houston, TX
    Former Employee - Account Manager in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at W.W. Grainger (More than a year)

    Pros

    Great go to market stragety, majority of the team members are team players, great training program.

    Cons

    Make sure you understand the compensation program. Company will not pay what you are due if you happen to have an account that ends up needing more product due to acts of god. It would not be a problem if the program laid that out, but it does or did not. Grainger will also take any bouns money from you if you do not make your goals consectuvily.

    Advice to Management

    Do not take bonus money away from account managers for sales that have already happened.


  9. Helpful (2)

    "Overall Good Company-Easily Replaced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager in Houston, TX
    Former Employee - Market Manager in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training and experience and can move up into different positions

    Cons

    Employees are just numbers and unless you have a great local leader you can be marginalized.

    Advice to Management

    Upper management lives in a white castle and shows little compassion for lower level employees.


  10. "Solid Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Houston, TX
    Current Employee - District Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Great pay & benefits. Company stays relevant in todays market. Good advancement opportunity.

    Cons

    I have none at this time. Good place to work with very friendly people.


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