W.W. Grainger Reviews in New York, NY | Glassdoor

W.W. Grainger New York Reviews

Updated June 5, 2017
10 reviews

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New York, NY

3.8
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
1 Rating

10 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 112 reviews)

  • good profit sharing and bonus plan (in 296 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "sales assoc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    good benefits, salary and co-workers

    Cons

    Constant turnover of management, Upper management too far removed from operations.

    Advice to Management

    Go back to treating your workers better.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in New York, NY
    Former Employee - Territory Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (More than a year)

    Pros

    Great company with professional atmosphere. lots of room for growth for those who are good at selling, locations all over the United States

    Cons

    More expensive than competitors. Sales reps under pressure to meet goal. Company tends be too big for its own good.

    Advice to Management

    Company needs to make pricing less astronomical. Website needs to be worked on in terms of product info. Uline has much better product info.

  3. Helpful (6)

    "Love at first sight... Turned into hatred every night."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On Site Service Consultant in New York, NY
    Former Employee - On Site Service Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    Good pay, benefits, profit sharing, continuing education and development opportunities. If there are open positions, job advancement can be good.

    Cons

    Over-worked without concern by management, employee internal support was mediocre, and there were unrealistic goals in place (sales and strategic).

    Advice to Management

    When I began my career at Grainger, I absolutely loved the focus on customer service and was even proud to work for a company with such values. However, in the past 5 years, I have seen the company become exclusively driven by dollar amounts. While I understand the need to increase sales, reduce costs, and still deliver good service, I feel that the low-level (backbone) employees and customers are suffering greatly because of the need to line the pockets of executives with $100 bills. With all of that being said, I will say that I was happy to see the structural changes being made within the KS markets (although the timelines were a bit crazy).

    My advice would be to continue to see if the new strategies are in place before making a drastic change every year. How can you tell if the plan is working? I would also suggest to keep the values of your employees and customers in mind. Customer pricing can be ridiculous and the sales employee's sales goals seem out of reach. Just remember that everybody can easily view prices online through phones/computers. With the customer service quality suffering, from tired, disgruntled employees, the customers will not be willing to pay extra.


  4. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account in New York, NY
    Current Employee - Account in New York, NY
    Recommends
    Positive Outlook

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    The Culture is great! The room for advancement. Lots of opportunity to position changes.

    Cons

    I really don't have any.


  5. Helpful (3)

    "The worst culture a company can have!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Profit Sharing and great team members

    Cons

    Militant Micro-Management styles. Grainger also changed your goals every 6 months. If happen to meet or exceed your goals during one six month cycle, expect big increases during the next 6 month sales cycle. Management is always trying to advance upwards by cutting each other throats. Mgmt will put a knife in other managers backs or their own employees. Ironically, sales management jobs are "dead end" jobs. With this in mind, there is no reason to advance in this company thus making it twice as bad.

    Advice to Management

    Learn how to keep good talent.
    There is a difference between coaching and negative re-enforcement.


  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Great company to work for

    Cons

    needs a better pay scale


  7. Helpful (1)

    "Excellent Company with cutting edge approach to Distribution and Value Added Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Industry leader in the MRO market, Best there is in supply chain management to insure customer has what they need when they need it. Noone better in driving costs out of customers operating budgets through competitive products and no cost value added services, Understanding the customers business goals and objectives and developing a true business partnership is the cornerstone of what Grainger is all about

    Cons

    Being relevant to your customer base often results in additional initiatives and increased hours on the job, Maintaining a life balance can be challenging. Not necessarily a con--more of a challenge

    Advice to Management

    Great progressive and forward thinking from HQ. A very bright and insightful team.

    Great ideas can get misdirected or diluted when filtered through less experienced regional and district level positions.

    Increased local presence by ULM and skip level discussions would help in insuring that the spirit and intent of the companies intiatives remain the same from originator to customer

  8. Helpful (1)

    "Great company outside of the NorthEast"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in New York, NY
    Current Employee - Branch Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Great benefits. Longevity of employees is amazing. Attempts to provide colutions to customers. .

    Cons

    Too many fifedoms. Does not benchmark against other industries. Constatnly reinventing the wheel. Does not make things simple. Every vice president tries to create a new culture. Does uniformlly train front line employees.

    Advice to Management

    Treat employees as people instead of as expendable resources.


  9. Helpful (2)

    "Success is built on your own personal capital, not on the ability and professionalism of immediate management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Excellent benefits package, if you can endure the ineptitude to actually take advantage of it.

    Cons

    Wow... what a question; the Cons. Don't know where to begin except management. In the Grainger environ it's best to demure as initiative and intelligence are deemed as threats. Especially if you're working outside the box and generating results. Marketplaces can sometimes demand such, and this is anathema for Grainger. God forbid that you develop a solution that is not pre-scripted. Beware those creative souls of light and personality... to the dungeons with thee. Find someplace else to work where the corporate culture exists that rewards creativity. Average management IQ ratings are about 95. Beware the use of big words and compound sentences.

    Advice to Management

    Top management gets it. They obviously have it wired... Grainger stock pushing the roof off the house. Keep up with the acquisitions and product expansion. I own stock. I can't give advise to middle management though... They lack the skill sets and desire to understand simple communication. Limited world views abound. Maybe "wake up" would be good.


  10. Helpful (1)

    "Good Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in New York, NY
    Current Employee - Branch Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    I feel one of the best reasons is that Grainger has been so stable in its approximately 80 history. It has been fair to its Branch Employees and promoted those that want to grow and are willing to work for that growth.

    Cons

    Grainger is slow to change. It reacts too slowly to what competitors are doing. There at times is a disconnect between Corporate employees and what is really happening in the field.

    Advice to Management

    Trust your field managers to truly know what is best for their markets. Remember that each market is different. Be willing to take risks for growth.


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