W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated January 17, 2019
1,891 reviews

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3.4
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Recommend to a friend
Approve of CEO
W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
329 Ratings

Employee Reviews

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Pros
Cons
  • "If you are looking for a work life balance and a higher level sales role this is not the place for you" (in 83 reviews)

  • "Upper management players favoritism" (in 57 reviews)

More Pros and Cons

  1. "Field Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Forest, IL
    Current Employee - Anonymous Employee in Lake Forest, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Great benefits, flexibility, and leadership.

    Cons

    None available at this time

    Advice to Management

    Continue to do a great job and developing your employees!


  2. "Top performing sales professional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Highland, UT
    Current Employee - Account Manager in Highland, UT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    Established, well known industry leader.

    Cons

    Top down leadership. Trending to being less empowering for field sales individual contributors.

    Advice to Management

    Need to empower and trust employees. Focus more on servant leadership and engaging top performers.

  3. "Great Company that is all about continuous improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    They listen to employees and put the people and customers first

    Cons

    Who you know culture


  4. Helpful (1)

    "Great company with room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Opportunity for advancement, great team of people to work with great company

    Cons

    If you are looking for a work life balance and a higher level sales role this is not the place for you. Plan on working on every vacation and and long hours everyother day.


  5. "Customers service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time

    Pros

    Interview was fast and quick

    Cons

    None for now waiting to start


  6. "Prepare for Reorgs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    Grainger pay is very competitive.

    Cons

    Reorg central. I went through 5 in 6 years. It was a brutal process and things changed direction a lot.


  7. "Too many culture changes taking place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Fargo, ND
    Former Employee - Account Manager in Fargo, ND
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Awesome supply chain. Best in the MRO industry. Depth and breadth of products is very impressive.

    Cons

    Company wants to be the best in every category but that is not possible. Too much business lost to other more specialized suppliers. Decision was made to move operations people into sales management roles and that turn things around in an unfortunate manner. Only thing that saved them was a complete pricing restructure.

    Advice to Management

    Please listen to feedback from sales force more carefully. Too many valid issues get swept under the carpet.

  8. "On site Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On-Premise Sales Representative in Baton Rouge, LA
    Former Employee - On-Premise Sales Representative in Baton Rouge, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    Benefits are good as well as room for advancement

    Cons

    Need to hire more people on the service side of things.

    Advice to Management

    Hire more service employee so they do not over promise to customers.


  9. Helpful (1)

    "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Gulfport, MS
    Current Employee - Account Manager in Gulfport, MS
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    You never run out of new items to cover. Grainger is always looking for that next big thing.

    Cons

    SF.Com has made it more about the metrics and less about the person.

    Advice to Management

    Manage less by the metrics and more one on one


  10. Helpful (3)

    "Poor Leadership and Incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Lake Forest, IL
    Former Employee - Analyst in Lake Forest, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Working from home once a week is a great option!
    Pay and Benefits are above average.
    Business Resource Groups (Latino, African American, Women and PRIDE) are available.

    Cons

    Facts:
    Little accountability or training for some managers of people.
    The leadership’s direction is not clear and fails to inspire.
    Heavy and sometimes unrealistic workload.
    Rampant downsizing and department consolidation.
    Constant continuous improvement that sometimes interferes with completing projects.

    Opinion:
    I’ve done lots of “throw-away” work. Even though I was paid for it, I felt devalued, unchallenged and burnt out.
    Also, the culture appears inclusive on the outside and encourages people be themselves, most people don’t bring their authentic selves to work.

    Advice to Management

    Everything I’ve said above is exactly what I’ve said to management in person already...

    So this is for the curious intern or candidate: Get what experience you need then move on. There are always options.