W.W. Grainger Reviews | Glassdoor

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W.W. Grainger Reviews

Updated January 19, 2018
1,654 reviews

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3.4
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Recommend to a friend
Approve of CEO
W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
205 Ratings

1,654 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 129 reviews)

  • Added employee funded 401K option in addition to Profit Sharing (in 307 reviews)

Cons
More Pros and Cons

  1. Helpful (33)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (Less than a year)

    Pros

    Great people and atmosphere. The company is all about satisfying the customer. As an employee, you are given a good amount of decision making abilities, such as, lowering a price, removing shipping charges, etc.

    Cons

    Having to use SAP. It is a very difficult program. It contains lots of great information but to get to some of it, you have to go through 10-15 different steps.

    Advice to Management

    I was a great employee. My daughter became very ill with abscess on her kidneys. I missed 5 days of work and was let go because it. I understand the company policy is, if you miss 5 days in year, you're automatically let go. I believe letting people go should be on a case by case basis.


  2. Helpful (1)

    "Shoemobile Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shoemobile Sales Representative in Fresno, CA
    Current Employee - Shoemobile Sales Representative in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Pay, benefits and growth are all there. We work 5 days a week, most of us have a 150 radius territory, great commission structure, very good benefits from day one.

    Cons

    This division is growing quickly. Grainger bought a company out and is slowly merging it into 100% Grainger. With that we have had some changes, but they are for the better.

    Advice to Management

    Push the sellers to promote this program, they aren't required to submit leads, if they would we could be much busier.

  3. "Processing customer payment ,EDI Ach payment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Processing Administrative Ll in Niles, IL
    Former Employee - Cash Processing Administrative Ll in Niles, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Excellance Benefit ,manager and supervisor are team player

    Cons

    Move to different state ,


  4. Helpful (1)

    "Outbound Distribution Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DC Supervisor in Greenville, SC
    Current Employee - DC Supervisor in Greenville, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    Nice facility, good people to work with.

    Cons

    Pay does not match requirements

    Advice to Management

    Asking too much of supervisors.


  5. Helpful (2)

    "Culture changes based on company performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time

    Pros

    *Development opportunities
    *Excellent benefits
    *100% employer contributed 401K

    Cons

    *Negative company culture due to poor company performance
    *Constantly reorganizing, no stability
    *Leadership does not care if the job is done right, as long as it gets done and you don't complain.


  6. Helpful (2)

    "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager
    Former Employee - District Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (Less than a year)

    Pros

    - Good opportunity to make money if stars align
    - Great benefits

    Cons

    - used to be a "employee first" organization
    - micromanagement has become the norm


  7. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time

    Pros

    Stable and good working environment.

    Cons

    Career path and staying current with technology.

  8. Helpful (2)

    "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Columbus, OH
    Current Employee - District Sales Manager in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    Great people, by far the best in the industry. Positive, competitive environment, a true definition of team.

    Cons

    No work/life balance. Changes (ex. business write downs, lost national contracts) beyond control are not adjusted into goals which can be difficult to achieve commission when circumstances are beyond the control of the employee. High, aggressive goals.

    Advice to Management

    Consider the impact of business decisions to those in the field executing upon them.


  9. "Forklift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time

    Pros

    PST pay and schedule was good

    Cons

    repetitive tasks can make job mundane


  10. "Millennial Perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Lake Forest, IL
    Current Employee - Product Management in Lake Forest, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Diversified business, new leadership, evolving culture, total compensation is very competitive,and opportunity for career growth

    Cons

    Risk averse, slow-moving, unclear processes, sometimes reluctant to change and family-oriented (which is good and bad)


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