W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated September 22, 2017
1,551 reviews

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3.3
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Approve of CEO
W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
145 Ratings

1,551 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 116 reviews)

  • good profit sharing and bonus plan (in 299 reviews)

Cons
More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fountain Inn, SC
    Current Employee - Manager in Fountain Inn, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    stable company, well managed, family oriented

    Cons

    Turnover in management to high


  2. "Overall a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    The company has clear direction and updates its employees on a regular basis on performance, gaps, and plans to address any shortfalls. Great work life balance/flexibility as well.

    Cons

    There is constant change with several major reorgs happening each year.

  3. "Customer experience representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Janesville, WI
    Current Employee - Customer Service Representative in Janesville, WI
    Recommends
    Positive Outlook

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Very diverse and good to their employees

    Cons

    Not very many opportunities to advance with a significant pay increase.


  4. "Manager, Territory Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Manager in Salt Lake City, UT
    Former Employee - Territory Sales Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    Great team environment.
    Market competitive compensation
    Upward Mobility
    Market Intelligence

    Cons

    Senior Leaders being put in a role outside of their scope and experience.
    Turnover based on senior leaders inability to listen to the market.

    Advice to Management

    Individuals looking to move into a Director or Senior Leader role needs to be able to take feedback and not hold a vendetta against their team.


  5. Helpful (8)

    "Awful Senior Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Lake Forest, IL
    Former Employee - Senior Manager in Lake Forest, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    I had several amazing managers at Grainger and my experience with getting development opportunities and promotions was incredible. The company has phenomenal training programs and lots of opportunity (if you have a good manager) to challenge yourself. Compensation was decent and benefits (health, dental) were actually great.

    Cons

    Constant organizational changes and mass layoffs. This company has been cost cutting aggressively for the past four years and shows no signs of stopping. No respect for people. Do not expect job security at Grainger.
    Top level management making poor investment choices (Gamut.com for example) and further confusing the brand and pricing for customers. Grainger does not have a bright future and I expect more mass layoffs in the coming years.

    Advice to Management

    Stop fragmenting the brand. Rehashing the same strategy every two years is not innovation (inside sales). Give people the confidence and focus to excel by STOPPING the constant reorgs and layoffs. Your executive compensation does not reflect your poor performance for the past decade.


  6. "Great Company, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Greenville, SC
    Current Employee - Account Manager in Greenville, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at W.W. Grainger (More than 5 years)

    Pros

    Excellent leadership, managers really take time to invest in you personally. Great benefits and PTO, customers as well

    Cons

    Can be difficult to achieve long term success due to company's frenetic pace of change

    Advice to Management

    Slow down the pace of change...we can't internalize and adjust to change before it all gets blown up and we start over again.


  7. Helpful (3)

    "Great company going through transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Excellent development programs for lower level positions.
    Community involvement
    Strong heritage in Industry

    Cons

    Constantly changing direction causing confusion at the employee, customer, and supplier level.
    Passive aggressive culture
    Keep your head down to survive mentality

    Advice to Management

    Allow all levels to provide input - things may not be as some leaders tell you

  8. "Every company has there challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Benefits and profit sharing are some of the best in the market!

    Cons

    Politics are still alive and well in the workplace.


  9. "great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    great people
    great brand recognition
    nice pay

    Cons

    lots of changes
    lousy upper management


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Indianapolis, IN
    Former Employee - Customer Service in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Pay scale, benefits, name recognition

    Cons

    Too big of a company. So much goes on locally that their higher ups have no idea about. You feel like you're just a number with little chance to better yourself. Meanwhile those in management positions are doing things with very little accountability.

    Advice to Management

    Make sure those hired in management positions are the right (trustworthy, leadership, accountable) people. When they're not, it creates a bad work environment regardless of how much you are paid.


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