W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated February 20, 2017
1,411 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
59 Ratings

1,411 Employee Reviews

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Pros
Cons
  • Grainger is a great place to work the work life balance is a little rough (in 68 reviews)

  • Very difficult to get promoted unless you have someone in upper management helping out (in 44 reviews)

More Pros and Cons

  1. "Operation Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Wonderful benefits, great management team, very family feel to the company.

    Cons

    Even though WW.Grainger is a great place to work the work life balance is a little rough. They are working on making it better.


  2. "Great company to work for if you're familiar with corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at W.W. Grainger part-time (Less than a year)

    Pros

    Grainger cares about their employees. It's a great company to work for and it had awesome benefits.

    Cons

    Strict hierarchy structure as it's a big corporate


  3. "Senior Financial Analyst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    compensation, benefits, work life balance

    Cons

    silos, technology,senior leadership, location, csat


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger part-time

    Pros

    People there are generally friendly. Lots of pot lucks and costume wearing holiday celebrating opportunities. You work M-F, rarely ever weekends unless you're trained for it.

    Cons

    You sit all day long and on busy days the calls are back to back and you only get a second sometimes between them. Calls are monitored and graded, there's so much to learn and remember. Do not work here unless you're very good with googling and have experience with computers.

    Advice to Management

    Be more professional in terms of privacy for team members.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Pompano Beach, FL
    Current Employee - Customer Service Associate in Pompano Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger part-time (Less than a year)

    Pros

    Grainger is a company who knows how to take care of their employees. Although I have seen many changes over the three years that I have been with them I can honestly say they have always tried to keep employees at the top of their priorities. Great benefits, decent training and almost always spot on communication.

    Cons

    Many changes have taken place in a short amount of time. Some changes have posed difficulties for employees when dealing with customers but there is a light at the end of the tunnel that all of these changes are for the better.

    Advice to Management

    Keep investing in your people. Tenure among peers has always been a driving motivation to grow with this company.


  7. "I was a Energy Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Consultant
    Former Employee - Energy Consultant
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    It was a great place to work

    Cons

    A little slow on accepting some new technology

    Advice to Management

    utilize more broadly the expertise of your vendors


  8. Helpful (4)

    "Inside Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than a year)

    Pros

    Great to learn about different sales tactics and operating systems such as Salesforce, CRM, and SEO. Great peers and very knowledgeable individuals in the company!

    Cons

    Terrible compensation package as when you meet 100% sales goal you get a whopping $600. This company is beyond greedy and also misleads individuals in the hiring process especially with the recruiting. You have managers that bully individuals and take their role as if they are the RSVP of the division. If you want to be taken advantage of and make the company tons of money then sign up for this role!

    Advice to Management

    Help your team be successful in developing and recognizing true leaders and stop playing favoritism. Don't bully employees or make them feel incompetent when they are there to truly be successful in their role. Recognize true leaders and help them to succeed and develop them. As a new division inside the organization y'all should take care of people who truly want to grow inside the company. Be real and honest with individuals and don't be fake!
    When you have more than 7 individuals that leave under your belt in less than a year, upper leaders should look at the managers as it's not always the people working under them. Period!


  9. "Government Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time

    Pros

    Great company to work for.

    Cons

    Lack opportunity for advancement, so you are forced to look outside the company.

    Advice to Management

    Take care of your people or other companies will.


  10. "Getting bumpy over here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    base salary & commission structure is good. development opportunities are there if you are willing to work for them.

    Cons

    salesforce.com roll out has been terrible. it is a baby sitting tool to monitor sales professionals every move. there are many high performing sales professionals who are leaving the company.


  11. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at W.W. Grainger part-time

    Pros

    Good company, enjoy the people I work with.

    Cons

    Processes seem repetitive, some computer programs do not make sense.



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