W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated June 21, 2017
932 reviews

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3.3
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
58 Ratings

932 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 108 reviews)

  • good profit sharing and bonus plan (in 292 reviews)

Cons
  • Grainger is a great place to work the work life balance is a little rough (in 67 reviews)

  • Constant turnover of management, Upper management too far removed from operations (in 47 reviews)

More Pros and Cons

  1. "Customer service associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Concord, CA
    Current Employee - Customer Service Associate in Concord, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at W.W. Grainger part-time (More than 5 years)

    Pros

    Very competitive pay, especially considering part-time status. The company keeps their employees well informed of changes. Plenty of opportunity for for individual feedback, as well as surveys to rate management. The company has a great infrastructure with many tools to help you succeed. Individual goals are realistic.

    Cons

    Changes happen often. Its a very corporate type of business structure. Growth can be very slow, if at all.

    Advice to Management

    Find ways to make work fun, i.e. team bonding events.


  2. Helpful (9)

    "Manufacturing Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Solid company with career advancement if you want to relocate. Ok profit sharing used to be what set this organization apart. Health benefits are solid.

    Cons

    Was once a leader in the MRO industry nor only reacts to competition changes. With some strong strategies and innovation Grainger could dominate again.

    Successful, tenured AM's receive same pay and comp plan as new hires. No reward for company experience and top end producers. AM Role was great 10 years ago, now corporate would rather hire new then pay producers what they are worth. Top sales talent is leaving. Reward your producers and you will achieve growth the company is seeking!

    Advice to Management

    Actually reward sales individuals that get it done. Not everybody in AM role needs to be paid or on the same comp plan. Get back to a sales focused organization and not a company driven by salesforce data. Leverage salesforce as a tool to grow sales not micro manage experienced sellers. Allow Sellers to run their book of business their way.

    Stop hiring Operations people for sales Manager roles. Promote AM's with track record of success regardless of people management experience. Could be an exciting place to work again and we may actually hit goal and get a nice Profit Sharing check again if we let sales people be sales people.

    Actually show your people they are your biggest asset, don't just say it.


  3. Helpful (12)

    "Making changes but still missing the boat on....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Los Angeles, CA
    Current Employee - Account Manager in Los Angeles, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Lots of good people trying to make a difference on an individual performance basis.
    Good training
    Opportunities to advance
    Good products
    Respected positive reputation

    Cons

    EXTREMELY SLOOOOWWW moving company. Everything seems to take forever to get approved and complete.
    Very little local decision making authority.
    Too many emails, phones calls, forms, meetings, conference calls, etc. to get anything done.
    Goals and compensation: OMG - the most frustrating, random, sales goals and commission structure. Goals seem to be set so only about 30% of Account Managers can achieve their goal - and thereby earn their target salary.

    Advice to Management

    Fix the AM compensation/commission plan to account for unforeseen circumstances in customer business.
    Hire smart people that can make decisions and let those people get things done in their local markets.
    Quit thinking "WE ARE GRAINGER" and we are the big dog on the block and we are the only ones with good service and products and solutions. The cat is out of the bag. Eat some humble pie and realize you got your butt's kicked the past few years by thinking you are superior. Meandering down a path that every AM in the country was telling you was a dead end. When your troops are going to battle and they come back telling the captains they are getting killed be the enemy (competition) - LISTEN and respond. It should not take 5+ years to figure out your pricing structure made no sense and was antiquated. You have dug a deep whole and it will take quite a while to dig out. The position Grainger is in today was very much avoidable. It was the arrogance of a market leader who was slow to adapt that put them in what would now be a catch up position. MOVE, MOVE, MOVE!!!!! Don't talk about agility - BE agile.


  4. Helpful (10)

    "Commercial Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Phoenix, AZ
    Current Employee - Account Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger (More than 5 years)

    Pros

    Good health insurance benefits as well as helpful additions like d&d insurance options. Grainger has excellent training and on boarding. Market leader in the MRO space. Large Corporation with an international footprint.

    Cons

    Greatly diminished profit sharing program. It may seem insignificant but one of my biggest frustrations is that Grainger requires you to have a roommate at all training and team functions. Recent adoption of salesforce has increased demand on an already paired down sales team. The general lack of autonomy has increased in the last few years. The reality of the bonus structure is that you succeed every other year. When you achieve your target you are stacked with an unattainable goal the following year. Just make sure you bank your bonuses and account for it. Significant change in the organization has taken place over the last few years and collective morale is at it's lowest in some time. Systems and resources while diminishing are a beauraucratic nightmare to navigate.

    Advice to Management

    Stabilize the ship. The sheer volume of change has significantly reduced morale. Provide a clear and consice bonus structure that can stay in place more than quarterly.


  5. Helpful (10)

    "It started great, but great sales veterans are leaving."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    Love what I do for our customers. It is the best part of the sales role. We have many external partners we work with and benefits everyone.

    Cons

    It started great, but many things have been changing. We are changing big time and so many veterans are leaving in droves. Sales people are now a number and not truly an asset anymore. The goals are a joke set forth by the company and this is no joke...about 20% of the people in Manufacturing or Commercial (West Region) are making goal. The goals are unrealistic. Our revenue as a company has been level for over 3 straight years.

    Our pay is lower than many because it was offset by a great retirement plan. We called it the golden handcuff. It isn't so golden anymore.

    As mentioned above, Goals are not realistic. Our prices were higher than the industry norm and have come down but the goals have not. Inefficient communication has hindered processes. The Profit Sharing Plan percentage is going down big time. It was referred to as the golden handcuff. There is no more golden handcuff. Great sales people are leaving in droves and replaced with cheaper AM's. Sad from where we were 7 years ago to today. Completely different company.

    Advice to Management

    I know people that had the mindset to be successful. Your PIE weighting is laughable (Performance 10%, Image 20% and Exposure 70%). Hire and promote those that earn it, and not those that kiss up to Leadership and tell them what they want to hear. Why are National Sales down? Region performance down? BDM revenue to goal is significantly below par. Distribution is becoming a mess. Why? Promote the right people. Grainger is better than this. You can make it right.


  6. Helpful (1)

    "Logistics Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Specialist in Memphis, TN
    Current Employee - Logistics Specialist in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 10 years)

    Pros

    Compensation and Benefits are very above most standards.

    Cons

    The leadership team has very poor management skills.

    Advice to Management

    Build moral


  7. "On Site Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On Site Service Representative in Bethlehem, PA
    Current Employee - On Site Service Representative in Bethlehem, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Competitive pay and PTO, a profit sharing that's in decline but still pretty good.

    Cons

    Upward mobility is pretty limited

    Advice to Management

    More transparency re: vision and plan for the company- but that's probably the case everywhere


  8. Helpful (6)

    "More lay offs coming-reduce cost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Lake Forest, IL
    Current Employee - Senior Administrative Assistant in Lake Forest, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance the people are friendly and helpful. If you work hard it will not go unnoticed

    Cons

    Pay is not the best. Profit share has been reduce over the years. Performance reviews are a joke don't expect more than 2%. Its all about reducing cost and headcounts. Do more for less .This place has too many mid level Management top heavy. They have no process and procedure ask 5 people how to do something in SRM system and all of them gave me wrong instruction. The people here are NOT STRATEGIC.

    Advice to Management

    Invest more in solid process and procedure. The businedd is changing and job aides need to be updated. Please lose some of mid management too top heavy. You can't retain good talent penny pinching. Please update the menu in the cafeteria the food is horrible.


  9. Helpful (2)

    "Lake Forest - No Work/Life Balance Lacking, Not for Parents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Lake Forest, IL
    Current Employee - Senior Financial Analyst in Lake Forest, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Family feel company, nice atmosphere, great people. Nice location, gym, facilities. Other departments may be great, not accounting. Open communication from upper management

    Cons

    Accounting - 60 hour weeks (non-close), not enough manpower, 80% of the work Excel based, unrealistic time expectations given system and lack of tools. Working at 6 am or midnight isn't uncommon. Almost feels like paid slavery with never ending work.

    Advice to Management

    Balance the work. Thank your people. Reward extra hours with comp time.


  10. "Customer Experience Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Janesville, WI
    Current Employee - Customer Experience Representative in Janesville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Profit Sharing, Management listens and is always changing, They're finally switching to set hours. Ability to move positions.

    Cons

    Pretty standard Call Center requirements. Really looks at your numbers


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