W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated May 26, 2017
1,466 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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W.W. Grainger Chief Executive Officer DG Macpherson
DG Macpherson
96 Ratings

1,466 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 108 reviews)

  • good profit sharing and bonus plan (in 288 reviews)

Cons
  • Grainger is a great place to work the work life balance is a little rough (in 67 reviews)

  • Very difficult to get promoted unless you have someone in upper management helping out (in 45 reviews)

More Pros and Cons

  1. Helpful (4)

    "Research first"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Lake Forest, IL
    Current Employee - Specialist in Lake Forest, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Depending on the department, this is an excellent company. Great benefits, profit sharing, good opportunity for cross training and hands on experience

    Cons

    Interview a few employees before jumping into a role within a department that has grown up with the company. New comers are not readily accepted unless you start off as a yes man from the get go. There is a lot of back biting and not little credit given for a job well done. A VERY tough group in HQ!

    Advice to Management

    Middle management and below needs extensive training on leadership, time managment, team building, people skills, and communication skills.


  2. Helpful (1)

    "MY review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Niles, IL
    Former Employee - Anonymous Employee in Niles, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The main drawback with Grainger is the lack of investing in employees for future career growth. It is very hard to go from a non-exempt position to an exempt position. Also, middle management is clueless on what is eveb going on half the time.

    Cons

    Grainger does have good benefits - tuition reimbursement and medical/dental/vision benefits, as well as profit sharing which was a plus

    Advice to Management

    Instead of laying off and transferring positions to other locations where the cost of labor is cheaper, make sure that they are competant individuals that are working there. Also, take a close look at middle management as I do not believe that you need the majority of them.


  3. Helpful (2)

    "It's not what you know!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Forest, IL
    Former Employee - Anonymous Employee in Lake Forest, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits and pension package

    Cons

    Too much micromanagment. Managers fear losing jobs so training or advancement is minimal. Although some department heads are great, loyalty and committment to other managers must be proven by working late, and coming in early

    Advice to Management

    Leadership training would be helpful


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  5. Helpful (10)

    "Don't Waste Your Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, IA
    Former Employee - Anonymous Employee in Waterloo, IA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you like to suck up and work harder than people who get paid more and don't mind being a corporate puppet, then this is the place for you.

    Cons

    They don't value employees despite all the rhetoric they spew about how much they do value employees. It's a front. The only people who count are the people at the top.


  6. Helpful (7)

    "Incompetent managers and blatant favoritism are a bad mix!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Inventory Analyst in Lake Forest, IL
    Current Employee - Senior Inventory Analyst in Lake Forest, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were fine and the home office was beautiful. Pay was good. On-site cafeteria made grabbing lunch much simpler when you're busy.

    Cons

    The managers had their favorites and boosted them up while everyone else was left without any support or ability to add value. It is rare to find managers as inept as you'll find at Grainger, and they will take credit for your work whenever possible.

    Advice to Management

    Examine your high turnover rate. If you look closer, you'll find that it's driven by your worthless managers that do nothing but infuriate the employees.


  7. Helpful (11)

    "Amateur Hour - Stay away from the sales organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fiscally sound company -
    Respected with rich history
    Solid base salary
    Excellent services and solutions for MRO accounts
    Great branch network

    Cons

    Middle Management is a breeding ground for incompetency and dullness - they are given complete autonomy on multi million dollar districts.
    Sales management with zero inter-personal communication skills? How does this happen?
    Comp plan changes with the wind
    Dead weight DSM's "riding along" with you creating problems instead of solving them.
    44% goals over prior!!!! Really?
    No identity - everything is smoke and mirrors
    Constant feeling you're ripping off customers with price gouging
    Too many initiatives are short circuited and thrown away. Feels like you're being pulled in 50 different directions at once.

    Advice to Management

    Monitor your DSM role - 85% percent of these bozos should be selling cheap carpets and sunglasses off the highway. You're losing talent at a staggering rate - make your middle management submit to physiological testing. You'll be surprised.

    Find a niche, evolve and adapt to the changing industry...or it's big, big trouble


  8. Helpful (3)

    "Complete idiots"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Teterboro, NJ
    Current Employee - Customer Service Associate in Teterboro, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Mon-Fri 9-5 is good.
    The pay is ok compared to working in a similar place like a Home Depot or Lowes.
    Two week vaction in first year even for new hire.

    Cons

    You will never move up in the company if you aren't a brown noser and if you aren't in the "in crowd".
    Be prepared to do your job and twenty other things at the same time, then get "coached" when it isn't done in 20 minutes. This will be happening all while the "chosen" few are laughing and talking about their day and drinking coffe from dunkin doughnuts.
    Just a bad place to be if you aren't in the chosen group, look for another job while you are there and dont think about a transfer because Grainger managment is all the same you will go through the same thing everywhere you go.

    Advice to Management

    You guys really need to get a clue, stop hiring the same people over and over again that's why nothing ever works. Managment is all the same they don't do anything and expect the world from employee's but they themselves don't know what they are doing.


  9. Helpful (2)

    "No praise for anybody, minimal increases, low employee moral"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sourcing Specialist in Lincolnshire, IL
    Current Employee - Sourcing Specialist in Lincolnshire, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experience what a public Fortune 500 company is

    Cons

    Experience what a public Fortune 500 company is..stick with thr private sector for sure!
    They tout the fact that they were ranked in Chicagos to 100 places to work ??? Who rated them that?? Nobody I know.

    Advice to Management

    If you work your people like horses, never saying they do a decent job only telling them how much better they could be, giving paltry raises out, then don't wonder why the moral is so low in the building.


  10. Helpful (1)

    "Forget advancement, this is a paycheck for newly grads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit and Collections in Niles, IL
    Current Employee - Credit and Collections in Niles, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    good benefits, salary ok , profit sharing

    Cons

    Supervisors are in only for what they can get for themselves, they don't care about anyone else. They tend to favor those who had been there longer. New ideas are only heard if it's the people they like. Too much favoritism. Zero promotion. I don't recommend this company unless you are looking for another paycheck. ah, there is no flexibility for life/work either.

    Advice to Management

    Too many layers of managment are useless and give zero visibility to the valuable people that does the work. Then you wonder why ratings are low at this location. Employees have low morale due to zero advancement


  11. Helpful (2)

    "micromanaging to an unproductive point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Representative in Lancaster, PA
    Former Employee - Outside Representative in Lancaster, PA
    Positive Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (Less than a year)

    Pros

    good benefits and decent pay

    Cons

    terrible middle management--Slowest CRM consumes time and life trying to enter data

    Advice to Management

    Do a sales rep job before you get to manage it


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