W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated February 21, 2017
1,413 reviews

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Full-time Part-time

1,413 Employee Reviews

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Pros
Cons
  • Grainger is a great place to work the work life balance is a little rough (in 68 reviews)

  • Very difficult to get promoted unless you have someone in upper management helping out (in 44 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at W.W. Grainger part-time

    Pros

    Good company, enjoy the people I work with.

    Cons

    Processes seem repetitive, some computer programs do not make sense.


  2. Helpful (7)

    ""Was" a good experience"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Technology, resources, brand leader, executive leadership, great people, structure, breath and depth of products and services, ability to work with diverse customer base, Grainger Show

    Cons

    Out of touch with the field, turned into an activity driven vs quality consultative driven structure, terrible leadership - poor leadership accountability and development at the RSVP level, low diversity of thought (hire diversity then expect assimilation at Grainger ranger robot level), not inclusive, highly political environment- about who you know not what you do, constant compensation changes, difficult processes, lots of lip service

    Advice to Management

    Listen to your employees, make it a safe environment for your front-line leaders to be open and honest about their experiences, hold your RSVPs accountable for their direct line's engagement, continue to develop leadership, trust your employees, and treat them like you care - happy employees make happy customers, focus on an inclusive and diverse environment, improve processes.


  3. Helpful (4)

    "Good Experience for first sales job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time

    Pros

    Great training and the opportunity to dive right into B to B sales with many industries. Lots of support / resources.

    Cons

    A recently failed Territory Sales Rep program. Lots of turnover both with sales reps and managers.

    Low pay, a lot lower salary than other similar jobs.

    Advice to Management

    Balance what works and needs to be done with your "check the box" activities given by upper management.


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  5. Helpful (2)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Work/Life balance, pto day 1

    Cons

    Comp plan chsnges, they will do l, and say anything to keep you in a chair. Cold calling accounts that do not want to do business with Grainger, paid lower in the industry

    Advice to Management

    Move out accounts and stop giving pushback. Understand everybody in the world isn't in love with Grajnger.


  6. Helpful (3)

    "Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time

    Pros

    Good co-workers, decent retirement plan, downtown and suburban offices, company pays a large portion of insurance, company is very charitable and its 3x matching donation is extremely generous

    Cons

    Base salary is below market, retirement isn't close to what it used to be, some departments are incredibly inefficient and too process heavy, poor leadership in spots, HR is there to protect management, very limited growth opportunities

    Advice to Management

    Base salaries are below market value. That used to be compensated for with the retirement program, but that was slashed in half, so the incentive to stay is minimal. Some department heads are clueless and upper management knows it, but it seems like they choose not to deal with it, at the expense of specialist and manager level employees. Also very limited opportunities for growth and advancement.


  7. Helpful (1)

    "Commercial account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Manager in Seattle, WA
    Former Employee - Commercial Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger (More than 5 years)

    Pros

    Professional company, known brands, working with large clients; getting to know their business and how it runs. Great trade show in Orlando for customers.

    Cons

    Corporate reporting, scheduling and tracking your time. Depends on individual manager. Commission structure always changing, impossible to understand, classic "joy of a salesman YouTube video".

    Advice to Management

    Let account managers run their own business ... without telling them how to do it.


  8. "Great Company Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Great Benefits, Profit sharing, uncapped sales commission

    Cons

    can be gruling, too much busy work passed down from corporate


  9. Helpful (12)

    "Loyal Grainger Ranger, but nostalgia does not pay the bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grainger Ranger
    Former Employee - Grainger Ranger
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Was (not is) a great company to work for. Great reputation in the industry & community. Fair, competitive compensation & benefits--IF you're lucky enough to survive the purges. Some of the absolute best people to work for. The last decade has been one of eroding character, but I believe the talent is there to right the ship...if leadership is willing to do so.
    On paper, work-life balance is exceptional, if you are brave enough to take it, and have the right manager.

    Cons

    Obsessive emphasis on activity rather than quality & results.

    Rapidly losing sight of what made the company great. Customers used to recognize strength in Grainger's employees, products and service. They were ok with paying slightly higher prices for the benefits & reliability.
    Grainger is eliminating their experienced workforce at alarming rates in all departments, leaving inadequately trained folks in their place, who are forced to follow awkward robotic scripts without knowledgeable support. Restructuring is understandable and sometimes a necessary pill in the name of progress. But the vibrant crossfunctional environment that promoted rapid learning for newbies is disappearing as well.
    At a time when virtual teamwork through technology has never been easier & the hallmark of progressive corporations, Grainger is centralizing like it's 1990, in order to trim the herd of tenure. Callcenters & offshoring all your support looks alot like a cable company in motion. They are dissappearing rapidly--perhaps there's a lesson there.
    Product offering, while exploding in SKUs, is being diluted in quality, support, & inventory (especially locally). At same time, price difference vs competition has grown to embarrassing degree.
    In modern era, customers can shop in seconds what used to take hours, rendering value proposition no longer relevant. Average customer no longer willing to pay 40-50% more when the strength of a once great corporation is not behind it. That's hard to justify & even harder to sell.
    Good luck with your fully integrated national accounts who rarely need to speak to humans...soon they will be the only customers left.

    Advice to Management

    Customers value employees who get the job done. Maybe YOU should value employees who get the job done. Take care of your customers by valuing your people. Success & the investors will follow.


  10. "On Site Associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Norwalk, CA
    Current Employee - Anonymous Employee in Norwalk, CA

    I have been working at W.W. Grainger part-time (Less than a year)

    Pros

    the pay is grate and have flexible hours

    Cons

    the cons is that you have to use your own car and drive long distance


  11. Helpful (3)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Good base pay and benefits. Commission opportunities are good when you meet and exceed goals. Strong reputation amongst customers for the most part.

    Cons

    Grainger was a great place to be until 12-18 months ago. Now it's a place of constant change and cost cutting. Leadership seems to be reaching on new strategies as the business has been flat for 2+ years, but there is little to no proof that these will work. The real issue they have is inflated pricing and unhappy employees. Tools like SalesForce have been put in to micromanage and there is more of a focus on metrics/activity than actual growth. The environment used to be a "work hard, play hard" culture and was really great. Those days are long gone. Many districts have poorly qualified leaders who would rather beat their employees up over SFDC metrics than help them succeed. It's honestly sad but the environment is pretty negative overall. Goal setting is unpredictable and the targets aren't always realistic. It seems that they want Account Managers to work 55-60 hours a week, but issue goals so that 70-80% are under plan. The profit sharing used to be a great perk, but it's been cut in half and will likely go away eventually. Avoid it unless you enjoy constant stress and lots of corporate red tape that get in the way of success.

    Advice to Management

    Get in touch with Sales and Customer Service. Employees eventually become quite unhappy when there are constant waves of change that make their jobs worse or reduce compensation. Figure out a real move with pricing changes instead of just minor tweaks that you think will help.



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