W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated July 20, 2017
225 reviews

Filter

Filter


225 Employee Reviews

Sort: PopularRatingDate

Pros
  • Hardworking individuals who understand work / life balance (in 112 reviews)

  • good profit sharing and bonus plan (in 294 reviews)

Cons
More Pros and Cons

  1. Helpful (6)

    "More lay offs coming-reduce cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Lake Forest, IL
    Current Employee - Senior Administrative Assistant in Lake Forest, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance the people are friendly and helpful. If you work hard it will not go unnoticed

    Cons

    Pay is not the best. Profit share has been reduce over the years. Performance reviews are a joke don't expect more than 2%. Its all about reducing cost and headcounts. Do more for less .This place has too many mid level Management top heavy. They have no process and procedure ask 5 people how to do something in SRM system and all of them gave me wrong instruction. The people here are NOT STRATEGIC.

    Advice to Management

    Invest more in solid process and procedure. The businedd is changing and job aides need to be updated. Please lose some of mid management too top heavy. You can't retain good talent penny pinching. Please update the menu in the cafeteria the food is horrible.


  2. Helpful (1)

    "Good old boys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (Less than a year)

    Pros

    Decent benefits.. profit sharing and medical, matching charitable funds.

    Cons

    Incredibly inept field sales management. Most talented, honest, employees leave for better opportunities. Long term management and field sales people manipulate territory package to the advantage of no-talent 'good old boys' group. I uncovered unscrupulous and illegal conspiracies by managers to move accounts from districts without current management (due to manager leaving company) to reward long time lazy and ineffective current sales reps. Multiple account numbers for single accounts to move in and out of packages on yearly basis to maximize fictitious numbers for preferred reps. Idiotic sales management to dictate the 'you must OWN your number' that make no sense. DSMs who reward incompetent buddies with low sales goals while adding impossible increases to new and unflavored reps.

    Advice to Management

    I've never seen expense account numbers for alcohol like those at GWW. Expense accounts need to be supervised! Jim seems to keep lackey mid level managers whose only success was in sports. I'm glad I sold all of my GWW stock a year ago. Price was mid $60 per share when I started with company.

  3. Helpful (5)

    "Goals meant to be unachievable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Waterloo, IA
    Former Employee - CSA in Waterloo, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 5 years)

    Pros

    The coworkers are amazing. Good people trying to do their best and supporting each other.

    Cons

    Goals are set so that 60-75% of the team will not regularly make them. Many goals are not in full control of the employee, such as how many calls/emails/chats/interactions you reveive in an hour. And they will claim changing 1 word here or there will completely change how the customer reacts.

    Call center favoritism is in full effect.

    Management shurgs off and does not pass any concerns, feedback, or pushback up the chain of command.

    While we are able to give feedback once a year via survey many of the issues do not get resolved year to year.

    Advice to Management

    Go back to caring about employees. We had some amazing growth in those years. Now that it is number driven, and set that most will not make goals ...Grainger is failing.


  4. Helpful (13)

    "Large bureaucratic conservative company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Engineer in Lake Forest, IL
    Former Employee - Data Engineer in Lake Forest, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    People used to work there for many years, it was a feeling like being at home where everybody knows everybody.

    Used to be profit sharing plan up to 20% annually.

    Cons

    Too many manners, especially non-technical managers in IT, who had no idea how to manage a technical team, but knew all about internal politics.

    No clear career path for tech professionals.

    No autonomy. No independence.

    Very slow pace of everything.

    To many useless meetings.

    Advice to Management

    They don't care to listen :)


  5. Helpful (2)

    "Healthcare"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time

    Pros

    Excellent brand recognition and strategic growth.

    Cons

    Complicated metrics, compensation plan, and questionable pricing policy.

    Advice to Management

    Don't lead with fear tactics. Embrace the value and diversity of your front-line team. Allow them to use resources to be effective for them.


  6. Helpful (16)

    "Inside Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than a year)

    Pros

    Great to learn about different sales tactics and operating systems such as Salesforce, CRM, and SEO. Great peers and very knowledgeable individuals in the company!

    Cons

    Terrible compensation package as when you meet 100% sales goal you get a whopping $600. This company is beyond greedy and also misleads individuals in the hiring process especially with the recruiting. You have managers that bully individuals and take their role as if they are the RSVP of the division. If you want to be taken advantage of and make the company tons of money then sign up for this role!

    Advice to Management

    Help your team be successful in developing and recognizing true leaders and stop playing favoritism. Don't bully employees or make them feel incompetent when they are there to truly be successful in their role. Recognize true leaders and help them to succeed and develop them. As a new division inside the organization y'all should take care of people who truly want to grow inside the company. Be real and honest with individuals and don't be fake!
    When you have more than 7 individuals that leave under your belt in less than a year, upper leaders should look at the managers as it's not always the people working under them. Period!


  7. Helpful (6)

    "Doesn't Value Employees Anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Pros

    Great people in terms of co-workers. Flexible vacation policy for salaried workers.

    Cons

    Way too much change in too short of a time. Treating employees as if their contributions and progress are not important or significant. Talking down to employees. Doesn't treat employees equitably. Has become extremely political.

    Advice to Management

    Listen to your employees. Have two way communication with them and talk with them and not AT them. Listen to and value the ideas that front line sellers and managers have- they are closest to the customer and know what's going on.

  8. Helpful (3)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time

    Pros

    Big company. Alot of freedom in outside sales.

    Cons

    Ton of brown nosing. Must make friends in order to move up.
     Very difficult sales job. Most competitors have better offerings at cheaper price


  9. Helpful (10)

    ""Was" a good experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Technology, resources, brand leader, executive leadership, great people, structure, breath and depth of products and services, ability to work with diverse customer base, Grainger Show

    Cons

    Out of touch with the field, turned into an activity driven vs quality consultative driven structure, terrible leadership - poor leadership accountability and development at the RSVP level, low diversity of thought (hire diversity then expect assimilation at Grainger ranger robot level), not inclusive, highly political environment- about who you know not what you do, constant compensation changes, difficult processes, lots of lip service

    Advice to Management

    Listen to your employees, make it a safe environment for your front-line leaders to be open and honest about their experiences, hold your RSVPs accountable for their direct line's engagement, continue to develop leadership, trust your employees, and treat them like you care - happy employees make happy customers, focus on an inclusive and diverse environment, improve processes.


  10. Helpful (5)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Good base pay and benefits. Commission opportunities are good when you meet and exceed goals. Strong reputation amongst customers for the most part.

    Cons

    Grainger was a great place to be until 12-18 months ago. Now it's a place of constant change and cost cutting. Leadership seems to be reaching on new strategies as the business has been flat for 2+ years, but there is little to no proof that these will work. The real issue they have is inflated pricing and unhappy employees. Tools like SalesForce have been put in to micromanage and there is more of a focus on metrics/activity than actual growth. The environment used to be a "work hard, play hard" culture and was really great. Those days are long gone. Many districts have poorly qualified leaders who would rather beat their employees up over SFDC metrics than help them succeed. It's honestly sad but the environment is pretty negative overall. Goal setting is unpredictable and the targets aren't always realistic. It seems that they want Account Managers to work 55-60 hours a week, but issue goals so that 70-80% are under plan. The profit sharing used to be a great perk, but it's been cut in half and will likely go away eventually. Avoid it unless you enjoy constant stress and lots of corporate red tape that get in the way of success.

    Advice to Management

    Get in touch with Sales and Customer Service. Employees eventually become quite unhappy when there are constant waves of change that make their jobs worse or reduce compensation. Figure out a real move with pricing changes instead of just minor tweaks that you think will help.


Showing 225 of 1,546 reviews
Reset Filters