W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated June 22, 2017
1,486 reviews

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1,486 Employee Reviews

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Pros
  • Hardworking individuals who understand work / life balance (in 108 reviews)

  • good profit sharing and bonus plan (in 292 reviews)

Cons
  • Grainger is a great place to work the work life balance is a little rough (in 67 reviews)

  • Constant turnover of management, Upper management too far removed from operations (in 47 reviews)

More Pros and Cons

  1. Helpful (2)

    "Commercial account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Manager in Seattle, WA
    Former Employee - Commercial Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger (More than 5 years)

    Pros

    Professional company, known brands, working with large clients; getting to know their business and how it runs. Great trade show in Orlando for customers.

    Cons

    Corporate reporting, scheduling and tracking your time. Depends on individual manager. Commission structure always changing, impossible to understand, classic "joy of a salesman YouTube video".

    Advice to Management

    Let account managers run their own business ... without telling them how to do it.


  2. Helpful (5)

    "Beware! Positive numbers here misleading Part timers screwed!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at W.W. Grainger part-time (More than 8 years)

    Pros

    All the positive posts here about how "great" Grainger is seem to be from their recruitment team. I've talked to hundreds of employees during my time. It's NOT good! People are leaving in DROVES! There's a myriad of reasons why! Take the good posts as more like "Alternative posts" read between the lines!

    Cons

    Take the time to read the negative reviews you will see reoccurring themes! These aren't a lie or exaggerated or disgruntled employees trying to get even! They're posting the truth!

    *** Part time employees have now had their breaks taken away***

    They keep you just under the hours needed that allows you to take breaks.

    *** It's also common practice for them to keep part timers just under 20 hours a week so you can't receive any of the benefits***

    Advice to Management

    Treat your employees better! Not our grandfathers company! I don't expect you to make the list top companies to work for!!! You've fallen SO FAR!

  3. "On Site Associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Norwalk, CA
    Current Employee - Anonymous Employee in Norwalk, CA

    I have been working at W.W. Grainger part-time (Less than a year)

    Pros

    the pay is grate and have flexible hours

    Cons

    the cons is that you have to use your own car and drive long distance


  4. Helpful (15)

    "Company was once very good, now run away. FAST!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pittsburgh, PA
    Former Employee - Sales in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    Great logistics in terms of moving product fast to the customer. Great product offering. Nice people in the lower ranks. Profit sharing (although not like it used to be)

    Cons

    Don't make it easy for employees like to me leave the company. All over the board on sales strategies. It's flavor of the month. Don't get used to selling one way, it will change soon. Unethical pricing structure. Charges more than retail on many of the items. Upper management clueless. Tons of money wasted at company events. SalesForce ruining the good salespeople. You will lose the best ones in the next 12 months. Being forced to enter when you pee into SalesForce is a little extreme. Moving functions to Panama. What were you thinking? Call one of those people and feel the pain the customers do!!!

    Advice to Management

    Stay consistent. Quit making the employees drink Kool Aid. Quit taking advantage of loyal customers around pricing. It's totally unethical to charge what you charge. Develop a conscience.


  5. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Great company! A lot of room for growth and the company invests in their people.

    Cons

    Non out of the ordinary.

    Advice to Management

    More technology


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Los Angeles, CA
    Former Employee - Territory Sales Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and work life balance

    Cons

    Pay isn't the greatest here


  7. "Planning Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planning Analyst in Lake Forest, CA
    Current Employee - Planning Analyst in Lake Forest, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Good company reputation and great work-life balance.

    Cons

    Some managers are nice to be friends but not good at developing people to strengthen their talents.

    Advice to Management

    Focus on developing talents and employees, instead of putting all the energy on day-to-day operation in details. Employees need to be challenged in order to stay with the company, and being a good manager is not being nice, but being helpful on personal development.

  8. Helpful (1)

    "Account manager review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Scranton, PA
    Current Employee - Account Manager in Scranton, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Great place to learn with lots of tools and resources and lots of earning potential for the guys on top

    Cons

    Very hard to navigate internal processes, house always wins, goals are always just out of reach and don't take into account factors outside of your control


  9. Helpful (1)

    "Enterprise Sale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Randolph, NJ
    Current Employee - Account Manager in Randolph, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Great job to learn from and grow skills

    Cons

    Micro Managed, under paid, Not recognized

    Advice to Management

    Learn how to recognize achievement


  10. Helpful (4)

    "OutSourced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Specialist in Northbrook, IL
    Former Employee - Sourcing Specialist in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 8 years)

    Pros

    Great retirement and health benefits

    Cons

    Grainger has been outsourcing several corporate positions to Panama.

    Advice to Management

    If you are outsourcing more positions, please develop a smooth process for the impacted employees. I found the process to be disorganized and without compassion.


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