W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated April 22, 2017
1,443 reviews

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Full-time Part-time

1,443 Employee Reviews

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Pros
Cons
  • Grainger is a great place to work the work life balance is a little rough (in 67 reviews)

  • Very difficult to get promoted unless you have someone in upper management helping out (in 45 reviews)

More Pros and Cons

  1. Helpful (2)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in Minneapolis, MN
    Current Employee - Commercial Account Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Upward mobility, benefits package (PTO & profit sharing), good management, caring culture

    Cons

    Some managers are micromanagers
    High prices make selling difficult


  2. "Business Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Detroit, MI
    Current Employee - Business Development Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Grainger has a great resource department that have various subject matter experts.

    Cons

    More Training in certain areas

    Advice to Management

    Spend more times with reps.


  3. Helpful (1)

    "Good company but becoming too focused on numbers, not people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    benefits, PTO, stable company, coworkers, great for military family

    Cons

    Trying to take over too many markets. Won't be able to compete with lower price sellers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Inside Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Associate in San Antonio, TX
    Current Employee - Inside Sales Associate in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at W.W. Grainger (Less than a year)

    Pros

    The people you get to meet. Flexible with time off. Incentives based on performance. Other than that there isn't a whole lot that is offered.

    Cons

    If you don't have many options, enjoy working in a call center and being treated like just a number, then this is the job for you. You are expected to me on the phone 195 minutes minimum per day and log every interaction you have with every individual in a centralized database for review. Any gaps in activity are met by a passive aggressive email by your manager which you will only be allowed to read or respond to during two 10 minute windows of your day. Calls originally we not monitored or recorded but that is soon to change at the beginning of the year. "Commission" is not much of a commission at all. It's more of a bonus structure based of an unproven metric that has way too many constantly changing variables. The facility, while appears nice on the inside is over run with shady thieves and drug users that dress extremely inappropriate and use more foul language than a professional rapper. Just last week received an email that several items have been going missing lately and I was told by my colleague that a used syringe was found right outside of the building. For the previous reviewer who wrote that those of us who are unhappy should just leave and not ruin a good thing for everyone else we are and I'm happy that you are so content with your mediocre "job". If you are an educated, mid-career professional, with a proven track record of success stay VERY far away. It is only fair that you know what you are getting yourself in to before you even bother to apply because there will be no mention or what to expect before you are actually in the role.

    Advice to Management

    Be honest with your new recruits. This is a call center. Don't lie to people and try to glorify the job. You're already leaving a bad taste in the mouths of the locals. Not a great start for a company looking to grow revenue in the E-commerce market.


  6. Helpful (1)

    "Best Place To Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Consultant in San Diego, CA
    Current Employee - Talent Acquisition Consultant in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger (More than a year)

    Pros

    Flexible work from home position. Great management with strategic initiatives. Overall a FANTASTIC place to work. Awesome benefits.

    Cons

    No cons as of yet.

    Advice to Management

    Keep it up!


  7. "machine picking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Machine Picker in Bordentown, NJ
    Current Employee - Machine Picker in Bordentown, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    good work environment, 40 hours a week, safe machines, good pay

    Cons

    far from my house, management somewhat disorganized at times

    Advice to Management

    communicate with your team better


  8. Helpful (3)

    "District sales manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time (More than 8 years)

    Pros

    Good benefits and great people.

    Cons

    Change has taken away a lot of what made the company great. Difficult to succeed and advance.


  9. Helpful (2)

    "Established company that provides growth opportunities, but currently going through significant change and uncertainty."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Philadelphia, PA
    Current Employee - National Account Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger full-time

    Pros

    Grainger offers Development opportunities, profit sharing, large amount of resources to support both employees and customers, great benefits. Strong emphasis on leadership, coaching, feedback.

    Cons

    Grainger tends to be a very political company. Strong performance is not always needed to advance. Who you know and how you are perceived in the organization is more important. Grainger pays lowers salaries vs. market rate and is more highly priced in the market vs competition

    Advice to Management

    Since profit sharing is not as significant as it was in the past, salaries should be rationalized to compensate for the change.


  10. "Hourly employee benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sls & Cust Relations Specialist in Atlanta, GA
    Current Employee - Sls & Cust Relations Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at W.W. Grainger (More than 10 years)

    Pros

    Profit sharing, 401k. insurance, vacations.

    Cons

    closing some facilities- centralizing offices.


  11. "Sales pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Associate in San Antonio, TX
    Current Employee - Inside Sales Associate in San Antonio, TX

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    Started off fun but they're changing and putting a lot of pressure on sales associates

    Cons

    New company and changing responsibilities


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