W.W. Grainger Reviews | Glassdoor

W.W. Grainger Reviews

Updated December 10, 2017
1,626 reviews

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1,626 Employee Reviews

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  1. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time

    Pros

    Still some good people working there.

    Cons

    Too much change and not for the better. Recently hiring unqualified employees for leadership positions.

    Advice to Management

    Fix the obvious problems with the company starting with a new CEO.


  2. "Good company for sales starters"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time

    Pros

    Great coworkers, good way to learn about sales processes

    Cons

    Lots of compensation structure changes

    Advice to Management

    Change compensation structure. Higher base for such low salary margins

  3. Helpful (6)

    "Horrible Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Northbrook, IL
    Former Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing positive about this company.

    Cons

    Very big brother.
    Can’t trust anyone.
    Company withholds earned pay.
    Management are clones of each other.
    The want everyone drinking the Grainger cool aid. Heaven forbid amyone think for themselves. This is severely frowned upon.
    Management’s aporoach to coaching is to threaten employees.


  4. "Great company struggling to integrate into the furthering eCom price war"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Dallas, TX
    Current Employee - Field Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (Less than a year)

    Pros

    Team support like you wouldn’t believe
    Great customers
    Continuing Ed offered
    Awesome field management who engage with you frequently, but also manage to stay out of your way

    Cons

    Struggle to adapt to the pricing equilibrium that has been created by Amazon and the rest of eCom
    Certain processes are infinitely more complicated than they need to be

    Advice to Management

    Accept the fact that margins of Grainger’s past can’t work in the eCom driven world in which we live


  5. Helpful (2)

    "Senior Brand Strategy Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Brand Manager in Lake Forest, IL
    Former Employee - Senior Brand Manager in Lake Forest, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    Grainger is the leader in MRO distribution. There is an exceptional history with high quality employees and suppliers. There is no better distributor in the industrial market for on-time and accurate delivery.

    Cons

    Grainger is changing from a local branch sales model to primarily an eCommerce on-line model. There are growing pains and challenges to grow sales in a highly competitive on-line marketplace. Amazon poses the largest threat to commerical and industrial consumable sales. There is no better company than Grainger to figure it out, but expect a very dynamic environment during this evolution.

    Advice to Management

    Good luck to keep investors satisfied in a highly competitive market with shrinking margins. Don't lose sight of what has differentiated Grainger -- the local branch relationships while providing the scale of a national supplier network. By moving to on-line, it is easy to become generic or "me too."


  6. Helpful (4)

    "Evil Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have nothing positive to share.

    Cons

    Management monitors your every move.
    Don’t pay tgeir salespeople their earned commission.
    This is illegal behavior on their part, but no employee takes legal action for fear of losing their job.


  7. "It has been up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Product Manager in Lake Forest, IL
    Current Employee - Associate Product Manager in Lake Forest, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Bennifts are great, decent pay. Great profit sharing, lots of educational classes. Decent work life balance, remotr opportunities and different offices to go to.

    Beautiful building to work in. Company has a lot of history to its name.

    Cons

    Management, re-org after re-org. Continue to collect ex Sears employees, small raise % year of year, hard to move up unless you know someone.

    Advice to Management

    Focus on employee development and actually promote due to hard work and my growth possibilities. Stop and trully think of your org chart as it has changed to many times and now means nothing as it may change again.

  8. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    Great work-life balance for employees
    Great benefits for employees with families

    Cons

    Lack of team environment
    Constant disruptive change
    Slow upward mobility

    Advice to Management

    Foster better communication between functions and levels.


  9. Helpful (9)

    "BIGGEST MISTAKE EVER MADE!! No security . Poor Management. Do Not work here!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sourcing Specialist in Northbrook, IL
    Current Employee - Sourcing Specialist in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at W.W. Grainger full-time (More than a year)

    Pros

    Decent Pay, benefits and Paid Time off. Good Long term plan if they keep you.

    Cons

    No job security. Management is condescending. They are an insult to your intelligence. They will pursue you hard for an opportunity and instead of hiring contractors like they should they promise you a job but will cut your position after less than six months then send an email about how change is good?!?!? If you hire someone and five months later lay them off, fire the person or manager who said you needed the people. They either know what they're doing or they're incompetent. I think both. BIGGEST MISTAKE I EVER MADE!!!! DO NOT RISK IT!!!

    Advice to Management

    Retire. Move on. Go back to School. You have no idea how to run a business. You use people and throw them away. You should be ashamed of yourself. You disgust me.


  10. Helpful (15)

    "Awful Senior Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Lake Forest, IL
    Former Employee - Senior Manager in Lake Forest, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at W.W. Grainger full-time (More than 3 years)

    Pros

    I had several amazing managers at Grainger and my experience with getting development opportunities and promotions was incredible. The company has phenomenal training programs and lots of opportunity (if you have a good manager) to challenge yourself. Compensation was decent and benefits (health, dental) were actually great.

    Cons

    Constant organizational changes and mass layoffs. This company has been cost cutting aggressively for the past four years and shows no signs of stopping. No respect for people. Do not expect job security at Grainger.
    Top level management making poor investment choices (Gamut.com for example) and further confusing the brand and pricing for customers. Grainger does not have a bright future and I expect more mass layoffs in the coming years.

    Advice to Management

    Stop fragmenting the brand. Rehashing the same strategy every two years is not innovation (inside sales). Give people the confidence and focus to excel by STOPPING the constant reorgs and layoffs. Your executive compensation does not reflect your poor performance for the past decade.


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