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WAND Corporation

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WAND Corporation

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WAND Corporation Reviews

Updated Dec 28, 2021

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Found 86 of over 89 reviews

3.2
59%
Recommend to a Friend
100%
Approve of CEO
WAND Corporation President Jon Thielen
Jon Thielen
3 Ratings
Pros
  • "Set schedules provide a great work-life balance(in 3 reviews)

  • Cons
  • "There is no support, but you are expected to execute your job flawlessly(in 3 reviews)

  • Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee

      Positive experience

      Dec 28, 2021 - Support Analyst in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As an "entry level" position in IT, you will learn plenty about the way various pieces of technology communicate to each other that you wouldn't learn many other entry positions. You will gain experience in networking/IP configs, Windows OS troubleshooting, POS and credit card processing technologies, digital signage troubleshooting, and overall the general remote installation/maintenance of the related equipment. There is a heavy emphasis on networking/configuration of the devices when troubleshooting. There are a lot of talented individuals here with knowledge from all sorts of backgrounds, IT and non-IT related - all of which can teach you something. The rest of the support staff is also a lot of fun to be around and the Support Center can be a pretty good time. The COO manages the Support Center directly, and is a solid manager. He creates a competitive work environment without "cracking a whip." He also communicates well with the support staff about how things can improve and has meetings with each of his team on how things are going with them at work. The manager genuinely cares about your growth in your own career, IT or not, while at Wand. Wand has a great culture, from C-level down. Management is genuinely looking to promote from within, and they look for opportunities to do so. They also make it an enjoyable place to work on a daily basis - having a positive attitude is a core principle of Wand, which I see daily from the people I work with. People like working here, and management emphasizes that we spend much of our lives working, so we might as well enjoy it. You also start off with a hell of a lot more PT than many other places. Wand has also been growing like significantly since the reopening after the pandemic.

      Cons

      There is quite a lot to learn early on. There is no doubt that the range of troubleshooting skills to learn is wide, but the payoff in experience is huge if you grind it out. Sometimes, you won't have the answer right away, and navigating a frustrated customer to a resolution without having one already can be daunting, although you do have your co-workers as a resource. Meeting various customer's communication skills and guiding them through various tasks that need to be done remotely can be highly challenging, yet this is a skill worth developing in today's IT work force.

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    2. 1.0
      Former Employee

      Incredibly Toxic Culture

      Dec 2, 2021 - IT Support Analyst in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      VP of Operations, that's about it. One of the best managers I've ever had.

      Cons

      I GUARANTEE YOU, IF MANAGEMENT REPLACES ALL OF THE TIER 2 TECHS, THE TURNOVER RATE WILL DROP DRASTICALLY. The tier 2 techs act as if they're in a cult together. They'll micromanage you, criticize you for tiny mistakes (Ex, misspelling off by a letter), give you unnecessary workload, get upset when cases are escalated to them, yell at you for going to the bathroom more than 2 times in 8 hours, and act as if they're your manager. They'll also gossip about you. They'll do all of that, but at the same time have fun with each other and talk/laugh pretty much their whole shift. This created a horrible culture that the managers don't know about. They'll pretend to be extremely nice at first to trick you into accepting the offer.

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      WAND Corporation Response

      Director of Operations

      Thank you for providing this review. We would welcome the opportunity to gather more details from you on your thoughts and observations to help us improve as an organization, department and management team. We perform exit interviews with every employee that leaves our organization to help us gather insight on being a better organization and we have not heard this type of feedback. Feel free to reach out to me directly to to discuss further. VP, Operations

    3. 4.0
      Current Employee

      excelent

      Oct 23, 2021 - Bass Guitar Instructor in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      excellent motivational orderly responsible didactics

      Cons

      limitations few genres high costs a lot of demand few instruments

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    4. 4.0
      Current Employee

      Jon in short

      Jul 20, 2021 - DTL in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy with work life balance

      Cons

      Need better direction and overall leadership!

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    5. 5.0
      Former Employee, more than 3 years

      Fantastic leadership

      Jun 21, 2021 - Director in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Incredible vision and mission led company

      Cons

      Quite long but rewarding hours

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    6. 4.0
      Current Employee, more than 8 years

      Fun Place to Work

      Feb 4, 2021 - Operations in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growing customers, friendly people, a goal-based, team-focused organization with good benefits

      Cons

      401k program could match higher

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    7. 5.0
      Current Employee

      Fun Place to Work with Positive Momentum

      Jan 29, 2021 - Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun, energetic leadership that is building on positive momentum. Definite opportunity to make a difference.

      Cons

      401k match could be improved.

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    8. 1.0
      Former Employee

      WORST COMPANY in the state

      Jan 23, 2021 - Call Center Customer Service Supervisor in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is plenty of employee parking room

      Cons

      Constant turnover, micro management, clueless leadership

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    9. 4.0
      Current Employee, more than 1 year

      You get what you put in

      Jul 6, 2012 - N/A in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great community of employees - Management is involved in all levels of the company, and the management style has a 'family business' feel to it. - If you prove yourself, and are willing to go above the standard '9-5 mentality' you will be rewarded. - Very progressive thinking towards development, which makes it a very stimulating environment to work in - Many of the employees above the entry level role have been in the industry in some form for 10+ years, and have a great deal of knowledge to share - A recent facilities upgrade, and one planned for the near future, have made the working environment very comfortable - WAND University is closing the knowledge gap for new hires, and provides courses on every product the company offers.

      Cons

      - Although growing, WAND is still a small business. You will not get some of the perks associated with larger employers - You WILL work more than 40 hours a week if you want to get recognized (it's a development house, what did you expect???). Don't apply for this company if you draw the line at 40 hours a week. - There is a good deal of revamping going on, and this means a lot of compensation by employees. - There is still high turnover in the TAC. It would be nice to see the criteria for hiring these employees raised a little bit. The current approach seems to be locating warm bodies who can string a coherent sentence together - not on quality service providers. - The development cycle is sometimes rushed beyond what is realistically achievable.

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    10. 5.0
      Current Employee, more than 1 year

      Negativity Below = Challenging / Opportunity Ahead = Exciting

      Mar 1, 2018 - Sales in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I'm shocked that reviews below felt so shut out by the executive team. I never hesitate to pop my head into any of the C-level team's offices to ask a questions, make a suggestion, or just to say, "Hi". This goes for every employee. In that sense, it's a great culture. I feel like ideas are heard. In fact, they've been encouraged and welcomed. I will say though that ideas are not acted on impulsively and they will be thoroughly combed through--I consider this a positive and a good exercise in critical thinking. This may be why some people have felt unheard at times. I'm in sales, so it's certainly possible this is pure optimism in forecasting the opportunity landscape, but it seems there is a very real chance for this company (in this industry) to 10x in size.

      Cons

      Alluded to above, this industry is challenging. The mechanics in how our customers buy is challenging (the corporate/franchisee shared decision model). There are a lot of points for potential failure in the business relationship with our clients--all they need is one failure point to get frustrated and upset (which over the years has spread some negativity, for sure). However, these are things that recently WAND has set out to improve, and it feels like there is a good basis and momentum on those improvements.

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      1 person found this review helpful
    Viewing 1 - 10 of 86 Reviews

    WAND Corporation Reviews FAQs

    59% of WAND Corporation employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated WAND Corporation 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at WAND Corporation to be career development, senior leadership, coworkers and the cons to be benefits, management, culture.

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