WAND Corporation Reviews | Glassdoor

WAND Corporation Reviews

9 reviews

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2.0
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Dave Perrill
2 Ratings

9 Employee Reviews

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Pros
  • There are some good people there, a lot of the culture has changed (in 4 reviews)

  • Lots of great people in a fun environment (in 3 reviews)

Cons
  • Work/life balance can be a little iffy sometimes (in 4 reviews)

  • HIGH turnover with huge swings -- Hire 10 positions one quarter, eliminate 15 positions the next, and so on (in 4 reviews)

More Pros and Cons

  1. "Small, Young, Busy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WAND Corporation full-time

    Pros

    Fun people, fun industry, growing company

    Cons

    NO work-life balance, departments are very segregated/ little collaboration

    WAND Corporation Response

    May 5, 2016 – Director of HR

    Thank you for your review and feedback!


  2. Helpful (3)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at WAND Corporation full-time (Less than a year)

    Pros

    They are very aggressive about getting clients which is good for keeping the company successful. Also not afraid to try new technology.

    Cons

    They do no allocate enough time for projects, the timelines they want are just not realistic which causes problems. They also tend to go through a lot of people.

    Advice to Management

    Train the people you hire, don't just expect them to know everything and then let them go when they don't. It lowers moral for everyone.


  3. Helpful (3)

    "Come for starting work experience, leave for better pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Eden Prairie, MN
    Former Employee - Help Desk in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at WAND Corporation full-time (More than a year)

    Pros

    Company does its best to try and accommodate you to find a schedule that works best for you.

    Cons

    Lack of promotions based on experience
    Low starting pay
    No training for new employees
    Mediocre benefits. Half the cost of the employee is covered, any dependents are paid 100% by employee. This means you and your spouse, health benefits would run you upwards of $500-600 a month. If you have a kid as well, you're looking closer to $900-1000. You're basically just working for benefits.
    Without an A+ and N+, do not expect to get promotions or get paid more while working at a company that is proprietary. In all honesty, the A+ and N+ are wasted here because you don't work on hardware and you don't do networking.
    Management is constantly changing the rules on how things should be done - this makes it very hard for the help desk team to do their job effectivly to assist the customers to the best of their abilities.
    Management is quick to punish/yell at employees instead of helping their employees do their job better.

    Advice to Management

    Promote experienced people. Show them you want them around because they can do the job.
    Increase pay for all levels on the help desk.


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  5. Helpful (3)

    "Detrimental"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WAND Corporation full-time (More than a year)

    Pros

    My co-workers were the best part about this company. I'm still good friends with many of them today years after my exit.

    Cons

    The management and owners we're terrible. Poor moral. No plan to succeed. No to mention taking the wrong path to creating new product. Don't take untested product to your best customer and expect them to stick around.

    Advice to Management

    Letting me go was the best day of my life.


  6. Helpful (3)

    "You can do better than this place - Help desk/Customer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk (Tier I, Second Shift) in Eden Prairie, MN
    Former Employee - Service Desk (Tier I, Second Shift) in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at WAND Corporation full-time (Less than a year)

    Pros

    - You work with some pretty nice people on the help desk.
    -They have an 'OK' pay scale, not that great in comparison with other help desks I've worked at.
    -Exterior of building is appealing
    -CEO is a cool dude.
    - 50 cents for pop. Greatest idea ever.
    -HQ is close to some good restaurants.
    -You work the schedule you choose. four 10 hour days.
    -Employee lounge is actually pretty nice.
    -If you like multiple monitors setups, you'll like this IT department.

    Cons

    -Those who are in a position of power will abuse that power and you (in some cases).
    -Scratched Interior floors and some walls have holes in them.
    -For any chance at a promotion, the minimum required employment is Two years, making career advancement a long term endeavor at Wand.
    -Benefits are just awful.
    - Some of the upper management are busy bodies and will stare at you while you work.
    - Many employees expressed a feeling of being imprisoned or stuck where they worked. When someone left it was always immediately or within a two days notice.
    - Documentation of procedures is almost nonexistent.
    -Training is rushed and pretty bad.
    -Trainer is a harsh personality at best.
    - Attendance is harshly scrutinized. 10 minutes late is grounds for suspension without pay, even with prior notice.

    Advice to Management

    Take a good look at who you have running your departments. These are the people who are controlling the moral and are managing the employees who directly effect your customers. Without good leadership, you can expect abysmal attitude those on your help desk eventually adopted. The biggest issue you have is the management 'harassing' your employees.


  7. Helpful (2)

    "Small company with big dreams. Help desk is a good place for a newcomer to IT field. They allow you to make mistakes."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Eden Prairie, MN
    Former Employee - Help Desk in Eden Prairie, MN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WAND Corporation full-time (More than 3 years)

    Pros

    Good place to learn basics of IT.
    Company pays half of health insurance.

    Cons

    Promotions from outside the company.
    Nepotism.
    Lunchroom
    High expecations for little pay.

    Advice to Management

    Promote from within.


  8. Helpful (5)

    "In a word... chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Eden Prairie, MN
    Former Employee - Help Desk in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WAND Corporation full-time (Less than a year)

    Pros

    Was a good place to get your "foot in the door"
    The company will probably grow, and improve in all of the cons, but for now and in the past... see below.

    Cons

    Insanely high expectations for below average paid employees
    Little to no training for extremely specific knowledge requirements to do your job
    The feeling that you are about as useful as a peon working for a fast food joint
    No communication between management and lower tier employees (unless management has a problem with employees performance)


  9. Helpful (7)

    "Employee Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Eden Prairie, MN
    Current Employee - Software Developer in Eden Prairie, MN
    Disapproves of CEO

    Pros

    If you work there for a while, a person can take on anything they want and nobody will bother them. If management feels that they can rely on you, a person can do anything they want and in any way you want. I have never met anyone that didn't like the work, it is the management and the culture that is difficult. If a person can prove a concept can work, the management will allow the project to go forward. The programming department develops a wide variety of programs using SQL, XML, reporting tools, and other variety of integrations. The company does many things and it does allow the software developer to spec out the software.

    Cons

    Long hours. 45 hour minimum. If a person wants to look good, they should work late. Its not what time you get there, its what time you leave. The management can be very unreasonable with timelines for enhancements for bug fixes. When a large project comes due, the programming department will work between 60 to 70 hours a week to make sure the project gets done. This happens about twice a year for about 3 weeks at a time. They did hire a project manager to deal with some of this. They have a hard time keeping people, but management does not see high turnover as a problem. If they have one or two people that stay, they are happy.

    Advice to Management

    People get tired of working 60 to 80 hours a week.


  10. Helpful (3)

    "Poor at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good people that work very hard.

    Cons

    Most of the management has a fast food background. They are not business people and do not know how to act in a business environment. If you constantly enjoy being put down by your manager you will love this place.

    Customer are very upset with service and it is impossible to get the directors to see the clients pain. Very sad environment. If you are considering working here run the other direction.



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