WB&A Market Research Reviews | Glassdoor

WB&A Market Research Reviews

Updated September 26, 2017
14 reviews

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3.5
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Steve Markenson
4 Ratings

14 Employee Reviews

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  1. "Research Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WB&A Market Research full-time

    Pros

    Great place to work and learn the ins and outs of the marketing research industry. Great co-workers.

    Cons

    Demanding work, long hours, sometimes understaffed, slightly antisocial company culture.

    Advice to Management

    Make sure staffers have enough support


  2. "Great Place for a part-time position"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WB&A Market Research part-time

    Pros

    - good wage
    - flexible schedule
    - great people
    - constant feedback and constructive
    - great supervisors
    - monthly bonuses

    Cons

    - work mostly evening hours and weekends
    - might get repetitive and monotonous
    - depending in where you live, transportation might be an issue

    Advice to Management

    everything is as good as it can be

  3. "WBA Research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Interviewer in Crofton, MD
    Former Employee - Research Interviewer in Crofton, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WB&A Market Research part-time (More than a year)

    Pros

    What is expected of you is very clearly spelled out. Breaks are given to you but not required of the company. Training is great. The work is easy. They often have snacks for phone interviewers.

    Cons

    Work is very boring and you need a thick skin.


  4. "Part Time Telephone Interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crofton, MD
    Current Employee - Anonymous Employee in Crofton, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WB&A Market Research part-time (More than 5 years)

    Pros

    I Work as a part time as a telephone interviewer. They pay on time and give annual raises as well as monthly bonuses! There is no selling involved. Projects change according to contracts. Some surveys are short and others can take up to 1/2 hour. Work is Year Round with flexible hours after 2 weeks training.

    Cons

    Tlephone Interviewer job part time so there are no benefits. You cannot be late. No talking. You must have a lot of patience dialing the phone for hours.

    There are some studies that are slower for people to participate that others. Projects vary, Howervet, If work slows down, you have the option of reducing yout hours. But they try to make sure we have work all year round.

    Not accessible by Public Transportation

    Advice to Management

    None. They have a suggestion box for employees to use and an open door policy if you need to talk to someone immediately in person , by phone or email.


  5. "A call center that is NOT in India"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nearly anyone gets hired. I'm immediately earned $10/hr working 4 to 6 hours in the evening, calling people from provided lists to conduct surveys about healthcare, transportation, college interest, or whatever market research topics we got contracted to do. The company provides incentives and organizes social events. It's a good way to make money part-time, with the potential for full time positions. I expected people to be rude or angry when I called them during dinner or football, but meanness was rare. Most just hang up or don't answer.

    Cons

    There is about a 3-5% rate of survey completion. There are strict rules about sticking to the script--no improvisation, conversation or personal discussion. You have to keep dialing. Supervisors often listen to your calls and call you in for "reviews" (often subjective criticism). The low completion rate took is discouraging, and surveys were often MUCH longer than what most people thought was reasonable. Maybe that has changed. I't been three years, but since working there I have been asked to take surveys that go on and on and on.

    Advice to Management

    Cut down the length of the surveys


  6. Helpful (2)

    "Small, backwards company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They'll hire you with no experience, no dress code, pretty stress-free, room for upward mobility if you want to stay within the company (not move to other firms), full-time research staff gets their own office

    Cons

    Days are EXTREMELY redundant, company does not bring in much new or exciting business, not innovative at all, relies on a handful of "large projects" that are ongoing and requires very little creativity, long hours for no reason (shamed for leaving early even if you literally have no work to do), work is not challenging, research staff has to do things that field staff should do (conduct intercept interviews, tape boxes to rails in metro stations, hand out surveys to airport passengers), all reporting is basically a "data dump" with little to no room for creativity, consulting, or recommendations

    Advice to Management

    Stop being stuck in your old ways -- there are plenty of new and exciting clients looking for research but somehow you're stuck with the same clients over and over. Things are moving at a much faster pace than you can offer, so you should consider outsourcing sections of your business (namely, programming and processing). Really small in comparison, but reports are dated and very unappealing -- well below the industry standard. Stop making your full-time staff do field work, that's not in the job description, it doesn't teach a "valuable lesson," and it makes everyone dread going to work.


  7. "phone interviewer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    professional work environment. Management team is fair and clear. A great part-time job for those looking to earn extra money.

    Cons

    Many rules which can seem a bit patronizing. I do understand why they have the rules, they keep the place running very smoothly.

  8. "Phone Interviewer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at WB&A Market Research part-time

    Pros

    Set your own hours, some of the co-workers are really nice and helpful people.

    Cons

    Strict and unfairly so, to the extent supervisors make their own rules from themselves. Lots of socializing amongst them (and they've been told about it before). Playing solitaire on the internet while monitoring people (and making MISTAKES). This is serious because monitors affect job and bonus potential.

    Advice to Management

    engage stop some of the crazy stuff going on in the call center with long time supervisors who get away with things unchecked.


  9. "Market Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Researcher and Consultant in Ithaca, NY
    Current Employee - Market Researcher and Consultant in Ithaca, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WB&A Market Research part-time (More than a year)

    Pros

    Design your own weekly schedule, only a twelve hour minimum, can load on hours during busy projects, friendly staff. There is a diversity of co-workers there: people ranging in age from their teens to retirement; people come from many different backgrounds of life. Located in the heart of the commons, in the Center of Ithaca building. Flexible hours allow for other employment throughout the week.

    Cons

    Strict time schedules, for example you must be punched in to the time clock exactly or before your shift begins, otherwise you lose your breaks. Also, calling out counts against you for bonus purposes. You can't talk to the people you are working next to while you are working, because it is a call center and everyone is talking on the phone. The feeling of isolation and omg-holy-capitalism-batman might creep up on you. The cubicles add to the sense of isolation. Dialing numbers gets repetitive and getting angry respondents on the phone is never fun.

    Advice to Management

    Continue to keep your head up and have a sense of humor. If you can joke around with your coworkers and take the job with a light heart, you'll be fine. Crack jokes with your coworkers when you aren't on the phones. These precious moments of bonding will make the job worthwhile.


  10. Helpful (1)

    "Horrible Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The money was decent for the type of work and you can make your own schedule. The location was close to home at the time.

    Cons

    Verbal abuse from management and those being surveyed, humiliation tactics, quotas over quality, horrible call center management, outdated equipment, no room for growth, family life and health are of little importance. Company will dump you without good reason.

    Advice to Management

    Don't treat your interviewers like garbage. They're on the front line.


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