WDS Reviews in Boise, ID | Glassdoor

WDS Boise Reviews

Updated December 7, 2016
33 reviews

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Boise, ID Area

2.2
Star Star Star Star Star
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Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
6 Ratings

33 Employee Reviews

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Pros
  • good work environment , no politics, multi cultured (in 12 reviews)

  • Great place to work, Great people to work with (in 7 reviews)

Cons
  • Pay is considerably lower than almost any other call center in the valley (in 13 reviews)

  • They'll make promises and they'll be nice at the beginning but the team leaders don't know what they're doing (in 12 reviews)

More Pros and Cons

  1. "Not good, but not bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Current Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WDS part-time (More than a year)

    Pros

    Can be flexible with schedules if you are a top performer, but they will pressure you to keep 40 hour work week.

    Cons

    This company doesn't value their employees, your direct supervisor will be over worked and won't care about any questions you have.

    Advice to Management

    Show value to employees and increase support staff.


  2. Helpful (1)

    "Call centers, the hallmark of the low paying service economy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Boise, ID
    Former Employee - Technical Support in Boise, ID
    Doesn't Recommend

    I worked at WDS full-time (More than 3 years)

    Pros

    Given this is the only call center I've worked for, I really have no basis for comparison. I suppose if you're desperate it is a job and if you apply you're almost guaranteed to be hired.

    Cons

    As I stated before, it's a call center and has all of the negative trappings of the industry. Electronic micromanagement, must constantly be on the phone, forced to be a verbal punching bag for those with nothing better to do than to call in and yell at those attempting to help them, and placating the entitled masses. From my limited experience, call centers are the sweatshops of the service economy.

    Advice to Management

    When you renegotiate contracts with your clients don't pad your bottom line on the backs of your employees. Be realistic, don't under bid contracts at the expense of the workers.


  3. "Verizon tech support"

    Star Star Star Star Star
    Current Employee - Tech Support Representative in Boise, ID
    Current Employee - Tech Support Representative in Boise, ID

    I have been working at WDS full-time (More than a year)

    Pros

    Easy stuff to do
    Pool table in break room

    Cons

    Bad management.
    Bad pay
    Strict about ridicolous stuff.
    Dress code sucks you get to see holes in shirts,flip flops,hoodies that have oil on them


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  5. "Call center representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Boise, ID
    Former Employee - Call Center Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WDS full-time (Less than a year)

    Pros

    competitive pay. at the time i was looking for a job WDS offered a very competitive pay compared to other call centers in the area.

    Cons

    Lack of leadership interest in success of others. The leadership (with the exception of few) showed very little to no interest in helping others in becoming successful

    Advice to Management

    Focus on others more than just yourself. People want to stay with a company start with leadership. if the employees are treated unfairly they are more likely to leave that company and not think twice


  6. "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Boise, ID
    Former Employee - Technical Support in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WDS (Less than a year)

    Pros

    I met a lot of great people and have remained close with them.

    Cons

    Not adequately compensated for the amount of stress that comes with the job.

    Advice to Management

    Give better incentives to lower turn over rates.


  7. "Customer Care Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Boise, ID
    Former Employee - Customer Care Specialist in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WDS full-time (More than a year)

    Pros

    Very friendly personal work environment. Very good computer tools available to do the required job.

    Cons

    Outsource of technical support for cellular phone service can be intimidating and frustrating. Supporting the hardware of all old and new cellular phones, account discrepancies, signal issues, in a 12 minute performance time limit is a bit challenging.


  8. Helpful (1)

    "It's a job with steady hours and garunteed pay. great for single college age kids or people with no family."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Supervisor in Boise, ID
    Current Employee - Technical Support Supervisor in Boise, ID
    Doesn't Recommend
    Neutral Outlook

    I have been working at WDS (More than 3 years)

    Pros

    Decent pay for the area.a lot of good people.

    Cons

    Heavy workload, no HR or payroll on site. Poor atmosphere as everything is numbers driven.

    Advice to Management

    Focus on the employees. An employee focused culture breeds loyalty. A paycheck is a great reason to come to work, but why focus on performing well for an unapreciative management?


  9. Helpful (3)

    "A black hole of despair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Boise, ID
    Current Employee - Technical Support Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WDS (More than a year)

    Pros

    Flexible schedules, high school atmosphere-- feel like a teenager again!

    Cons

    - Pay is several grades below comparable jobs in the area, and not enough to pay for the therapy you will inevitably need
    - Building is full of mold and asbestos
    - Management has no idea what they are doing, quite literally. New agents frequently have to run around the building to get a question answered.
    - Culture promotes lying to and cheating customers with no accountability
    - Bonus metrics that constantly change seemingly in order to cheat employees out of pay
    - HR department doesn't exist.

    Advice to Management

    Burn the whole building down


  10. Helpful (1)

    "Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Current Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook

    I have been working at WDS (Less than a year)

    Pros

    Nice older people / Good Training

    Cons

    Very Low Pay / Terrible Hours / Benefits are expensive, all they really are is another 200.00 to 400.00 dollar a month bill that is taken from your 300.00 a week pay check.
    Pay is bi-weekly / Equipment is in Terrible Condition! / Bad Monitors / Broken Keyboards and Mice / 1/2 of the computers don't work / Terrible chairs for people who have to sit all day. Some very rude and abusive youngsters, gang mentality

    Advice to Management

    Clean this place up! And yes, I am clean and orderly, and I could clean that place up just like I have other places. The hundreds of thousands of dollars you guys spend on all the people that come and go, what if I told you I could save you money in the long run.


  11. "Tier Two Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boise, ID
    Former Employee - Anonymous Employee in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is fabulous. Nice bonus when you meet qualifications.

    Cons

    Leadership is poor, floor support is dismal, worst job I have ever had.

    Advice to Management

    Sweep the company clean in Boise, ID start fresh....


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