WDS Reviews | Glassdoor

WDS Reviews

Updated August 29, 2017
145 reviews

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2.7
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WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
48 Ratings

145 Employee Reviews

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Pros
  • good work environment , no politics, multi cultured (in 12 reviews)

  • Transferable skills such as customer service, the skills of handling a phone call, using CRM systems (in 5 reviews)

Cons
  • Too many team leaders that did not either know or want to do anything (in 13 reviews)

  • Pay is considerably lower than almost any other call center in the valley (in 13 reviews)

More Pros and Cons

  1. "Great Team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I have had the lovely opportunity to with this team and all I can say is they have spirit! I enjoyed my time with this team and everyone is friendly, professional, and innovative. Opportunities to take initiative are embraced.

    Cons

    Xerox is the parent company now, and in many occasions there were disconnects with internal processes.


  2. "Support Team"

    StarStarStarStarStar
    Former Employee - T-Mobile Support in Kirkland, WA
    Former Employee - T-Mobile Support in Kirkland, WA
    Recommends

    I worked at WDS (More than 3 years)

    Pros

    Learned a lot, willing to train
    Helpful team

    Cons

    Mostly males working here, it can get smelly...shifts are handed out based on tenure, the longer you are there the more likely you will get the shift you want. I was here for a couple years and never got "the perfect shift".

  3. "Not good, but not bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Current Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WDS part-time (More than a year)

    Pros

    Can be flexible with schedules if you are a top performer, but they will pressure you to keep 40 hour work week.

    Cons

    This company doesn't value their employees, your direct supervisor will be over worked and won't care about any questions you have.

    Advice to Management

    Show value to employees and increase support staff.


  4. Helpful (1)

    "Call centers, the hallmark of the low paying service economy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Boise, ID
    Former Employee - Technical Support in Boise, ID
    Doesn't Recommend

    I worked at WDS full-time (More than 3 years)

    Pros

    Given this is the only call center I've worked for, I really have no basis for comparison. I suppose if you're desperate it is a job and if you apply you're almost guaranteed to be hired.

    Cons

    As I stated before, it's a call center and has all of the negative trappings of the industry. Electronic micromanagement, must constantly be on the phone, forced to be a verbal punching bag for those with nothing better to do than to call in and yell at those attempting to help them, and placating the entitled masses. From my limited experience, call centers are the sweatshops of the service economy.

    Advice to Management

    When you renegotiate contracts with your clients don't pad your bottom line on the backs of your employees. Be realistic, don't under bid contracts at the expense of the workers.


  5. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at WDS full-time

    Pros

    Great manager, comfortable working environment.

    Cons

    Long training and too many employees were being trained at once.

    Advice to Management

    I have no advice, the managers were very helpful.


  6. "Verizon tech support"

    StarStarStarStarStar
    Current Employee - Tech Support Representative in Boise, ID
    Current Employee - Tech Support Representative in Boise, ID

    I have been working at WDS full-time (More than a year)

    Pros

    Easy stuff to do
    Pool table in break room

    Cons

    Bad management.
    Bad pay
    Strict about ridicolous stuff.
    Dress code sucks you get to see holes in shirts,flip flops,hoodies that have oil on them


  7. "Managed to death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA
    Doesn't Recommend
    Negative Outlook

    I have been working at WDS full-time (More than 5 years)

    Pros

    Flexible structure that supports in-company promotion... to a point. Things started off rather well, and there are systems in place to (in theory) cover most employee needs.

    Cons

    Has gone precipitously down-hill since it was acquired by Xerox. Outsourcing HR via a hotline is a good example. Pay is locked into the low-end of job averages.

    Advice to Management

    Give employees more incentive to stay on-board; via pay and benefits. More options for advancement, and more excitement.

  8. "Build resume, get out"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WDS full-time

    Pros

    good place to get experience and experiment with different technologies and processes

    Cons

    Not a great environment. They don't compensate well, especially if you're in the Americas division. At times the Americas division just feels like a satellite office, with all relevant decisions being made across the pond.

    Advice to Management

    make greater efforts to identify and nurture talent.


  9. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Suppo
    Current Employee - Tech Suppo
    Recommends
    Positive Outlook

    Pros

    Helping customers day in and day out.

    Cons

    Over the phone not in person

    Advice to Management

    Make a tech support center where they can walk in and you can show them things.


  10. "Call center representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Boise, ID
    Former Employee - Call Center Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WDS full-time (Less than a year)

    Pros

    competitive pay. at the time i was looking for a job WDS offered a very competitive pay compared to other call centers in the area.

    Cons

    Lack of leadership interest in success of others. The leadership (with the exception of few) showed very little to no interest in helping others in becoming successful

    Advice to Management

    Focus on others more than just yourself. People want to stay with a company start with leadership. if the employees are treated unfairly they are more likely to leave that company and not think twice


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