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WDS

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WDS Reviews

Updated Apr 7, 2021

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Found 172 of over 179 reviews

2.9
43%
Recommend to a Friend
53%
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
56 Ratings
Pros
  • "Very good work environment and lifestyle(in 14 reviews)

  • "Great people and fantastic vibre(in 10 reviews)

  • Cons
  • "Too many team leaders that did not either know or want to do anything(in 13 reviews)

  • "Upper management changed the structure of the call center back and forth several times(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      WDS

      Dec 11, 2020 - Dental Assistant in Wilmington, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      wonderful service it is personal

      Cons

      not a lot of availability

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    2. 4.0
      Former Employee, more than 3 years

      CCM

      Oct 24, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work. A lot of room to grow within the company

      Cons

      Frequent changes High expectations Many different contracts

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    3. 4.0
      Former Employee, more than 3 years

      Great place to work. Dynamic, Fun

      Oct 16, 2019 - Software Engineer in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Different projects, very dynamic. Met a lot of people

      Cons

      Few teammate to ask for help

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    4. 2.0
      Current Employee, more than 3 years

      Decent money, but not worth your soul.

      Dec 3, 2019 - Technical Support in Boise, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good money for entry level, paid training.

      Cons

      Inconsistent management, mandatory overtime, management wont back you up if you actually do your job as you are trained. Holiday pay is revoked if you miss time earlier in the week.

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    5. 5.0
      Former Employee, less than 1 year

      CSR

      Aug 23, 2019 - Customer Service Representative II in Boise, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Low pay, good people, good food truck outside

      Cons

      Bad People. Upset customers, high turnover

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    6. 5.0
      Former Employee, more than 1 year

      Great Company

      Jan 18, 2019 - Senior Analyst in Redmond, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family like setting which is nice

      Cons

      No longer exists as a company

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    7. 2.0
      Current Employee

      Abandon hope, all ye who enter

      Apr 9, 2012 - Technical Lead in Kirkland, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Ample parking (now that the company has fired a hundred people over the last year) *Get a good supervisor and they will fight tooth and nail for you, but they're very restricted on what they can do in terms of pay increases *HR tries to care about the employees, but one HR person for 200 people doesn't work out so well when you work at the adult equivalent of a day care facility *Flexible schedules. *Plenty of opportunity for temporary growth (WDS has a habit of placing all their eggs in one basket, so if your contract goes bye-bye, so do you, no matter how hard you've worked for them.)

      Cons

      *Poor facilities, including one working set of restrooms for 200 people. (We're about to change buildings so we'll see how that works out.) *Poor benefits *Poor recognition *The company requires ridiculous metrics and service levels to be met, yet chooses to employ two supervisors who don't have anything to manage as opposed to hiring three agents to balance the workload *HR will act upon even the most imaginative and wild complaints *Recognition contests are rigged (Our latest fitness contest saw the most unfit, unhealthy woman who did nothing but enter the contest, but whose married to a supervisor, win an iPad)

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      1 person found this review helpful
    8. 4.0
      Former Employee, more than 1 year

      Okay Job in a Tough Labor Market

      Oct 26, 2014 - Technical Support in Boise, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Support was often available - Training was paid at full rate - Had a very supportive boss - Co-workers were pleasant - Managers were usually willing to help - Patient while agents learned the job - Unlimited overtime available with extra bonus wages - Bonus pay if metrics are high enough

      Cons

      - Terribly low paying due to there not being good jobs in the area - The bar for bonusing was moved too high so almost no one can make a fair wage - The place is very dirty and contagious conditions spread quickly - Being open 365 days a year means that you are required to work holidays - Promotions seemed not based on merit but on favoritism - Your experience is highly dependent on your supervisor, some will offer no assistance whatsoever - Minuscule raises mean that after five years you could be making only 1.50 more - Customers often have unrealistic expectations and request data that you legally cannot disclose like call records, etc. - Health insurance with high co pays and too low a wage to pay them

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    9. 3.0
      Former Employee, less than 1 year

      Call Center Experience

      Feb 6, 2014 - Agent in Wichita Falls, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly people, lot's of encouragement and straightforward rules. If you apply and have a fairly clean record, you will most likely get hired.

      Cons

      Training emphasized how to talk to customers more than how to solve their problems. Result was that you find yourself speaking to customers with little to no idea on how to resolve their issues. The goal for all employees appears to be to become a supervisor or roamer as fast as you can so you can get away from the phones.

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    10. 1.0
      Current Employee

      anonymous

      Jun 30, 2015 - Anonymous in Redmond, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Flexible schedule -People are friendly -Work space is nice -Parking and commute is good

      Cons

      -Company does not take any interest in improving or promoting existing employees. They mostly hired outside help when new positions open up. Zero development in personal KPI to grow my career with the company even though I have put lot of effort and voiced interest in doing so. -Pay is just horrible. Most positions are substantially under state minimum even though the company claims there are meeting averages. If you are lucky to get a yearly review expect little to no raise even though the contract might be making millions of dollars. How are people suppose to live if rent in the area goes up $100+ a year when my raise if any is only enough to buy a coffee at Starbucks a month. People at Amazon or other tech companies in the area are paying large salaries for the same work we do here. -I am doing three people's jobs and get paid close to what people in fast food make, when my work affects the company considerably. -Otherwise people are nice, flexible schedule, but don't expect to get anywhere in life here.

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      1 person found this review helpful
    Viewing 1 - 10 of 172 Reviews
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