WEST Reviews | Glassdoor

WEST Reviews

Updated February 14, 2017
116 reviews

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Full-time Part-time

3.0
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WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
31 Ratings

116 Employee Reviews

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Pros
  • Flexible schedule , competitive pay (in 6 reviews)

  • Just a great place to work and enjoy the day (in 4 reviews)

Cons
  • Low Pay, and at times unorganized (in 7 reviews)

  • Sold the call center business to Alorica, a sweatshop (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "I have very much enjoyed it, so far..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Technical Care Representative in Spokane, WA
    Current Employee - AT&T Technical Care Representative in Spokane, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEST full-time (Less than a year)

    Pros

    Consistent hours, fair pay, great benefits, very thorough training...I have experienced a great level of care and concern from my trainer in my one week of training at West. I feel that we have each been given endless opportunities to ask questions, brainstorm, role play and study the material that we are eventually tested on. There is a vast amount of information to learn in just 7 weeks of training, so it is important to pay attention and take notes, as well as study those notes at home each night.

    Cons

    A bit like a high school environment, which can be difficult...I have found disgusting notes on the floor and it can be hard to hear the trainer, at times, above all of the side comments and laughing. The "cool kids" in our training class are constantly making fun of the smarter, somewhat "geeky" people, and the guys mainly sit around talking about who can sleep with which girl first. So, like I said, high school...you have to choose to be above all of this and simply show up with the intention of learning as much as you can before you are put on the production floor.

    Advice to Management

    Give tests to new employees in order to place them into specific training groups according to level of skill.


  2. "Best entry level you'll find"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in El Paso, TX
    Former Employee - Customer Care Associate in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEST full-time (Less than a year)

    Pros

    The pay is decent for what you put up with.
    Work as much as you want
    premium pay hours are usually available
    my branch had potlucks and pajama days.
    supportive of moms who have to pump.

    Cons

    The maternity leave policy is nonexsistent.
    the standards you have to meet can be challenging
    frustrating to get to by bus
    no restaurants within walking distance.

    Advice to Management

    none


  3. "Great company. very friendly great benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Omaha, NE
    Former Employee - Programmer Analyst in Omaha, NE
    Recommends
    Positive Outlook

    I worked at WEST full-time (More than a year)

    Pros

    Work from home. Very understanding management.

    Cons

    Not huge in communication


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  5. "Good for what it is-- a work at home opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Shreveport, LA
    Former Employee - Customer Service Agent in Shreveport, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEST part-time

    Pros

    This is great for chump change. If you're looking for a little money every now and then, then this works! I make about $80-$100/mo for working random 30 minute intervals at a time. It doesn't even feel like work. Some people complain that they can't get enough hours. If you are dependent on a job, this is not the one for you.

    You won't get tons of hours but if you do your job and not hang up on people, you will get some hours.

    I love that I can literally sprinkle little shifts over the course of the day and the 30mins go by REALLY fast, depending on which calls are routed to you, they're usually no more than 3 calls in that shift! This was great when I was a stay at home mom. If you're are and you don't have small kids or they are at school, you can do this just to keep some pocket money. There's no commitment and you can do as few as you want.

    Some advice if you're new. You are going to be nervous, you just are. But try to calm your nerves. It's a pretty laid back job and if you just remind yourself that you're just reading a script and nobody's waiting for you to slip up, you'll be ok. If you are anxious for hours prior to your shift, then it will not be worth it bc you will be stressing out, so just try to remember that you're at home and you're just talking on the phone. That's it.

    I love when I'm out at a restaurant (or buying something online) and I don't want to give them my real CC, so I remember that I have some money on my backup money debit card from West! It's the best!

    Take it for what it is, a great way to turn your downtime into cash. It's not going to pay your bills but for so little effort, it's pocket money that you wouldn't have gotten for sitting at home in your PJs reading to people and typing in their info.

    Cons

    -The callers can be rude but they're no ruder than the average cashier at the checkout counter.

    -Some people complain about not enough hours but they should know going in that there are SOOOO many workers. There are actual call centers and then there are the work at home people that handle the overflow and there are TONS of us. West does not discriminate, they'll let you in the door! To me this is not really a con because I can't be tied down to a 40 hour work week and thankfully have other avenues to make money but if there were some shifts available that I could work, I would!

    Advice to Management

    Make it easy for us to become a Pal. I would love to be one from home! Other than that sometimes the system crashes for no reason but it's not often.


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaumont, TX
    Former Employee - Customer Service Representative in Beaumont, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Was able to experience something new and assist customers

    Cons

    Number of hours stayed sitting for long period of time


  7. "Customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Beaumont, TX
    Current Employee - Customer Service Agent in Beaumont, TX
    Recommends
    Positive Outlook

    I have been working at WEST full-time (More than a year)

    Pros

    Good job and benefits enjoy working there flexible hours get bonuses for schedule adherence and productivity

    Cons

    only 9 dollars an hour

    Advice to Management

    pay more attention go the agents needs we work very had


  8. "Director of Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Training in Omaha, NE
    Former Employee - Director of Training in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEST full-time

    Pros

    Great leaders with a good culture

    Cons

    Low compensation and few benefits


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    I worked at WEST full-time

    Pros

    Great benefits, good advancement, great people

    Cons

    Starting wage can be low and late shifts can be required initially

    Advice to Management

    Always remeber where you came from and the reps are the reason you have your jobs.


  10. "Reports Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Report Analyst in Atlanta, GA
    Current Employee - Report Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEST full-time (More than 10 years)

    Pros

    Opportunities internally for training and learning.
    Team spirit.
    Ability to work remotely.
    I like my boss. He understands that bully tactics do not motivate. Is willing to help if I am stuck. Encourages learning.
    401.
    Stock option.

    Cons

    Although West is located in the USA, you will never feel job security if you work from the USA. You never know when West will replace you with a body in a tiny cubicle in India.

    Advice to Management

    I love my job and working for West. I would cry if I had to work elsewhere. Show you actually value your USA employees and that they are not just part of the bottom line.


  11. "Wonderful Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Operator in Kingston, ON (Canada)
    Current Employee - Event Operator in Kingston, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEST full-time (Less than a year)

    Pros

    there is constant change which is wonderful, benefits, family atmosphere,

    Cons

    none at this time :)

    Advice to Management

    keep up the good work



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