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WEX Reviews

27 reviews

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Melissa Smith
7 Ratings

27 Employee Reviews

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Pros
Cons
  • Hard to get hired from temping outside of customer service (in 5 reviews)

  • dismal call center vibe sometimes (in 4 reviews)

More Pros and Cons

  1. Helpful (7)

    "Churn and burn..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Portland, ME
    Former Employee - Anonymous Employee in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    Ok work life balance. Growth, but many challenges...

    Cons

    WEX has simply become a holding company with different verticals. Whether it can integrate and wring cost from its acquisitions to boost bottom line growth is an open question. Not sure why it is trading at 56 P/E ratio, except that its revenues are seen as stable. In the meantime, dealing with its brand/culture issue in a productive way has also yet to be answered. While WEX markets itself as a cool, hip, Maine-based, company true to its humble roots, segments of management seems to view employees as labor, rather than as talent. This attitude is unfortunate, and casts a pall over the organization. Traditionally, companies might look to HR on the evolving culture question, and to effectively deal with perceptions of management’s professional and personal acquisitiveness. Not here. Corporate HR leadership is as old school as it gets with an added feature: lots of quirky personalities with high self-regard! This doesn’t do the company any favors as it struggles with growth, and realizing its image of itself.

    Advice to Management

    Growth is great, however, think stewardship, including employees. Focus on crafting a more coherent, authentic culture. Clean house in Corporate HR leadership.


  2. Helpful (5)

    "Where good developers go to die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits are excellent: health insurance plans with a lot of options, (including a low deductible PPO), 6% 401K match after 1 year of service (with no vesting schedule), 23 days of PTO, and 10 paid holidays. From what I've heard, they're now offering paid parental leave for new moms and dads. Pay was pretty good.

    Cons

    I can only speak for the Omaha office, which was formerly named Benaissance. If you are an experienced software developer, you will probably hate working here. They have 2 major products (ExchangePoint and CobraPoint) in addition to a couple internal products. The codebase for all of them is a monolithic hodgepodge of copy/paste code and terrible practices that has evolved (horribly) over the years to became an absolute monstrosity.

    It was normal for a new developer to spend 2-4 weeks setting up their machine before they could even start working on anything. This process could have been easily automated or streamlined, and new employees (with outside perspective) would always point this out, only to get shot down my upper management and more "senior" employees. The common refrain was that "developers need to know how all the servers are set up in case they ever have to build one", even though developers no longer had access to most of the production servers anyway.

    When you finally get your machine set up, you will get relegated to the maintenance team, regardless of how experienced you are. You will be assigned bugs with vague descriptions and no details of the work that needs to be completed. You will probably spend 2-3 days just trying to track down the correct person to explain what needs to be fixed, and then you will spend another few days trying to track down any technical person (architect, team lead, manager, etc.) that has experience with that part of the system. After a week, you might be lucky enough to start coding. When QA gets backlogged, developers will be tasked with doing manual QA. It was common for QA to complain that developers were doing their work too quickly...like that was a bad thing! I have never seen a shop that operates like this. They also claim that they are an "agile" shop", but they just combhined worst parts of waterfall and agile into the most soul-crushing process I've ever seen.

    Then there's the on-call rotation...for 2 weeks at a team, you will be tasked with being a glorified helpdesk grunt. You and another person will be solely responsible for managing the queue with whatever crap level 1 and level 2 punt your way. There is extreme pressure to keep the queue low, so the on-call people usually just create new bugs with vague descriptions and punt them over to the maintenance team (creating the problems I described earlier).

    Advice to Management

    Listen to outside perspectives. There are a few brilliant people serving as team leads and architects, but many of the others are there because of their domain knowledge and not because of their coding prowess. This is a big reason why the codebase is such a mess and why you're married to the people who built it. You guys need fresh perspective if you want to survive, and you showed me that you're not really willing to listen to it.


  3. Helpful (1)

    "Support Specialist"

    Star Star Star Star Star
    Former Employee - MasterCard Customer Service Representative II in Stacyville, ME
    Former Employee - MasterCard Customer Service Representative II in Stacyville, ME

    I worked at WEX full-time (More than 10 years)

    Pros

    Great pay, with excellent benefits and bonuses. The people are friendly and the atmosphere is fun. This company is also very active in the community including fundraising and charity work.

    Cons

    Favoritism and power trips happen often. Easy to get lost in the crowd and not be recognized for true efforts. Can be hard to get a promotion and they will downsize and throw more work at you if you are lucky to still be there.


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  5. Helpful (6)

    "Leadership Program is a Joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Portland, ME
    Current Employee - Anonymous Employee in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WEX full-time (More than 5 years)

    Pros

    Company has invested in a leadership program and putting everyone thought it. Unfortunately, its cookie cutter and run by someone who is not a leader and has zero experience in leadership development.

    Cons

    Let's have a program that reflects who we are and what we do. This is cookie cutter and a rip off of what I had at my two last companies! I'm not surprised, the person running this is nice, but dumb. You really expect a twenty something who has never been a leader can develop them? Afraid not guys.

    Advice to Management

    Put the time in and create something organic and reflects who we are and the training we need. If you can't, don't. This is another example of how HR lacks any relevance to WEX.


  6. Helpful (4)

    "Good on top, Great on bottom, really soft in the middle."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Professional in South Portland, ME
    Former Employee - Marketing Professional in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WEX full-time (More than a year)

    Pros

    Excellent work-life balance. Parking lots are empty at 5:20 every day. Many pleasant people.

    Cons

    Middle management is a swamp of conflicting agendas, contrary plans, and a disturbing trait of not sharing vision. Living proof of the concept of people being "promoted to their level of incompetence". Not great pay, poor rewards structure that is heavily skewered to sales "man-child" network.

    Advice to Management

    Take a good hard look at the middle, if you can see that far down.


  7. Helpful (12)

    "Should Be Called "Meh-X""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at WEX (More than 8 years)

    Pros

    The company is not located in Afghanistan

    Free on-Earth parking

    Complimentary air

    I met someone nice there in 1998

    Cons

    Eroding benefits package and increasing insurance premiums

    Clueless, capricious, cliquey management treats the company like a piggy bank for dinners, trips, etc

    Absolutely no chance of promotions - ever

    Zero morale

    High turnover

    Business plan relies too heavily on growth through acquisition. Eventually, there won't be any more companies left to acquire and contraction will be inevitable

    Scattershot and disorganized integration plan for billion dollar acquisitions

    Recent IT outsourcing has not been successful. It reeks of poor planning and placing value on "scale" rather than employee satisfaction.

    Advice to Management

    Keep beating the street and fattening your stock portfolios. That's all you care about, anyway.


  8. Helpful (7)

    "and then there were....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in South Portland, ME
    Former Employee - Customer Service Representative in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great co workers in customer service..

    Cons

    Depatrmental recognition has gone away.. Solely about numbers and $$$$ now. pressure to achieve total resolution within irrational guidelines

    Advice to Management

    Pay attention to the CSR's..Unless you have spent 8 hours on the phone, within the past 6 months with WEX customers... you are out of touch... you have NO IDEA WHAT THE REPS GO THROUGH.


  9. Helpful (5)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Chicago, IL
    Current Employee - Regional Sales Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WEX (More than 5 years)

    Pros

    Some nice people but not many

    Cons

    Pay, benefits ,culture, size , opportunity


  10. Helpful (7)

    "Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Portland, ME
    Former Employee - Contractor in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The hourly wage. Working with some of the most talented engineers and cool people around.

    Cons

    Avoid working for this company especially if you are a contractor. They will entice with a very high hourly wage and make a bunch of promises about hiring you permanently. It's a bunch of B.S. they are buying time till they could figure out how to off-shore your job. Customer service is next.

    Advice to Management

    Don't lie and mislead people. Hire people in MAINE! They are some of the hardest working people in the entire world!


  11. Helpful (4)

    "WEX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in South Portland, ME
    Current Employee - Strategic Account Manager in South Portland, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WEX full-time (More than 3 years)

    Pros

    PTO, 401k match, Great co workers. There is some opportunity for advancement but politics play a key role

    Cons

    Everything else. Terrible management. Imbalanced work loads. People have worked here for too long and need to be weeded out.

    Advice to Management

    Stop hiring people who are incompetent. Improve work/life balance.


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