WEX Reviews | Glassdoor

WEX Reviews

Updated November 15, 2017
39 reviews

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4.0
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Melissa Smith
17 Ratings

39 Employee Reviews

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Pros
Cons
  • Nature of Work: working customer service in a call center is a high burnout high stress job (in 5 reviews)

  • dismal call center vibe sometimes (in 4 reviews)

More Pros and Cons

  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEX as an intern

    Pros

    Great leadership and mentoring of the internship program. Learned a lot of new skills and worked with great people.

    Cons

    No offer after believing one would be delivered.


  2. "Great for a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at WEX as a contractor (Less than a year)

    Pros

    -Great work life balance
    -Friendly people all around

    Cons

    -Don't have any thing negative to say

  3. Helpful (1)

    "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEX full-time

    Pros

    Fun co-workers, true work life balance

    Cons

    Low pay, constant change in management, limited ability to move up


  4. "Great Company, Great People."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Nashville, TN
    Former Employee - Regional Sales Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    People, perks, benefits and company car

    Cons

    Low base salary short commission payments


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Approves of CEO

    I worked at WEX full-time (More than 10 years)

    Pros

    Excellent benefits, health program, transfer to offices all around the world.

    Cons

    Management has way too many levels with so many offices. Dont know where or how to get an answer.

    Advice to Management

    Better communication. Even with so many offices need to have a better understanding to communicate.


  6. "WEX Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Credit Manager in Midvale, UT
    Current Employee - Senior Corporate Credit Manager in Midvale, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 8 years)

    Pros

    Great tenured team. Smart local leadership. Work life balance and flexibility great. Location is great and career development and PTO are top notch

    Cons

    The ability to move up in the organization locally is limited. With a very tenured team not many openings so there is limited upward mobility.

    Advice to Management

    Internal job creation and promotion and salary market adjustments.


  7. "Growing and dynamic organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Portland, ME
    Current Employee - Director in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 10 years)

    Pros

    WEX's growth allows for personal career growth if you want it. The culture is very inclusive and transparent. The casual and flexible work environment is invaluable for work/life balance. Overall, a great place to work!

    Cons

    - Put more into onsite benefits - snacks, good coffee
    - Dedicate time for each employee for innovation
    - Reduce the eligibility time for the 401k

    Advice to Management

    Run the business units individually. The "Shared Service" model diminishes innovation and depth of knowledge. Resist reverting to a traditional IT support model.

  8. "WEX review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Purchasing Clerk in South Portland, ME
    Current Contractor - Purchasing Clerk in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX as a contractor (Less than a year)

    Pros

    Great growth opportunities and calm apmosphere

    Cons

    South Portland location is a bit far from downtown Portland


  9. Helpful (1)

    "Benefits Service Sepcialist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist in Fargo, ND
    Former Employee - Benefits Specialist in Fargo, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WEX full-time (More than a year)

    Pros

    Brand new Building With all the bells and whistles, Solid benefits PTO specifically, Semi-flexible Schedule, Some supervisors, fun friendly co-workers, Training Program. Turnover is high so seniority is earned quickly. Performance based bonuses

    Cons

    Nature of Work: working customer service in a call center is a high burnout high stress job. Supervisors are hit or miss I was lucky mine was great, Pay is good to start but after about 6 months you are given more work load/responsibilities without pay raise.

    Advice to Management

    Give pay raises when employees are given more responsibilities, work hard to retain employees and attempt to improve turnover


  10. "7 challenging and rewarding years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in North Yarmouth, ME
    Current Employee - Director in North Yarmouth, ME
    Recommends
    Approves of CEO

    I have been working at WEX full-time (More than 5 years)

    Pros

    WEX is a great company to work for. The people are smart, experienced and diverse. The global expansion and product portfolio makes every day challenging and fun. Our customers are from some of the most successful companies in the world. What a great recipe for success.

    Cons

    A growing business means lots of change and aggressive timelines. There is always more work than can be accomplished and the days are unusually long due to global partnerships. While challenging, it is a good problem to have.

    Advice to Management

    Protect and reward the people who make it all happen


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