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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Low pay for working in an M&S cafe owned by WH Smith (£7.66/hour)." (in 230 reviews)
- "Bad management and bad working Co ditions" (in 157 reviews)
- "The manager was rude and hypocritical" (in 68 reviews)
- "Minimum wage and early mornings" (in 60 reviews)
- "Long shifts Understaffed Non existant training No way up underapreciated for the amount of work done." (in 51 reviews)
Ratings by Demographics
This rating reflects the overall rating of WHSmith and is not affected by filters.
- 5.0Dec 3, 2023Graduate TraineeCurrent Employee
Good culture, lovely people and great benefits.
Locations of head offices can be inconvenient to travel to.WHSmith Response2d
Hi there, Thank you for leaving your review. We love to hear from our current staff especially our graduates! We have built and continue to build great culture in our workplace and we are proud to support all our colleagues on their career journey with us! We appreciate that as a global company we have many locations and a number of support centres so as part of our benefits we do offer flexible working where we can to ensure that travel does not play too much of a burden on people's lives. We will take your feedback and pass on to the teams! Thank you again for taking the time to leave your feedback. The WHSmith Team
- 5.0Nov 20, 2023Designated ProfessionalCurrent Employee, less than 1 year
Culture, Well-being, Inclusion, Direction of buisness.
You need a growth mindset to be as fast growing business - so people with this come onboard!WHSmith Response2w
Hi there, Thank you for taking the time to leave your 5 star review. We love hearing from current staff! It's great to hear about your recent experience with us. Our global business is growing and we are lucky to have teams which are constantly contributing their ideas and skills. It's an exciting time for us and hopefully your feedback will encourage other candidates to come and join us and experience what you have. The WHSmith Team
- 5.0Nov 13, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsSwindon, Wiltshire, South West England, England
Flexible, good training, progressive, ambitous, international growth with opportunities for those seeking new challenges.
Systems a bit slow and Swindon office a bit dowdy still, although some improvements made.WHSmith Response4w
Hi there, Thank you for taking the time to leave your valuable feedback. Great to hear about your experience so far! We are an expanding global business with endless opportunities for career progression for new candidates and current staff. Not many people are aware of all of our business areas and brands which provide many different types of roles in retail. We have a number of support centres and we look to make improvements on a regular basis where we can to ensure our teams are comfortable. The systems have been a priority this year as well as our regular review of pay and benefits as you mentioned. This year we introduced our partnership with the Retail Trust and it has been welcomed by our teams. Thanks again for your review. The WHSmith Team.
- 5.0Nov 10, 2023Team LeaderCurrent Employee, less than 1 yearHeathrow, England
Maintain Good Fluidity to run business more smoothly
You can forget about promotionsWHSmith Response4w
Hi there, Thank you for leaving your 5 star review! We love hearing from our current staff so that we can continuously improve. Our travel arm of the business is fast paced and our teams work well together to ensure the smooth running of all our stores and formats. As a company we have a number of business areas and brands which means that we have many roles available for candidates to apply for including our current staff. Please do keep an eye out on our careers website for your next step in your career journey with us! The WHSmith Team
- 5.0Nov 9, 2023Service Delivery ManagerFormer EmployeeLondon, England
Great people and working environment
Pay is low compared to elsewhereWHSmith Response4w
Hi there, Thank you for taking the time to leave your comments! Great to hear you had such a positive experience working with us. In answer to note about pay, we do review benefits and pay on a regular basis to ensure we remain competitive and ensure that we improve upon our offering whenever we can. Thank you again for leaving your review. The WHSmith Team
- 5.0Nov 8, 2023Customer Service RepresentativeCurrent EmployeeManchester, England
Great workplace great culture great time great people
under staffed wrong contract can be boring nothing else nothing elseWHSmith Response4w
Hi there, Thank you for leaving your 5 star review! We love hearing from our current staff and it's great to read that you love the culture and workplace. Retail has it's highs and lows but don't let that hold you back from experiencing all ends of our business. If you are looking for your next step into a new role please do look at our vacancies. We will pass on your less positive comments to the team for review. The WHSmith Team
- 5.0Nov 2, 2023Shop AssistantCurrent EmployeeManchester, England
Good shop culture shrimp beans
None shop of the we're whoWHSmith Response2mo
Hi there, Thank you for leaving your 5 star review. We are glad to hear that you find the culture in the workplace good. The WHSmith Team
- 5.0Oct 23, 2023Sales AssociateFormer Employee, more than 1 yearGillingham, England
Got along fine with both the store manager and area manager Great people Somehow cosy
The store I worked in closed :( News scansWHSmith Response2mo
Hi there, Thank you for your 5 star review. It's great to hear you enjoyed working within our teams. Please do look on our new careers website for new roles if you wish to return, we have many opportunities across all our business areas for career development. The WHSmith Team
- 5.0Oct 23, 2023ManagerFormer Employee, more than 1 yearLondon, England
Look back on such great experience gained from working at a high pace company
Can be stretching; hard workWHSmith Response2mo
Hi there, thank you for taking the time to leave your valuable review. We love to hear from former staff so that we can continue to improve. Great hearing about your experience working for us! Retail has it's high and lows and can be fast paced which some people love, what we can say is that everyday is different! If you ever consider returning we have many roles over our business areas that you could consider in then future, keep an eye on our careers website. The WHSmith Team
WHSmith Reviews FAQs
WHSmith has an overall rating of 3.3 out of 5, based on over 1,971 reviews left anonymously by employees. 49% of employees would recommend working at WHSmith to a friend and 42% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
49% of WHSmith employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated WHSmith 3.3 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.