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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Low pay for working in an M&S cafe owned by WH Smith (£7.66/hour)." (in 217 reviews)
- "Bad management and bad working Co ditions" (in 155 reviews)
- "Manager was condescending and rude." (in 70 reviews)
- "Minimum wage and a lot of understaffing; so people are often expected to work alone for long periods of time." (in 59 reviews)
- "Long shifts Understaffed Non existant training No way up underapreciated for the amount of work done." (in 49 reviews)
Ratings by Demographics
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Found 406 of over 2K reviews
Updated Sep 25, 2023
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Reviews about "low pay"Return to all Reviews
- 4.0Feb 1, 2017Sales AssistantCurrent Employee, less than 1 yearStamford, England
Non-intensive or boring work, easy to understand the basic skills needed to work here, and once you've worked out how to get around the till you will have no problem.
Unfortunately the pay is lower than competing stores (especially for u18's such as myself). Employees generally start around Christmas as this is when there is the most demand, yet new employees cannot do returns, which is annoying since Xmas is the time when they are most common.
- 4.0May 15, 2014Sales AssistantCurrent Employee, more than 5 yearsBristol, England
Everyone is very friendly, and its relatively easy to work your way up within the company. As well as managers being very helpful and supportive when it comes to studying. And there are flexible hours around all times of the year.
Getting time off is kind of difficult especially around the busy periods e.g. christmas, summer holidays. Pay is not fantastic and there arent many privileges to being a member of staff.