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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Low pay for working in an M&S cafe owned by WH Smith (£7.66/hour)." (in 223 reviews)
- "Bad management and bad working Co ditions" (in 159 reviews)
- "Manager was condescending and rude." (in 71 reviews)
- "Minimum wage and a lot of understaffing; so people are often expected to work alone for long periods of time." (in 61 reviews)
- "Long shifts Understaffed Non existant training No way up underapreciated for the amount of work done." (in 51 reviews)
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Reviews about "staff discount"Return to all Reviews
- 4.0May 9, 2014SupervisorFormer Employee, more than 3 yearsOxford, England
Great work-life balance and very flexible with shift patterns - often regular work schedules that fit around employees' needs. Great training, and great people to work with. Great products to work with and staff have all the resources needed to do a good job in their role.
Due to the hierarchy and coporate structure, upwards feedback was near impossible. Management were used as implementors rather than creators. And some of the marketing and promotions that were sent down from H/O often made the store look more like a jumble sale. WHSmith also seem very slow on the uptake of new technology to forward their range and stores often seem stuck in a time warp. Staff discount also dropped in value over my working time at WHSmith and their required standards of customer service seemed minimumal.1
- 4.0Dec 21, 2016Sales AssistantFormer EmployeeLondon, England
Working here helped me develop a range of skills and also built my confidence. I was able to work on my own initiative and make decisions. There was also plenty of overtime available.
The wage was relatively low compared to other retailers and staff discount was not very good either. The nature of the role was very repetitive so things did get a bit boring after a while and it became really unchallenging. However, it was really good as a first job as I was able to develop so many skills. There was not much scope for progression. They would rather recruit new staff to fill supervisory positions than look within their existing work force.