WNS Reviews | Glassdoor

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WNS Reviews

Updated Dec 7, 2019

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3.4
65%
Recommend to a Friend
84%
Approve of CEO
WNS CEO Keshav Murugesh
Keshav Murugesh
963 Ratings
Pros
Cons
  • "low salary package in this organisation(in 59 reviews)

  • "The notice period of 3 months and bond for 2 years(in 47 reviews)

More Pros and Cons
  1. "Great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Vice President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WNS full-time for more than 8 years

    Pros

    Growing company with focus on employee development and growth

    Cons

    Some processes too bureaucratic in the company

    WNS2019-10-23
  2. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate-Analytics 

    I worked at WNS full-time

    Pros

    1. Good environment 2. Flexible to work

    Cons

    Very Less pay No entertainment at all

    WNS2019-08-27
  3. "WNS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Finance Analyst 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WNS full-time

    Pros

    Nice People, work Life balance, flexible hours, good salary.

    Cons

    Poor opportunity for self development

    WNS2019-05-09
  4. "Trash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Credit Analyst in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WNS full-time for more than a year

    Pros

    Learning about the credit system.

    Cons

    Unorganized and unprofessional. Management acts like children and are more of a distraction on a day to day basis than any help. Agents are lied to about responsibilities during interview process. They are cross trained on numerous lines of business without compensation. By the time I left I could be taking calls from over 5 different companies back to back. For example one from Chase, one from Bank of America, one... from American Express, one from Capitol One, then one from Citi bank. Cant make this up. Agents were expected to be skilled in every line of business. The pay is trash and isn't equivalent to the workload. Turnover rate is outrageous, people quit weekly. Most recently people who have been working there for quite a while are even getting fed up and leaving. PTO is accrued but the system used to request time off is not efficient. For example if you're planning to take a week off for a family vacation, its possible that your are only approved for 3/5 days. You can still miss the other two but it wont be unexcused. Which is fine except you get penalized on attendance for taking "unapproved time". Long story short they make you jump through loop holes just to receive normal work benefits. This job is ideal for young individuals who have little to no bills or any other responsibility, would like to learn about the credit system, and gain ENTRY level customer service experience.

    Show More

    Advice to Management

    Step down so more qualified individuals can take the position.

    WNS2019-04-12
  5. "qa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WNS full-time

    Pros

    There really are no pros except job security because no one is insane enough to do your workload for such little pay

    Cons

    The pay, treatment by management, unrealistic work load, poor pay, no time off

    WNS2018-12-20
  6. Helpful (10)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WNS full-time for more than a year

    Pros

    Paycheck if it's correct.

    Cons

    This pace has bad terrible managers who start drama. The Call center manager is actually sleeping around with the Quality Assurance Team. Disorganized. A call center,. where the management is allow to walk around and eat Turkey wings all day long , and avoids taking supervisor call because she does not want to. The call center will be bound to loose more contracts because of poor management. HR is just awful, she... cant even explain the health insurance plans to the employees. This place is just beyond digusting. They seem to have warm bodies syndrome. They simply cannot even keep workers because they mistreat them. You only get thirty minutes for break, and they expect you to work 8, 9, 10 hours on the phone. This place is always running short on customer support because of dishonest managers they have. They have this male manager who is actually on drugs. On a good sober day he may work, but on the days that hes high up , his eyes are blood shot red, and he wont do a bloody thing. The Quality Control Team is just awful. Quality Assurance cannot even coach new employees on how to handle calls because they never do any work, but just in the corner, and order lunch and do nothing but gossip, belittle and berate other employees who are working. This place has a race problem. There's no diversity within hiring people at all. if they beg you to work overtime , those paychecks are never correct at all.

    Show More

    Advice to Management

    Actively conduct drug tests especially on supervisors. Hire a Private investigate to follow the Call Center Manager around so that the company can have exposure to his inappropriate office romance with the Quality Assurance Manager. Higher managers who act professional instead, managers who just there not working at all, all they want is a paycheck, and some of those same managers will not take any supervisor calls... and they will lie on good hard working people that are actually doing their job correctly. You can never trust management with personal issues because they will simply repeat your issues and tell the whole entire call center. Do not apply to WNS (PERIOD) because you're just wasting time. No job security, no structure, just dirty managers who operate with lying on people. Hire a whole new management team at WNS 1401 Shop Road Columbia, SC ............

    Show More
    WNS2018-09-12
  7. "Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WNS part-time

    Pros

    Great part time work and great people

    Cons

    Stressful environment due to work load

    WNS2018-07-11
  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WNS full-time

    Pros

    Benefits, Some Training, Trainer is a delight, but overwhelmed

    Cons

    Lack of Policies, Double standards, not meeting promises

    Advice to Management

    Do not allow purses or cell phones on floor, no blankets, strict dress attire, professional demeanor, stop harassment, do not write up an employee without consulting their side of the story, Put a stop to Manager favoritism, prejudice, and do not let your employees or management let any one make their own rules. The company states they byed by a circle of values. Hold everyone accountable. Even management. You can... hire all the people you want. They will learn by what they see not by what they are told. Don't fire the person who has advised you the most on what is happening on your floor. Your agents sound miserable on the phones, some their words can not be understood, others sound like their sleeping. Bilingual mean fully bilingual. Stop the bullying the harassment, take a look at your productivity and incentives. Forcing people out of lunches and breaks to get them on the phones. You are not meeting the customer needs.

    Show More
    WNS2018-07-28
  9. Helpful (2)

    "Get ready information overload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Travel Consultant in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WNS for more than 3 years

    Pros

    Health dental vision insurance, 21 days pto 3 fho per year, 3 hotel stays at 5 star resorts per year, monthly bonus based on performance, $1000.00 quarterly bonus just for showing up for work, 401k and even pet insurance. Inbound calls and hourly pay no commission worries here.

    Cons

    There is a lot to learn, however you receive 12 weeks of training to prepare you. Also if you can't handle a client yelling at you once in blue moon this job is not for you.

    Advice to Management

    Keep up the great work

    WNS2018-05-26
  10. Helpful (2)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WNS full-time for more than 3 years

    Pros

    There is nothing good to say!

    Cons

    HR and upper management are very rude. Do not speak to employees whose skin is darker than theirs. Does not pay people their worth. There is no promotion for you in this company if you are not of European or Indian decent.

    Advice to Management

    You all need to take a coarse on humanity!

    WNS2018-05-07
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