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WOW! Internet Cable and Phone Reviews
606 reviews
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Full-timePart-timeApprove of CEO
Teresa Elder
25 Ratings
Pros
"Commitment to work/life balance" (in 15 reviews)
"WOW offers Great Benefits and they treat the employees like family" (in 30 reviews)
Cons
"401K match could be a little better" (in 20 reviews)
"Seems more like a benefit for upper management rather than the normal workers" (in 18 reviews)
- Featured Review
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"Happy Employee!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at WOW! Internet Cable and Phone full-time (More than a year)
Pros
The company is wonderful, benefits are great. Leadership is truly open to feedback and is transparent about company goals. Everything that was promised to me during my interview and onboarding process was delivered. The culture here is phenomenal. WOW! cares not only about their external customers but internal customers (employees) as well! Love this company.!!!!
Cons
No Cons as of yet
Advice to Management
Keep up the great work!!!!!!
WOW! Internet Cable and Phone 2018-10-14 13:34 PDT Helpful (2)
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"Outstanding company to work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at WOW! Internet Cable and Phone full-time
Pros
Strong culture founded on people serving people, inside and outside of the company
Cons
No specific cons; just need to continue focusing on projects and processes that drive the biggest improvement
WOW! Internet Cable and Phone 2018-06-04 10:52 PDT![WOW! Internet Cable and Phone Logo]()
"It was fun."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI worked at WOW! Internet Cable and Phone full-time
Pros
Employees were nice. Management was supportive. Lots of room for growth
Cons
pay and the hours were bad
WOW! Internet Cable and Phone 2018-11-09 22:53 PST![WOW! Internet Cable and Phone Logo]()
"Residential Sales Consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at WOW! Internet Cable and Phone full-time (More than 8 years)
Pros
Amazing work flexibility, awesome benefits, great commission plan so far.
Cons
Horrible Salary, management is never transparent and upper management corporate is constantly wanting to change our pay for less.
Advice to Management
Be transparent. Also when you walk into the sales department and state that "we are your backbone, and that you need us." Do not in the same breath take things away that make our job harder to do.
WOW! Internet Cable and Phone 2018-11-05 14:28 PST![WOW! Internet Cable and Phone Logo]()
"Unappreciative and Cheap"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI have been working at WOW! Internet Cable and Phone full-time
Pros
You will never get fired, not from my department at least (I/T).
Cons
Cheap, cheap, cheap. They don't pay enough, they don't have christmas parties, bonuses are minimal IF at all. The entire company we believe is being sold and they just haven't told us yet.
Also, lots of affairs going on between upper management and direct reports. Everyone knows and everyone is quiet. This happens often in Naperville offices both Frontenac and Bond st.
Please pay attention to where the good reviews are coming from. All the reviews of people saying they love to work here are coming from the corporate office in Colorado. No one is happy anywhere else (especially if you've been here a long time) , the environment sucks. Don't let the 3 stars they are getting on here fool you.Advice to Management
It doesn't take much to find a way to appreciate your employees.
WOW! Internet Cable and Phone 2018-11-01 23:03 PDT![WOW! Internet Cable and Phone Logo]()
"Overall great, depending on what team you are on"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at WOW! Internet Cable and Phone full-time (More than 5 years)
Pros
Excellent managers (in Engineering), flexible schedule, work from home, access to lots of training material and labs
Cons
Communication from up top is scarce, aside from the company announcements. As of right now.. they are mass hiring chiefs and no indians..
Advice to Management
Share the strategy and vision, and let us workers know if there will be more headcount, or just more work to do from all these new directors and managers.
WOW! Internet Cable and Phone 2018-10-12 17:17 PDT![WOW! Internet Cable and Phone Logo]()
"Collections Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at WOW! Internet Cable and Phone full-time (More than a year)
Pros
Incentives bonus small teams and day off during the week
Cons
Errors, not enough breaks, a small team so absence makes it difficult, work on Saturdays.
Advice to Management
None
WOW! Internet Cable and Phone 2018-10-08 16:24 PDTHelpful (2)
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"Inconsistent Management"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at WOW! Internet Cable and Phone full-time (More than 8 years)
Pros
Good local employees but not recognized
Cons
Toxic environment! Senior leadership not good leaders.
Advice to Management
Clean house
WOW! Internet Cable and Phone 2018-10-19 20:33 PDT![WOW! Internet Cable and Phone Logo]()
"I love the people who work here and embrace the company's core values."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at WOW! Internet Cable and Phone full-time (More than a year)
Pros
The attitude of the people is like a breath of fresh air -- especially compared to other contact centers.
Cons
Work life balance is a serious challenge. If you are in sales and take your earned vacation, you make basically minimum wage during the time off. Who can pay their bills when they take a vacation?
Advice to Management
Understand what you are doing to your front line sales people when they take the time off you encourage them to take -- you put them in a position when they can't pay their basic bills.
WOW! Internet Cable and Phone 2018-09-15 19:36 PDT![WOW! Internet Cable and Phone Logo]()
"Cable company that cares"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at WOW! Internet Cable and Phone full-time (More than 3 years)
Pros
Having worked for other cable companies it is refreshing to work for WOW. Not only do they care about their customers, and they do, they care about their employees.
Cons
401k needs to be improved. Compensation plans need to be reviewed.
Advice to Management
Need to find a way to compete in the marketplace. Look for more opportunities to expand footprint.
WOW! Internet Cable and Phone 2018-09-14 19:43 PDT
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WOW! Internet Cable and Phone Response
Oct 16, 2018 – Talent Acquisition Team
We are so glad that you are having an awesome experience at WOW!. We agree, our culture is what makes us. Without employees like you, we wouldn't be the company we are!