WOW! Internet Cable and Phone Reviews

Updated May 11, 2021

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3.7
66%
Recommend to a Friend
71%
Approve of CEO
WOW! Internet Cable and Phone CEO Teresa Elder
Teresa Elder
124 Ratings
Pros
  • "Great benefits and chance for advancement(in 39 reviews)

  • "Always ways to make extra money by selling new services & upgrades/Good benefits & vacation time(in 30 reviews)

  • Cons
  • "Upper management Is unbelievable here(in 24 reviews)

  • "401k match could be a lot better(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of WOW! Internet Cable and Phone and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Positive Momentum

      Apr 7, 2021 - Senior Project Manager in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are a lot of great things going on at WOW! now and it is exciting to be a part of it. Teams across the business are very supportive and we're all driving towards the same goals.

      Cons

      Work/life balance can be a struggle during busy times but leadership is supportive.

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    2. 5.0
      Current Employee

      nice company

      Feb 28, 2021 - Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fun place to work with great people

      Cons

      business side of the company needs more marketing

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    3. 1.0
      Former Employee, more than 3 years

      Everythings Broken

      Apr 14, 2021 - Business Operations Support Tech 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ability to transition into engineering role since this group has hands in variety of technology: HVoIP, fiber optics, coax, dark fiber, PRI. They'll hire anyone...which...this could be a con depending on who looks at this. If you want to learn and have an opportunity to dive into different technologies, you'd think that's great. It's not so good if you bite off more than you can chew because opportunites seem to be a revolving door and everybody else already on the team has to deal with that.

      Cons

      Internal support tools are constantly breaking. Customers are tired of outages caused by poor internal planning. I feel bad for most customers. Toxic work culture. When collaborating or engaging different engineering teams, there is a lack of accountability and cohesion. Hyper-focused on metrics over the customer experience. The pay is subpar when comparing identical roles at Frontier or Spectrum.

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      WOW! Internet Cable and Phone Response

      Talent Acquisition Coordinator

      Thank you for your feedback. We'd like to find out more about your concerns. Please email us at WOWCares@wowinc.com

    4. 5.0
      Current Employee, more than 1 year

      Network Operations

      Mar 20, 2021 - Network Operations in Warrenville, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      WOW! Has a great team within the NOC. We went from having almost no structure and barely making it each day to now where we can communicate and resolve network incidents as quickly as possible. The benefits are second to none with healthcare being almost free.

      Cons

      While there is a very steep learning curve with any new position or change in your job Management will work with you so long as you’re doing your job. If you sit there watching YouTube all day, yeah you’re going to have a problem. There are no real complaints at all I love working for WOW! In the operations departments and would say there are no real cons.

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    5. 4.0
      Current Employee, more than 8 years

      Decent place to work

      Mar 26, 2021 - Technician in Madison Heights, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good benefits, friendly co workers

      Cons

      Poor management, one day they will tell you this is how it goes, but the next day that changes and that was never how it was. The company seems to have no set direction, and there is no more room for growth into a leadership position being a tech feels like it’s become a dead end.

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      1 person found this review helpful

      WOW! Internet Cable and Phone Response

      Talent Acquisition Coordinator

      Thank you for your feedback. We'd like to find out more about your concerns. Please email us at WOWCares@wowinc.com

    6. 4.0
      Current Employee

      Good

      Apr 21, 2021 - Door to Door Sales in Pinellas Park, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is good if you work hard

      Cons

      6 days a week long hours

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    7. 3.0
      Former Employee, more than 1 year

      Wasn’t great

      May 4, 2021 - Business Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay and benefits for the most part.

      Cons

      Not enough training, unfair competition, goals are company uniform and not fit to region.

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      1 person found this review helpful

      WOW! Internet Cable and Phone Response

      Talent Acquisition Coordinator

      Thank you for your feedback. We'd like to find out more about your concerns. Please email us at WOWCares@wowinc.com

    8. 1.0
      Former Employee

      Not worth it the pain and suffering

      May 11, 2021 - NOC Tech II in Warrenville, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collect a paycheck every 2 weeks.

      Cons

      No training. Poor documentation Stressful Discriminatory practices Low pay

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    9. 2.0
      Current Employee, more than 5 years

      Not bad could be better

      May 6, 2021 - Field Service Technician in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work 4 10s available Flexible schedules Free internet

      Cons

      Hours are choatic Policy is constantly changing

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      WOW! Internet Cable and Phone Response

      Talent Acquisition Coordinator

      Thank you for your feedback. We'd like to find out more about your concerns. Please email us at WOWCares@wowinc.com

    10. 4.0
      Former Employee

      Great place to start out

      Apr 12, 2021 - Tech Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Starting pay Good Medical Benefits

      Cons

      No long term growth potential

      1 person found this review helpful
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