WOW! Internet Cable and Phone Reviews | Glassdoor

WOW! Internet Cable and Phone Reviews

Updated July 18, 2018
594 reviews

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3.9
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WOW! Internet Cable and Phone CEO Teresa Elder
Teresa Elder
17 Ratings

594 Employee Reviews

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Pros
  • "WOW offers Great Benefits and they treat the employees like family" (in 30 reviews)

  • "Commitment to work/life balance" (in 14 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Outstanding company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WOW! Internet Cable and Phone full-time

    Pros

    Strong culture founded on people serving people, inside and outside of the company

    Cons

    No specific cons; just need to continue focusing on projects and processes that drive the biggest improvement

    WOW! Internet Cable and Phone Response

    Jun 19, 2018 – Talent Acquisition Team

    Thank you for the positive review! We're so happy to hear your time with WOW! was a good experience. Can you tell us any specific stories of things you enjoyed with your coworkers? Email us at... More


  2. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work for.

    Cons

    I loved my time here.no cons

    WOW! Internet Cable and Phone Response

    Jun 1, 2018 – Talent Acquisition Team

    Thank you so much for the compliment! We're sorry to hear it sounds like your time with WOW! has come to an end, but we are grateful for the time you spent here. If you'd like to share what made your... More

  3. "Commercial Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Services Installation in Huntsville, AL
    Current Employee - Commercial Services Installation in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 3 years)

    Pros

    Hours and Pay according to level of expertise is very competitive with the rest of telecommunications industry. Steady hours and group interactions. Stand up desks are being provided which is great.

    Cons

    Interaction between departments can be very challenging at times. Direct Supervision is subpar and needs to improve. Pay rates need to be more competitive.

    Advice to Management

    Regular Town hall meetings is a must. Technician documented training is imperative to reduce high turn over rates.


  4. "WOW is fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    Great benefits and people

    Cons

    Some issues with the PMO team and directional leadership.

    Advice to Management

    When rolling products out it is important to go through a true change management strategy.

    WOW! Internet Cable and Phone Response

    Jul 10, 2018 – Talent Acquisition Team

    We appreciate you telling us where we can improve, as well as letting us know what you believe is working! Is there anything in particular you are experiencing with the PMO team you'd like to share... More


  5. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Madison Heights, MI
    Former Employee - Business Account Executive in Madison Heights, MI
    Neutral Outlook
    No opinion of CEO

    I worked at WOW! Internet Cable and Phone full-time

    Pros

    Good Product to sell. Benefits okay.

    Cons

    The management is a little scattered. Brand new plan every four weeks.

    Advice to Management

    Consistency is key

    WOW! Internet Cable and Phone Response

    Jun 19, 2018 – Talent Acquisition Team

    I'm so sorry to hear you have issues with management. When you say scattered, are you specifically talking about business plans put out by managers? If you could send us some extra insight to... More


  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    flexible underdog lots of opportunity

    Cons

    too many people covering 1 county

    WOW! Internet Cable and Phone Response

    Jun 25, 2018 – Talent Acquisition Team

    Thank you so much for your feedback! We're glad that you are enjoying being a part of WOW!. We are curious to know what you mean by "too many people are covering 1 county". Would you mind emailing us... More


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good product and reliable customer support

    Cons

    Management doesn't always make decisions in employees interest

    Advice to Management

    When making business decisions, keep your employees in mind. Massive changes to benefit customers shouldn't come at the expense of employee sanity.

    WOW! Internet Cable and Phone Response

    Jun 1, 2018 – Talent Acquisition Team

    Thank you for your honesty. What changes that benefited our customers did you see as being detrimental to employees? If you can email us at WOW!cares@wowinc.com, we'd love to know how we can improve!... More

  8. Helpful (2)

    "Various positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various Positions in Panama City, FL
    Former Employee - Various Positions in Panama City, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at WOW! Internet Cable and Phone full-time (More than 10 years)

    Pros

    Great employees great friends and a great family

    Cons

    New management needs lots of improvement and more training in leadership

    Advice to Management

    Grow up, you don’t know everything. Listen to your supervisors and quit interrupting them. Own your mistakes and quit passing it down.

    WOW! Internet Cable and Phone Response

    Jun 19, 2018 – Talent Acquisition Team

    Thank you so much for the honesty. When you say "listen to your supervisors", do you mean management above them? We want to know what happened while you worked at WOW!. Send us an email at... More


  9. Helpful (1)

    "HR Business Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WOW! Internet Cable and Phone full-time

    Pros

    Competitive pay, decent benefits, some nice people

    Cons

    Favoritism, Poor HR managers, lack of transparency, lack of strong leadership

    Advice to Management

    Hire HR managers that are fair and consistent; Stop showing favoritism; stop sending "feel good" messages to the employees saying you are going to do one thing, then doing the complete opposite

    WOW! Internet Cable and Phone Response

    Jul 10, 2018 – Talent Acquisition Team

    We are so sad to hear your experience at WOW! was lacking. As you may know, we are currently going through large amounts of change and training to ensure we provide every employee and customer with... More


  10. "good working environment for the empolys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 10 years)

    Pros

    good working environment for the employs

    Cons

    increase the salary pay structure

    WOW! Internet Cable and Phone Response

    Jun 1, 2018 – Talent Acquisition Team

    We're so happy to hear you like your work environment! If you're willing, could you share with us exactly what makes you enjoy it? Pleas email us at WOW!cares@wowinc.com.

    Currently, our VP of... More


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