WOW! Internet Cable and Phone Reviews

Pros

I feel blessed coming to "work" every day. I worked for Verizon Wireless before coming to WOW!, no matter what I did I was treated like a number, working for WOW! has been the total opposite! I WANT to do my best every day, and even when I come short of my goals (which happens VERY rarely) my team picks me up and motivates me to do better.

Pros

Hard work is rewarded
Able to move up in the company
Multiple promotions in under 2 years

Advice to Management

Continue to build the WOW! brand and family! This company has so much potential. Please also continue to invest in the people you already have. The opportunity to grow with the company and continue to move up has been AMAZING and different from anywhere else I've worked.

Pros

good working environment for the employs

Pros

Great co-workers, friendly place to work, some great supervisors and managers

Advice to Management

I have given this company many years of my life with the hope that things would get better. This place has potential to be great but it lacks true leadership. I love a fast past work environment but at some point you have to have true direction. system changes are done almost weekly. the changes do no have much benefit but actually makes processes take longer, Not sure how much money goes into wasted training. Not to mention this company does not have the correct tools to make the changes they try to implement, computers are old and out dated, To the point you have to even clock in several times a day simply because the computers can't handle the software. Over the years i witnessed changes of CEO's, Managers etc. The turn over rate seems to be high with upper management. the constant changes impacts every employee directly. Any call center employee will tell you that your job description will constantly change, More duties and work will be added but they pay will never reflect it. Not only will your job description not match the the duties but depending on your position you will become a phone receptionist having to transfer and direct calls to every other department. Over the years its been several broken promises of raises and competitive salary increases only to get get a yearly review which they try to give you the lowest scores possible to justify a 15 to 50 cent increase. So much focus is places on making the customers happy make them feel important etc Did management forget about its employees? How about place more focus on the employees who work to keep this company going? Doesn't matter how good of a job you do it will only be repaid with a meal and a broken promise. So advice to management PAY your employees. If you have an employee who has given you 10+ years of service the least you could do is offer competitive pay. Not only are you not paid fairly but new hires come in the door making equal pay as a senior employee? If the same focus goes into making your employees feel as valued as you want the customers to feel things would be a lot better.

Pros

WOW! provides Fiber,PRI, SIP well for your SMB-Mid Market Business. Benefits are fair. New Leadership in the C-Suite seems to not be afraid to rock the boat.

Advice to Management

2018 will be a re-build year for WOW! with a new C-Suite. Re-Evaluate your hosted VoIP offering. If WOW! wants to compete in that arena, please add bells and whistles. Establish a MDU/Bulk Strategy that is cost effective for WOW! and the end user. Eliminate the reports that bog down the sales reps from selling... if this happens, WOW! will increase employee tenure with this minor change.

Pros

Company talks about values but they dont follow through.

Advice to Management

Get out of the offices in HQ and visit the local markets. You are out of touch. Stop treating the sales people like kids my manager hounds me constantly for activity and I waste time chasing stats on reports. I have never been managed like this.

Pros

Discounted services. Most coworkers are pretty good to work with

Advice to Management

Stop focusing on just ask contests and worry about fixing the broken mobi and tech tools. Create more reasonable time frames and work loads. Realize that not everything is cookie cutter perfect and stop judging techs soley by obscure metrics. Being denied a raise because of just ask sales and taking too long to do your job correctly is very demoralizing. Especially when there are guys who go into a home, sell the customer an upgrade and leave without fixing anything then get praise heaped on them.

Pros

Open environment. Fast-paced. Great health insurance.

Advice to Management

Figure out where you're going and communicate objectives clearly

Pros

Great relationships with Co-workers. Love my manager

Advice to Management

You say you invest in your employees, but I work hard every day and feel incredibly under appreciated. My reviews are always favorable, but my requests for raises are always rejected.

Pros

we get raises. i love that