WOW! Internet Cable and Phone Reviews | Glassdoor
WOW! Internet Cable and Phone Reviews
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    WOW! Internet Cable and Phone Reviews

    Updated August 1, 2017
    230 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Steven Cochran
    100 Ratings

    230 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Free cable for Employees, Tools and uniforms provided you only have to buy boots (in 13 reviews)

    • Great place to work & great people (in 13 reviews)

    Cons

    • Lack of upper-management vision (in 13 reviews)

    • Low pay compared to the rest of the industry (in 9 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (4)

      "Incredible place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Naperville, IL
      Current Employee - Anonymous Employee in Naperville, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at WOW! Internet Cable and Phone full-time (Less than a year)

      Pros

      I've never liked a job so much. The culture is warm, engaging, and empowering. We are valued and shown appreciation as employees. I expect to be here a long time.

      Cons

      Honestly can not think of any. Perhaps we're not the biggest in our industry but based on what I've heard about working for our larger competitors, that's not a con.

      Advice to Management

      Keep investing in people!

      WOW! Internet Cable and Phone Response

      Dec 12, 2016 – Talent Management Team

      Thank you for your positive review. We are happy that you are happy at WOW! Our Culture Catalyst teams across WOW! are doing an amazing job building our culture and put a lot of thought and effort... More

    2. "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - AR/LP
      Current Employee - AR/LP
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at WOW! Internet Cable and Phone full-time (More than a year)

      Pros

      Positive employee focus, takes culture seriously.

      Cons

      Call center environment can be taxing

      WOW! Internet Cable and Phone Response

      Aug 7, 2017 – HR Leadership Team

      Thank you for taking the time to write such a positive review. We are a company that strives to live by our core values, and it means a lot that our employees recognize this. If you would like to... More

      3. Join the WOW! Internet Cable and Phone team
      See Our Latest Jobs

    3. Helpful (1)

      "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Englewood, CO
      Current Employee - Anonymous Employee in Englewood, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at WOW! Internet Cable and Phone full-time (Less than a year)

      Pros

      Management very engaged with staff and genuinely seems to care about it's employees. I don't feel like just another warm body at a terminal. Decent benefits. Great camaraderie among coworkers. Haven't met anyone that seems unhappy to be here. So far, a wonderful experience and look forward to working for WOW! for a very long time. Very happy here overall.

      Cons

      Dental and 401K match could be a lot better.

      Advice to Management

      Work on the 401K match and improved dental, at least bring in other options.

      WOW! Internet Cable and Phone Response

      Jul 24, 2017 – HR Leadership Team

      We appreciate your thoughtful feedback. WOW! is committed to providing a family atmosphere for its employees, and we are glad that you have had such a positive experience. Your suggestion to improve... More

    4. "Great Company to Work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at WOW! Internet Cable and Phone full-time

      Pros

      Very Family Oriented. Wow takes care of there Employees

      Cons

      I have none at this time

      Advice to Management

      Remember where you come from!!!

      WOW! Internet Cable and Phone Response

      Jul 24, 2017 – HR Leadership Team

      Thank you for reviewing us on Glassdoor! WOW! is proud of our family-first culture and we are glad that you share in this experience. Thank you again and please let us know if you have any other... More

    5. "Advanced Customer Advocate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technical Service Representative in Augusta, GA
      Current Employee - Technical Service Representative in Augusta, GA
      Recommends
      Approves of CEO

      I have been working at WOW! Internet Cable and Phone full-time (Less than a year)

      Pros

      They truly reward you for coming to work. Within just weeks of working for this company, I truly feel that this job is a blessing. I'm thankful for this opportunity. They have so many benefits and incentives. Your schedule is also set, so you know when you will be working and what days.

      Cons

      Very strict attendance during training. Makes it difficult if you have a doctor's appointment or anything like that. Another con is the hours of operation. The building is a 24 hour building, 365 days.

      WOW! Internet Cable and Phone Response

      Jul 19, 2017 – HR Leadership Team

      Thank you so much for the positive review of WOW!. We value that you feel rewarded in your career at WOW! and are happy about the benefits and incentives that you receive. Employee satisfaction is... More

    6. "I loved it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at WOW! Internet Cable and Phone full-time

      Pros

      The people are helpful and nice, great compensation plan, great training. I would still be there if I hadn't of moved out of state.

      Cons

      Sitting down all day can be a really big pain in the butt. However, the pro's definitely make up for that.

      WOW! Internet Cable and Phone Response

      Jul 24, 2017 – HR Leadership Team

      We are happy to hear you had such a positive experience at WOW!. Thank you for taking the time to write us a review and we wish you the best in your future endeavors. Please write us at... More

    7. Helpful (1)

      "Good Place To Start A Career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Augusta, GA
      Former Employee - Customer Service Representative in Augusta, GA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at WOW! Internet Cable and Phone full-time (More than 5 years)

      Pros

      Pay is decent
      Scheduling is consistent
      Co Workers are Awesome

      Cons

      Moving up in promotion is a bit challenging

      Advice to Management

      Allow employees to move up if they have the drive. Some people just want to collect a paycheck but others want to succeed

      WOW! Internet Cable and Phone Response

      Jul 5, 2017 – HR Leadership Team

      Thank you for your positive review of WOW!. Your advice for employee advancement is helpful to us, and it is important that all of our employees feel supported and encouraged to succeed. If you have... More

    8. "Dev team review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Developer in Alpharetta, GA
      Current Employee - Developer in Alpharetta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at WOW! Internet Cable and Phone full-time (More than a year)

      Pros

      Small team so greater flexibility. Pleasant upper management. They don't micro manage. Will value your opinion if majority of the time.

      Cons

      Small team so at times work can get hectic. Still bringing structure to the IT, so there are growing pains.

      WOW! Internet Cable and Phone Response

      Jul 5, 2017 – HR Leadership Team

      Thank you for the positive review. We are happy to hear that you enjoy your team and respect the way upper management values you as an employee. We appreciate your hard work and commitment to... More

    9. Helpful (3)

      "No help on floor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Advanced Customer Advocate in Colorado Springs, CO
      Former Employee - Advanced Customer Advocate in Colorado Springs, CO
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at WOW! Internet Cable and Phone full-time (Less than a year)

      Pros

      The benefits are better than a lot of other companies in the springs. Start earning time off the day you start.

      Cons

      No one on the floor is willing to do their job to help you. When they do help, they're rude about it. Supervisors are nowhere to be found and floor walkers avoid you. Training was minimal. Barely focused on our side of the job, troubleshooting, only did billing for 4 and a half of the six weeks.

      Advice to Management

      Take more time on new agents, allow more training. Be available to help on the floor at all times.

      WOW! Internet Cable and Phone Response

      Jul 5, 2017 – HR Leadership Team

      Thank you for taking the time to review us on Glassdoor. WOW! is in the process of reviewing our training procedures so that we can provide our employees better support. Your feedback is important... More

    10. "Working for wow."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Technical Support Specialist in Augusta, GA
      Former Employee - Technical Support Specialist in Augusta, GA
      Recommends
      Positive Outlook

      I worked at WOW! Internet Cable and Phone full-time (More than a year)

      Pros

      The coworkers can be fun sometimes. The pay is decent for a local call center. You know what is expected of you. I liked the managers.

      Cons

      Dispatch is grouchy and not helpful.

      Advice to Management

      I think management did a good job.

      WOW! Internet Cable and Phone Response

      Jun 6, 2017 – HR Leadership Team

      Thank you for your review of WOW!. We are pleased to hear that you approved of management and your coworkers. Your feedback about dispatch is helpful for us as we continue to look at the places our... More

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