WOW! Internet Cable and Phone Reviews | Glassdoor

WOW! Internet Cable and Phone Reviews

Updated November 9, 2018
606 reviews

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3.9
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WOW! Internet Cable and Phone CEO Teresa Elder
Teresa Elder
25 Ratings

606 Employee Reviews

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Pros
  • "Commitment to work/life balance" (in 15 reviews)

  • "WOW offers Great Benefits and they treat the employees like family" (in 30 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Happy Employee!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Augusta, GA
    Current Employee - Business Account Executive in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    The company is wonderful, benefits are great. Leadership is truly open to feedback and is transparent about company goals. Everything that was promised to me during my interview and onboarding process was delivered. The culture here is phenomenal. WOW! cares not only about their external customers but internal customers (employees) as well! Love this company.!!!!

    Cons

    No Cons as of yet

    Advice to Management

    Keep up the great work!!!!!!

    WOW! Internet Cable and Phone Response

    Oct 16, 2018 – Talent Acquisition Team

    We are so glad that you are having an awesome experience at WOW!. We agree, our culture is what makes us. Without employees like you, we wouldn't be the company we are!


  2. Helpful (2)

    "Outstanding company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WOW! Internet Cable and Phone full-time

    Pros

    Strong culture founded on people serving people, inside and outside of the company

    Cons

    No specific cons; just need to continue focusing on projects and processes that drive the biggest improvement

    WOW! Internet Cable and Phone Response

    Jun 19, 2018 – Talent Acquisition Team

    Thank you for the positive review! We're so happy to hear your time with WOW! was a good experience. Can you tell us any specific stories of things you enjoyed with your coworkers? Email us at... More

  3. "It was fun."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at WOW! Internet Cable and Phone full-time

    Pros

    Employees were nice. Management was supportive. Lots of room for growth

    Cons

    pay and the hours were bad


  4. "Residential Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Madison Heights, MI
    Current Employee - Residential Sales Representative in Madison Heights, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 8 years)

    Pros

    Amazing work flexibility, awesome benefits, great commission plan so far.

    Cons

    Horrible Salary, management is never transparent and upper management corporate is constantly wanting to change our pay for less.

    Advice to Management

    Be transparent. Also when you walk into the sales department and state that "we are your backbone, and that you need us." Do not in the same breath take things away that make our job harder to do.


  5. "Unappreciative and Cheap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    You will never get fired, not from my department at least (I/T).

    Cons

    Cheap, cheap, cheap. They don't pay enough, they don't have christmas parties, bonuses are minimal IF at all. The entire company we believe is being sold and they just haven't told us yet.

    Also, lots of affairs going on between upper management and direct reports. Everyone knows and everyone is quiet. This happens often in Naperville offices both Frontenac and Bond st.

    Please pay attention to where the good reviews are coming from. All the reviews of people saying they love to work here are coming from the corporate office in Colorado. No one is happy anywhere else (especially if you've been here a long time) , the environment sucks. Don't let the 3 stars they are getting on here fool you.

    Advice to Management

    It doesn't take much to find a way to appreciate your employees.


  6. "Overall great, depending on what team you are on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in West Point, GA
    Current Employee - Network Engineer in West Point, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 5 years)

    Pros

    Excellent managers (in Engineering), flexible schedule, work from home, access to lots of training material and labs

    Cons

    Communication from up top is scarce, aside from the company announcements. As of right now.. they are mass hiring chiefs and no indians..

    Advice to Management

    Share the strategy and vision, and let us workers know if there will be more headcount, or just more work to do from all these new directors and managers.

    WOW! Internet Cable and Phone Response

    Oct 16, 2018 – Talent Acquisition Team

    We're so glad to hear your management in Engineering has been doing well! When you mention communications from higher up, are you referring to Corporate? We also want to make sure you're receiving... More


  7. "Collections Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Colorado Springs, CO
    Current Employee - Collections Specialist in Colorado Springs, CO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    Incentives bonus small teams and day off during the week

    Cons

    Errors, not enough breaks, a small team so absence makes it difficult, work on Saturdays.

    Advice to Management

    None

    WOW! Internet Cable and Phone Response

    Oct 16, 2018 – Talent Acquisition Team

    We're glad that you are enjoying your bonuses! We want to make sure you're receiving the correct amount of breaks. Can you email us at WOW!cares@wowinc.com so that we can gather more information?... More

  8. Helpful (2)

    "Inconsistent Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 8 years)

    Pros

    Good local employees but not recognized

    Cons

    Toxic environment! Senior leadership not good leaders.

    Advice to Management

    Clean house


  9. "I love the people who work here and embrace the company's core values."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Retention Professional in Colorado Springs, CO
    Current Employee - Sales and Retention Professional in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    The attitude of the people is like a breath of fresh air -- especially compared to other contact centers.

    Cons

    Work life balance is a serious challenge. If you are in sales and take your earned vacation, you make basically minimum wage during the time off. Who can pay their bills when they take a vacation?

    Advice to Management

    Understand what you are doing to your front line sales people when they take the time off you encourage them to take -- you put them in a position when they can't pay their basic bills.

    WOW! Internet Cable and Phone Response

    Oct 16, 2018 – Talent Acquisition Team

    Thank you so much for that feedback. We're glad you appreciate the culture at WOW.

    We're really sorry you feel as though you have to struggle to take vacation time. Would you be willing to share... More


  10. "Cable company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 3 years)

    Pros

    Having worked for other cable companies it is refreshing to work for WOW. Not only do they care about their customers, and they do, they care about their employees.

    Cons

    401k needs to be improved. Compensation plans need to be reviewed.

    Advice to Management

    Need to find a way to compete in the marketplace. Look for more opportunities to expand footprint.

    WOW! Internet Cable and Phone Response

    Oct 16, 2018 – Talent Acquisition Team

    Thank you so much for telling us about your experience with WOW! so far! Our VP of Total Rewards is currently going through all of our compensation, including 401 (k) matching, to make us more... More


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