WOW! Internet Cable and Phone Reviews | Glassdoor

WOW! Internet Cable and Phone Reviews

Updated December 6, 2017
555 reviews

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3.9
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Steven Cochran
350 Ratings

555 Employee Reviews

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Pros
  • WOW offers Great Benefits and they treat the employees like family (in 30 reviews)

  • Commitment to work/life balance (in 14 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Business Account Executive II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive II in Dothan, AL
    Current Employee - Business Account Executive II in Dothan, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    I feel blessed coming to "work" every day. I worked for Verizon Wireless before coming to WOW!, no matter what I did I was treated like a number, working for WOW! has been the total opposite! I WANT to do my best every day, and even when I come short of my goals (which happens VERY rarely) my team picks me up and motivates me to do better.

    Cons

    None, I love my job and I look forward to coming to work every day. Some would consider working for "the underdog" as a con, but I have learned how to use being small as a benefit. Where we may lack the features and options other providers have we make up for it by having a personal relationship with our customers which allows us to be there whenever they need us.

    WOW! Internet Cable and Phone Response

    Oct 5, 2017 – HR Leadership Team

    Thank you for your positive review of WOW!. Your personal experience here is touching to read and puts a smile on our faces. Thank you for your hard-work and motivation to come to work each day. We... More


  2. "An inbound residential sales professional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    This place is a great place to work. My co-workers seem to come together as a second family. I can think of no reason to leave WOW! The people are great, and the company treats its employees fairly.

    Cons

    As in most sales environments, taking advantage outs perks like vacations and personal days causes the sales professionals to lose money. So, work/life balance is not the greatest.

    Advice to Management

    Devise a plan to improve work/life balance. Perhaps, take an average of each sales persons income, find that salesperson daily income including commissions, bonuses, etc., and pay that amount to that salesperson for each vacation day or personal day taken.

  3. "WOW The people keeps me coming back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Naperville, IL
    Current Employee - Anonymous Employee in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    Diverse, Family Oriented, Good start for the experience

    Cons

    Pay could be more competitive for the job requirements, stabilize the temperature

    Advice to Management

    Ask the advice of the employees so they can feel like there opinions and ideas are being heard

    WOW! Internet Cable and Phone Response

    Nov 27, 2017 – HR Leadership Team

    Thank you so much for your review! We are glad that you enjoy your coworkers and appreciate your advice to management. Please let us know if you have any other thoughts by emailing us at... More


  4. "Good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    Relatively stress free, positive work environment, customer orientated, excellent support system, great communication from all aspects of the company

    Cons

    Pay is not equal to the work put fourth, there is always more work to be done but no increase in pay, no room for advancement into leadership roles.

    WOW! Internet Cable and Phone Response

    Nov 27, 2017 – HR Leadership Team

    Thank you for the review. We are glad your job is mostly stress-free and that it is a positive work environment all-around. We appreciate your feedback around pay and advancement,. Please email us... More


  5. "I love WOW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People are great. Coaches are nice and fun to be around Ave c is nice. Large open workspaces cares for. Employees

    Cons

    Billing systems are inconsistent and hard to learn. Just when you learn it something changes and you are struggling again

    WOW! Internet Cable and Phone Response

    Nov 15, 2017 – HR Leadership Team

    Thank you for your review of WOW!. We are thrilled that you like your coaches and have taken your response around our billing systems into consideration. Thank you for your input and if you have any... More


  6. "Not bad place to work but needs better benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    Great team of hardworking people.
    The ability to work from home occasionally.
    Management is helpful.
    Training classes offered occasionally.

    Cons

    The benefits could use some work.
    401K match isn't very good.
    Not many opportunities for growth.

    Advice to Management

    Love the WOW team. Management is very supportive. Employees are sometimes kept in the dark till the last minute which makes it difficult to adjust.

    WOW! Internet Cable and Phone Response

    Nov 6, 2017 – HR Leadership Team

    Thank you for your review of WOW!. We appreciate your feedback on improving benefits. We are happy you feel supported by Management. If you have any other comments for us, please email us at... More


  7. "credit and collection specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent in West Point, GA
    Current Employee - Collections Agent in West Point, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 10 years)

    Pros

    I love collecting talking to customers and being on the phone

    Cons

    I would love more customers and collecting more money

    Advice to Management

    Keep the work coming

    WOW! Internet Cable and Phone Response

    Nov 6, 2017 – HR Leadership Team

    Thanks for your review of WOW!. We are thrilled that you love your job and helping customers. If you have any other feedback for us, please email us at WOW!cares@wowinc.com.

  8. "construction coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Constructon Coordinator in Augusta, GA
    Current Employee - Constructon Coordinator in Augusta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than 3 years)

    Pros

    fun and relaxed work environment/culture, the camaraderie with coworkers, interesting and varied job duties

    Cons

    the pay for this position is below average of industry standard. not many opportunities for career advancement. I originally began working for this company in 2006 before we were bought out by WOW! back then, we were knology. I left for a little over a year and was hired back. when I was hired back, I was told I would get my three weeks of vacation time back then the third week was taken from me. I would like to have that third week of vacation time.

    Advice to Management

    management said they were going to review our salaries against the industry standard but we have not heard or seen an adjustment to our pay. review industry average and bring our pay closer to it

    WOW! Internet Cable and Phone Response

    Nov 6, 2017 – HR Leadership Team

    Thanks for your review and your feedback around compensation. We know we need to improve in certain areas, and your insight is extremely valuable to us. Thank you again and we are happy you enjoy the... More


  9. "field service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time

    Pros

    different scenery, different people everyday. A ton of autonomy and very little time with a manager watching you so long as you do a nice job.

    Cons

    a lot of hard work, dont know if day will be crazy or not, difficult to get raises. they make it seem easy but you have to qualify for several things at once just for skillset raises.

    Advice to Management

    sales has nothing to do with my understanding of my job and should not effect raises

    WOW! Internet Cable and Phone Response

    Nov 6, 2017 – HR Leadership Team

    Thank you for taking the time to review us on Glassdoor. We appreciate your hard-work and feedback on job advancement. If you have more feedback for us, please email us at WOW!cares@wowinc.com.


  10. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Technician in Huntsville, AL
    Current Employee - Cable Technician in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WOW! Internet Cable and Phone full-time (More than a year)

    Pros

    Friendly co workers
    Helpful management
    Fun work

    Cons

    Long hours
    Sometimes disorganized
    Takes a while to advance

    Advice to Management

    Show more appreciation
    Make routing a little bit more even

    WOW! Internet Cable and Phone Response

    Nov 9, 2017 – HR Leadership Team

    Thank you for your review. We appreciate your feedback in regards to hours and disorganization and would love if you would provide us more details at WOW!cares@wowinc.com. You are valued at WOW!.


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