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WPS Health Solutions Reviews

Updated January 14, 2018
172 reviews

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2.5
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Michael Hamerlik
77 Ratings

172 Employee Reviews

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Pros
  • Fantastic team, good benefits, positive environment, very stable industry (in 11 reviews)

  • Great benefits package, very flexible schedule (in 8 reviews)

Cons
  • Upper management recognizes the need to change and they have the willingness to push forward for change (in 13 reviews)

  • He is out to tear this company down and does not appreciate any of his long-term employees (in 4 reviews)

More Pros and Cons

  1. "Great option if you want regular work schedule, but still much to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WPS Health Solutions full-time

    Pros

    Great work/life balance; PTO available after training.

    Cons

    Lack of training and organization; upper management is not very approachable.


  2. Helpful (2)

    "OCR Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OCR Operator in Hampton, VA
    Current Employee - OCR Operator in Hampton, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WPS Health Solutions full-time (Less than a year)

    Pros

    Work from home, data entry, health benefits and PTO are effective on start date! They provide the equipment to work from home. Data entry to help out the claims team. OCR's create their own schedule, as long as you work 40 hours a week- they dont care.

    Cons

    It's a new program to the area, so trainers don't know (or aren't communicating details) when people can transition to work from home.

  3. "Don't apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Wausau, WI
    Former Employee - Claims Adjuster in Wausau, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WPS Health Solutions full-time (More than 3 years)

    Pros

    Tons of overtime offered year round. Able to work fro home.

    Cons

    Lowest pay for job duties in area. Don't put the well being of employees very high cause only numbers matter.

    Advice to Management

    Make wages fair compared to other area employers.


  4. Helpful (1)

    "Claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Hampton, VA
    Current Employee - Claims Representative in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WPS Health Solutions full-time (Less than a year)

    Pros

    Don't have to clock in, pto on day 1, decent pay.

    Cons

    Horrible management, no training for our actual job besides reading the same documents on the computer for 8 hours over and over, no help with systems, management puts their work on employees who know more. Take calls for every other department but our own, when DHA comes to visit we are told to look busy and keep our business in house. Crowded breakrooms, never any parking. Stay away!

    Advice to Management

    Fire all Managers and start from scratch!


  5. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hampton, VA
    Current Employee - Customer Service Representative in Hampton, VA
    Recommends

    I have been working at WPS Health Solutions full-time (Less than a year)

    Pros

    No Micromanaging...employees are responsible for themselves, management is not constantly on you back about things, but they are there for you if you need help.
    Hours vary, so there is a schedule available to fit any lifestyle

    Cons

    Just a little unorganized, I'm sure it will get better as time goes on the Hampton, VA location is new so there are still kinks to work out.

    Advice to Management

    Screen those you are hiring a little better.


  6. "It Was Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Madison, WI
    Former Employee - Customer Service Representative in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WPS Health Solutions full-time (Less than a year)

    Pros

    Worked with some very nice people.

    Cons

    Morale was a bit down.

    Advice to Management

    Agree on a union contract.


  7. "Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at WPS Health Solutions full-time

    Pros

    Enjoyed the data entry aspect of the job

    Cons

    Company reorganization caused many new changes laying off senior employees

  8. "Great departmental culture, sub-par corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at WPS Health Solutions full-time (More than a year)

    Pros

    departmental culture was good, wellness program, employee engagement efforts on the rise

    Cons

    corporate culture is lacking, fake it till you make it mentality, insurance benefits sub-par, management structure is top heavy

    Advice to Management

    Be more open to your A players and solution-finders. The seniority complex of the upper management here will ultimately be the limp for this company as others grow and pass it by.


  9. Helpful (1)

    "Completely unethical practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at WPS Health Solutions full-time

    Pros

    Nothing really to mention it was at one time a great company now it's just a joke insurance a joke people are back stabbing each other left and right

    Cons

    If you are an honest employee you will eventually loose your job. Others lie about time put in causes others who are honest to have bad scoring

    Advice to Management

    Not going to waste my time here


  10. "Positive Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I was able to learn valuable things from older and more experienced employees, so it was an edifying and helpful job for me.

    Cons

    Sometimes my department was a little disorganized, which impeded the work I was able to do because my responsibilities were not always clearly outlined.


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