WW Reviews | Glassdoor

WW Reviews

Updated March 20, 2019
560 reviews

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3.3
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WW President and CEO Mindy Grossman
Mindy Grossman
73 Ratings

Employee Reviews

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Pros
Cons
  • "I definitely regularly earned under minimum wage" (in 51 reviews)

  • "The labor model is designed to keep employees part time so full time field employees are forced to track every minute of work" (in 29 reviews)

More Pros and Cons

  1. "Decent place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Support Specialist in Overland Park, KS
    Former Employee - Member Support Specialist in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WW full-time (More than a year)

    Pros

    Nice co-workers, easy work.

    Cons

    Limited advancement opportunities, tedious work.


  2. "opportunity vs. culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WW full-time (More than a year)

    Pros

    Access to senior leadership (relatively small US headquarters of ~300)

    Cons

    Little room for mobility
    Non-standard performance reviews
    Corporate politics / transparency

  3. Helpful (8)

    "Proceed with caution: The culture is beyond toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WW full-time (More than a year)

    Pros

    - The smart point concept is one-of-a-kind and it actually works for our members
    - WW's field team are passionate, hardworking and overall amazing people
    - I had the chance to work with some really intelligent and driven individuals

    Cons

    - Generally-speaking, upper management is inexperienced; they've been grandfathered in since the days of old. They make poor decisions and play the blame game.
    - You might work on projects throughout the year that won't see the light of day or it might get pushed out with no real purpose or impact.
    - Pandering is rewarded. Royally.
    - Plenty of employees outside of management and engineering tend to feel unappreciated and are treated in such a way.
    - Pay and benefits are far below market rate
    - Turnover rate is high on the product team, which speaks volumes. Those who haven't left are trying to figure out how.
    - Working here can make one feel insecure about leaving. There's this looming presence of management making you feel like "this is all I know".
    - Not on par with other tech companies as far as perks go
    - There's this grade school culture of escalating things without communicating respectfully
    - There's this grade school culture of favoritism

    All in all, I just don't recommend WW as it stands. I understand that there may be efforts to make WW better for its employees, but that starts with culture. "Culture versus strategy" - isn't that how it goes?


  4. "Getting more corporate"

    StarStarStarStarStar
    Current Employee - Wellness Guide
    Current Employee - Wellness Guide

    I have been working at WW part-time (More than a year)

    Pros

    free membership, work with a great team

    Cons

    changes made at the corporate level aren't tested with field employees


  5. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WW full-time (Less than a year)

    Pros

    Free fruit coffee tea and hot chocolate

    Cons

    This place is the definition of corporate american call center, it's not horrible it just is what it is. Need a job you don't care about to fill your time and give you a check, work here.

    Advice to Management

    Management is as trapped as everyone else.


  6. "They sold out to corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Coach
    Current Employee - Wellness Coach
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WW full-time (More than 5 years)

    Pros

    None. Do not come to work here. In fact, don't even bother paying $44.95 per month as a member. Just use MyFitnessPal and call it a day.

    Cons

    They sold out to corporate America. WW doesn't even PRETEND to care about its members anymore; even they know WW is all about the $$ now. It's a company that is 90% composed of women, and the compensation reflects that. We are overworked and WAY underpaid. We are asked to do OUTRAGEOUS things in the name of "helping" members and "growing" the brand. The company is losing money by the minute too. Jean Neidich is rolling in her grave after seeing how they've RUINED her beloved company. RUN if your Coach or Guide attempts to recruit you. It's a trap!!!!


  7. "Great way to inspire others."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Coach
    Current Employee - Wellness Coach
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WW part-time (More than a year)

    Pros

    Flexible schedule, convenient hours, friendly coworkers and members.

    Cons

    I love working here; no issues.

  8. Helpful (1)

    "Get program...terrible employer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader/Receptionist/Location Coordinator in Highland, CA
    Former Employee - Leader/Receptionist/Location Coordinator in Highland, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at WW part-time (More than 8 years)

    Pros

    The best livable weight loss program ever!

    Cons

    Corporate uses our desire to give back against us, very low wages, inconsistent values, nearly impossible to work enough hours to receive medical / vacation benefits, lots of favoritism and field management are not supportive.

    Advice to Management

    Share the wealth with the field staff! Without us there is no WW!


  9. Helpful (3)

    "More training than work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Los Angeles, CA
    Current Employee - Coach in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WW part-time (Less than a year)

    Pros

    It’s a great program.

    Cons

    They care more about their members than they care about their employees.

    Advice to Management

    Value your employees. It seems like every week your studio teams have to endure your lastest scheme to increase sales but the responsibility is laid fully at the feet of the lowest-paid employees. More to do but no extra compensation offered.


  10. Helpful (1)

    "Great locally! Nationally not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader
    Current Employee - Leader
    Neutral Outlook
    Disapproves of CEO

    I have been working at WW full-time

    Pros

    Fun to help people reach goals, wonderful co workers

    Cons

    The pay is embarrassingly low for all we are responsible for. We are the face of the company but are not compensated at all. NY (Corporate) has no idea what actually goes on with members in the meeting room.

    Advice to Management

    Raise pay or expect less. Learn what it's really like out there.