WW Reviews | Glassdoor

WW Reviews

Updated January 10, 2019
546 reviews

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3.4
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WW President and CEO Mindy Grossman
Mindy Grossman
65 Ratings

Employee Reviews

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Pros
Cons
  • "I definitely regularly earned under minimum wage" (in 51 reviews)

  • "The labor model is designed to keep employees part time so full time field employees are forced to track every minute of work" (in 29 reviews)

More Pros and Cons

  1. "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in New York, NY
    Current Employee - Intern in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WW full-time (Less than a year)

    Pros

    Great company culture, interesting workload, and decent hours.

    Cons

    Below average pay for New York City.

    Advice to Management

    I would screen some of the interns a bit more - their experience is a bit lacking. It seems they went for quantity over quality with this class. I would also make it clear whether or not you hire out of the program.


  2. "awesome place to work"

    StarStarStarStarStar
    Former Employee - Team Leader in New York, NY
    Former Employee - Team Leader in New York, NY

    I worked at WW part-time (More than a year)

    Pros

    great team
    enjoyed working with the community
    helping others through weight loss journey

    Cons

    Pay wasn't great
    would of liked more shifts

  3. "Confusing Business Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach
    Current Employee - Coach
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WW part-time (More than 3 years)

    Pros

    Seeing the smiles on members' faces, giving encouragement and celebrating successes.
    Working with a great group of peers who really care

    Cons

    WW has put too much focus on wellness and left weight loss behind.
    It's all about numbers and bottom line - increase enrollments and sell products
    Hiring territory managers who have never been WW members nor run a meeting. They work off rubrics and metrics.
    Pay for Guides and Coaches is disgraceful. Just above minimum wage. Yet we are the ones in the front line being told to sell products, enroll and retain members, keep up the numbers. Most of us have other jobs because it certainly isn't the pay that keeps us there - it's the members.
    Territory managers play favorites.
    Their stock is in the tank (again) and there is no indication that improvements are being made to get the price back up to last year's levels.
    Corporate office is staffed with Gen X, Y, and Gen Z whose ideas don't mesh with our mostly Boomer members.

    Advice to Management

    Start rewarding your front-line Coaches and Guides appropriately. Recognize the hard work with pay increases instead of spending all the capital funds on rebranding the centers.


  4. "Wellness Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Nashua, NH
    Current Employee - Coach in Nashua, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WW full-time (More than 5 years)

    Pros

    Helping and inspiring people to live happier, healthier lives;
    Pleasant work
    Team atmosphere

    Cons

    Upper management has no clue what goes on in the meeting room;
    Poor communication - employees are expected to get information from 4 or 5 sources;
    New CEO making unnecessary changes;
    Low pay
    Employees are expected to recruit new help;
    Employees are expected to find coverage for their workshops when other employees quit

    Advice to Management

    Increase the pay. Some employees with 30+ years of service has seen their pay increase twice in 30 years.

    Hire more Territory Managers! How can one person manage hundreds of employees when they are living in another state?

    Put the emphasis back on weight loss. That’s what this company is and has always been about!

    Bonuses and profit sharing would be awesome.
    The CEO’s annual salary is 1.2 million dollars; that’s a far cry from the $9.50 an hour the employees are receiving - yearly pay raises would definitely raise the morale of the workers.


  5. "below par"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Guide in Levittown, NY
    Current Employee - Wellness Guide in Levittown, NY

    I have been working at WW part-time (More than 5 years)

    Pros

    flexible schedules and easy to get time off if you find someone to take your shift

    Cons

    no control over schedules, no perks for part-timers and if you want to work more...good luck, very difficult to put in requests in fact they are discouraged....you sit and wait...some assignments could take months....i work a year and half before my paycheck resemble what a teenager would make.

    Advice to Management

    may want to check out employee moral as it's very low on front lines. not friendly or approachable and employees are treated terribly....does not look out for anyone in terms of legal benefits and workers have been scolded for getting into overtime situations during the busy season when all they're doing is being team players and helping co-workers out when needed...


  6. "Lost lustre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at WW part-time (More than 8 years)

    Pros

    Finally paid employees for ALL time they worked, not just the meetings.

    Cons

    Once the company went corporate around 2012, it was no longer a good place to work. They scripted everything and I mean EVERYTHING and it became a very uncomfortable place to work

    Advice to Management

    Make it about the people again


  7. Helpful (11)

    "Wonderful mission until latest CEO push to retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach, Guide, Chat Coach, Personal Coach, Workshop Coordinator in Chicago, IL
    Current Employee - Coach, Guide, Chat Coach, Personal Coach, Workshop Coordinator in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at WW full-time (More than 10 years)

    Pros

    Field employees support others as they navigate the journey of health, wellness, and weight loss. Facilitation of group support is incredibly rewarding. To share the successes and struggles with members is incredibly fulfilling. It is fun when we're not dealing with the pressure from managers that don't understand the business.

    Cons

    The company does not pay a living wage to field employees. Workshop pay is commission based and affected by things like the economy, holidays and vacation seasons. A lot of travel between workshop sites, split shifts over lunch and dinner hours.

    Recently began pushing retail products. We have had a huge turn over in territory managers and other mid-level positions. They are hiring retail managers that have never had weight issues, never attended our program, have never done workshops but they managed retail locations like Ulta and Regis Salons. They are using professional development tools to evaluate staff and they have never lived the coach or guide positions.

    There has been a negative swing in the field. The stress level for the pay is not worth it. This is about quarterly earnings and stockholders.

    Advice to Management

    Hire from your field staff. WW is not a retail business. It is a people business and you're drifting too far from our original mission for your stockholders.

  8. "Wellness Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Guide in Medina, OH
    Current Employee - Wellness Guide in Medina, OH

    I have been working at WW part-time (More than 10 years)

    Pros

    Enjoy helping the people achieve their wellness goals

    Cons

    compensation doesn't always reflect time and effort


  9. Helpful (3)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Coach
    Current Employee - Wellness Coach
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WW full-time (More than 8 years)

    Pros

    The very best part of working at WW is the members. Being part of their transformation is such a privilege.

    The program is based on science. This inspires confidence.

    Cons

    Corporate has horrible communication with the field.

    The pay is absolutely dismal — there is no incentive to stay. Someone with ten years of experience gets paid the same as a brand new employee. Much of the work is paid at minimum wage. The CEO makes 6000 times what the average field employee makes.

    No recognition. There used to be awards for excellence. Now there’s nothing. No bonus, no performance based raises, no perks.

    The labor model is designed to keep employees part time so full time field employees are forced to track every minute of work. No salaries field employees.

    Huge disconnect between corporate ideas and what field employees know will work. It’s like the right hand doesn’t care atval what the left hand is doing.

    Inconsistency. Since the majority of employees are part time the standard of excellence is incredibly low. ‘Hobbyist’ employees who are only there to ‘give back’ and get support with keeping their weight off are often not invested in the company and will only follow policies when their territory manager is present. Otherwise they’re out there in the field doing whatever they want.

    Advice to Management

    Value your employees. Show them they are valued.

    Cut the dead weight. Eliminate field employees who only work once or twice a month. Instead give those meetings to people who are truly invested.

    Focus on what you do well: weight loss management.

    Provide raises for excellence.


  10. Helpful (1)

    "Purposeful Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Helping people change their lives

    Cons

    Some employees are very catty and contentious