WW&R Reviews | Glassdoor

WW&R Reviews

Updated April 24, 2017
117 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Scott Weltman
44 Ratings

117 Employee Reviews

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Pros
  • Good compensation and good benefits (in 18 reviews)

  • If you enjoy fast-paced days, problem solving, and are a critical thinker, the job has a lot to offer (in 4 reviews)

Cons
  • Zero communication or at least it's not encouraged unless you agree with everything upper management wants (in 10 reviews)

  • When you don't have a glorified title, no one listens to you (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Legal Secretary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WW&R full-time (More than 10 years)

    Pros

    Great time off; medical benefits are better for the coming year 2017.

    Cons

    NO raises, no Christmas bonus, no reviews; WAY TO MANY LAY OFFS

    Advice to Management

    Listen to your employees we do the work so we know what we are talking about. We are not just clueless employees.


  2. Helpful (3)

    "Lights are out and nobody is home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Brooklyn Heights, Cuyahoga, OH
    Former Employee - Supervisor in Brooklyn Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WW&R full-time (More than 10 years)

    Pros

    PTO up front with ability to buy more.
    Decent benefits, health, flex spend, 401k.

    Cons

    Everything except PTO & benefits.
    Zero communication or at least it's not encouraged unless you agree with everything upper management wants.
    Condescending, narcassitic and apathetic leaders.
    Work harder (definitely not smarter) with less is the motto
    Core values have utterly and completely been abandoned.

    Advice to Management

    None, no one listens or cares anymore.
    Profit is all that's important no matter the cost or how you get it.
    People are an expendable commodity to be used up then tossed aside with little regard whether they are new or tenured.


  3. "Just skip it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Cleveland, OH
    Former Employee - Collector in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WW&R full-time

    Pros

    The bonuses? Maybe? Working hours?

    Cons

    This section will be a little longer. Simply put, they just don't value you at all. You can be a star employee for years-but one eentsy teeny weeny mistake that wouldn't have made a difference in the long run can cost you. They are always reminding you that you can be fired. People are afraid to do their jobs because you're damned if you do and damned if you don't. No one is happy with anything. Plus, collectors are the only ones held accountable to anything. The paralegals could mess up a thousand times, and no one says anything to them. The list goes on. It's not worth the aggravation and they play wait and see games with your collection goal. You'll get the goal ten days into the month, because they know to jack it up so you don't hit it. Unlimited bonus potential. Laughable.

    Advice to Management

    It wouldn't matter because they don't listen anyway.


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  5. "Management Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Account Manager in Columbus, OH
    Former Employee - Client Account Manager in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WW&R full-time (More than a year)

    Pros

    Company boost about 85 year old history with nine offices. Based in Cleveland. No downtown parking at Columbus location and in Brooklyn Heights.

    Cons

    Treat low paying staff with no gratitude, 10 cent raises, old style upper management that refuses to change with the times, and Attorneys that are short sided, clueless and cheap.

    Advice to Management

    Remove old style management practices. Raise salaries.


  6. Helpful (1)

    "Legal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Brooklyn Heights, Cuyahoga, OH

    I have been working at WW&R full-time

    Pros

    Decent benefits and time-off

    Cons

    No raises, No advancement, Poor morale, Unfortunate management style which feels demoting and uncertain, No career path


  7. "Attorney"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wexford, PA
    Former Employee - Anonymous Employee in Wexford, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at WW&R full-time (More than 3 years)

    Pros

    co-workers are quality, concerned professionals who are a pleasure to work with; the firm has a genuine desire to be the industry leader while playing by the rules.

    Cons

    Working in an office other that the main hq in Ohio makes it difficult to be noticed and to be considered for leaderships roles.

    Advice to Management

    The business model from 10 to 20 years ago no longer works in this post-CFPB era; the firm cannot afford to have attorneys work on a contingent fee basis and remain profitable.


  8. Helpful (3)

    "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn Heights, Cuyahoga, OH
    Former Employee - Anonymous Employee in Brooklyn Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location is great. Some great people working there.

    Cons

    No advancement opportunities, Money is not good, bonuses are insulting, never know when a layoff is coming.

    Advice to Management

    Hire better leaders


  9. Helpful (3)

    "Some good days... some bad days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Negative Outlook
    Approves of CEO

    I have been working at WW&R full-time (More than 5 years)

    Pros

    401K, flex time, PTO, open door policy, dress code (when it is is enforced)

    Cons

    When you don't have a glorified title, no one listens to you
    When you go to HR about an issue it is swept under the rug and ignored
    Decisions are made and everyone scurries to accommodate and then there is no follow through
    Minimal internal growth

    Advice to Management

    Listen to everyone, not just those with manager, director, or chief in their title.


  10. Helpful (17)

    "This is a Debt Collections Boiler Room ... not a Law Firm. Avoid if you can, seek better employment opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Specialist in Brooklyn Heights, Cuyahoga, OH
    Current Employee - Client Relationship Specialist in Brooklyn Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WW&R full-time (More than 5 years)

    Pros

    Most (not all) co-workers doing the day-to-day work are okay people. There are a few self-important office drones that will try to toss their weight around.

    They have medical benefits. Not the greatest and on the pricey side, but it's available. It's better than a lot of local employers who have found legal loopholes or changed business practices in order to avoid providing any benefits and are referring employees to Obamacare.

    You get 2 weeks vacation without having to wait until Jan 1 of the next year. Of course all vacation is accural and your vacation requests may not be approved by your manager or supervisor, but on paper you have it.

    Free coffee, tea, hot chocolate in most offices. The quality of those vary from location to location, just depends on the Office Manager. Word of advice: in the Brooklyn Heights Offices, the coffee is so substandard you need to use 1 and a 1/3 bags of the provided coffee to brew a pot or else you'll just get colored water.

    Cons

    Very poor disconnected executive leadership who had their positions handed to them through family although they lack real world business experience to operate a Firm.

    The culture is "clique-ish." This behavior is rampant throughout all levels in the Firm and in all offices. As a new staffer or attorney, this is very hard to overcome. If you don't smoke, learn to or else you'll be left out of decisions that concern you. Smoke breaks are part of the culture and primarily where you'll have one on ones with whatever manager or supervisor you get stuck with. Outside around the smoker's poles is where everything takes place - raises, reprimends, and firing decisions.

    There is no place for grievances or issues to be reported without fear of reprimand, retaliation, or termination. Human Resources only say they have an Open Door Policy ... but that's just a trap. In reality, HR will go to the extreme in support of the Firm, it's Partners and Management over any concern rank and file staffers or entry level attorneys may have.

    Those who oppose, question or provide alternatives to upper management's questionable decisions are seen as threats to management and blacklisted. Although the Firm states it wants staff to speak up and provide suggestions for improvement, the bottom line is that the Firm only wants to maintain its rigid status quo and do things the way it has always done.

    Managers and Supervisors will outright lie to Human Resources in order to make up reasons if they want an employee gone. Which is odd since WWR operates in At Will work states and doesn't even need a reason to terminate an employee. It's just a part of the vindictiveness that permeats more than just a few areas.

    The training - they did away with that a long time ago. It was fantastic not more than a couple years ago - now, with the experienced trainers terminated, what is provided is often contradictory to the software being used. One trainer of the day will tell you to do it only this way. The next trainer of the day will tell you that way is wrong and only do it another way. And your Lead will pull you aside into a file room, scream at you, and then write you up for doing it either of those ways because she has her *own* undocumented way she wants it done. And that's life there.

    Advice to Management

    Please - seriously - take the following into consideration. WWR is the classic example of how a decent company can quickly be tumbled off a cliff due to bad people doing bad things. But it's not too late to get some of that good back.

    1. Remove the picture of the Fort Lauderdale Office from GlassDoor. That office no longer exists and you laid off the Florida Staff.

    2. Stop hiring Office Eye Candy off the street. Seriously. Plastic Payless high heels and immaturity have lost WWR more business and client respect in the past few unpleasant years when some of those unskilled individuals were here than we can replace in a decade. The damage is done, you got rid of some of the worst ones which alienated clients, now concentrate on hiring based on skill and industry experience instead of lip gloss color and teased hair.

    3. Human Resources and Talent Management ... this is one area where the Firm should cut its losses entirely by outsourcing those responsibilities completely to a professional agency that actually cares about employees AND the firm. HR claims to have an open door ... but that's because What WWR currently has is little more than a gossipy rumor mill composed of meaningless self-applied HR titles. Some real attitude adjustments are needed within the department - starting with, park your personal problems at the front door ladies.

    And WWR needs to stop hiring other local financial institutions' failures. The other companies, firms, and financial institutions booted these folks to the curb for a reason. Many of these so-called professionals and attorneys had and have well documented professional and publicly known personal issues that are no way conducive to a healthy working environment and yet WWR hires them anyway. Why is WWR digging through other area employers' curbside refuse for talent anyway? You can't hire the worst and the cheapest and expect anything good to come of it.

    4. It's time for WWR to re-think the entire current mid-level management strategy. Especially in the Brooklyn Heights office where a lot of personality conflicts, ineptitude and graft exists. For what the Firm has gradually devolved into, there are way too many Directors, Associate Directors, Senior Managers, Managers and Supervisor Levels. Lots of Chiefs, too few skilled Warriors.

    Arrogant, spiteful, complacent, apathetic and just plain rude only scratches the surface in some cases. Too much of Management has been with the firm so long that they have stagnated. Too many Managers were simply given their positions without even knowing what their department does or how it's supposed to do it. Worse yet, they don't care to even find out.

    Condense positions to eliminate unecessary redundancy - get rid of the "assistants." Terminate the nastier self-important managers with bloated egos (you know who they are - there's enough complaints over the years) that are under the mistaken belief they've been there so long they can do what they want, to whoever they want, and can't be touched. Replace them with people who do have the actual qualifications to successfully manage people and professional personalities to create a healthy team workplace. And Outsource the rest to competant bonded third parties so you don't have to pay for dead weight sitting in their offices surfing the Internet 8 hours every day.

    There are Collection Firms out there in WWR's same markets that operate with only a handful of Attorneys and skilled Paralegals which handle more collection business in a month than WWR does in a year. They don't have big IT staffs, they don't have have bloated Human Resources departments, they don't need an army of media clerks, they don't have a building full of Big Titles like COOs or CFOs. Yet they seem to do better collecting, be better compliant with all industry and state regulations, and retain more clients than WWR. There's just not enough revenue coming into the Firm to keep paying for the ridiculous amount of Management overhead for the remaining staff headcount. The smaller more nimble collections firms and agencies are killing WWR.

    5. Dress Code. Enforce it. You want to be a "law office" then dress like one. There was once a time when all WWR offices were business oriented and professional looking. But there's no personal pride anymore with WWR's workforce. There is a dress code policy that Human Resources likes to point to ... but refuses to enforce.

    Soiled wrinkled clothes have become the new "business casual" at WWR. At any given time during the week you'll have women come stumbling into work still wearing their platform boots and body glitter after clubbing the night before (SERIOUSLY). Some Managers look like they slept in their clothes. Sometimes I don't know if I'm working in a professional office or the Cheapest Little Bordello in Brooklyn Heights. Attorneys ... at least comb your hair before going to court. Overall, the Office Staff appearance is sloppy and/or borderline lewd.

    6. WWR can stop referring to itself as a Law Firm or Law Practice that just happens to also do Debt Collections. All WWR does is Debt Collections. WWR has a teeny tiny litigation area, mainly used to support Debt Collections. Before CFPB, WWR called itself a Law Firm in order to get around certain regulations that gave it an unfair advantage over companies that legitimately identified themselves as Collections Agencies. But CFPB put a stop to that - you are a Collection Agency. Period.

    To sum it up, right now, WWR has too much Management By Title Only positions, very few industry skilled Collectors, a COO that has essentially made one bad decision after another leaving the current firm with broken systems and profitability so reduced mandatory layoffs are required to retain some sort of profit margin for partners, and they are the prime example of how TEAM can still have an "I" in it. If WWR is ever to get close to the top where it was many years ago with Maurice Weltman, it's going to have to get lean and go back to its original format of attorneys and smaller support staff.


  11. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Collector in Cincinnati, OH
    Current Employee - Legal Collector in Cincinnati, OH
    Doesn't Recommend
    Approves of CEO

    I have been working at WW&R (More than 10 years)

    Pros

    Flexible hours, good health care insurance and vacation.

    Cons

    Work load can be very overwhelming.


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