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WW Employee Reviews about "upper management"

Updated Dec 30, 2020

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Found 29 of over 842 reviews

3.6
59%
Recommend to a Friend
68%
Approve of CEO
WW  President and CEO Mindy Grossman
Mindy Grossman
189 Ratings
Pros
  • "Helping people change their lives(in 78 reviews)

  • "Helping others restore their health(in 42 reviews)

  • Cons
  • "I definitely regularly earned under minimum wage(in 53 reviews)

  • "It didn't feel like upper management listened to feedback from the field and had unrealistic expectations from a largely part time workforce(in 29 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of WW and is not affected by filters.

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    Reviews about "upper management"

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    1. 4.0
      Current Employee, more than 1 year

      Corporate

      Jul 26, 2016 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working environment, nice culture, work from home a lot, loads of vacation time and holidays. Minimal micromanagement or none actually

      Cons

      They can work you hard because of staffing issues. only seem to promote the younger staff or friends of upper management. Seems to be lack of structure and guidance for most.

      Continue reading
      5 people found this review helpful
    2. 3.0
      Former Employee, more than 10 years

      Field staff not appreciated or compensated fairly

      Aug 31, 2020 - Coach 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Mission all staff could feel proud to work towards. Meaningful work supporting people to make lifestyle changes to help them be the healthiest versions of themselves.

      Cons

      Field staff (coaches and guides) grossly underpaid. It didn't feel like upper management listened to feedback from the field and had unrealistic expectations from a largely part time workforce.

      Continue reading
      1 person found this review helpful
    3. 2.0
      Former Employee, more than 1 year

      Proceed with caution: The culture is beyond toxic

      Feb 28, 2019 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The smart point concept is one-of-a-kind and it actually works for our members - WW's field team are passionate, hardworking and overall amazing people - I had the chance to work with some really intelligent and driven individuals

      Cons

      - Generally-speaking, upper management is inexperienced; they've been grandfathered in since the days of old. They make poor decisions and play the blame game. - You might work on projects throughout the year that won't see the light of day or it might get pushed out with no real purpose or impact. - Pandering is rewarded. Royally. - Plenty of employees outside of management and engineering tend to feel unappreciated and are treated in such a way. - Pay and benefits are far below market rate - Turnover rate is high on the product team, which speaks volumes. Those who haven't left are trying to figure out how. - Working here can make one feel insecure about leaving. There's this looming presence of management making you feel like "this is all I know". - Not on par with other tech companies as far as perks go - There's this grade school culture of escalating things without communicating respectfully - There's this grade school culture of favoritism All in all, I just don't recommend WW as it stands. I understand that there may be efforts to make WW better for its employees, but that starts with culture. "Culture versus strategy" - isn't that how it goes?

      17 people found this review helpful
    4. 1.0
      Current Employee, more than 10 years

      No appreciation/no collaboration

      Jul 17, 2019 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Mission of the organization is spot on. Science team is excellent !

      Cons

      Totally top heavy. Every day a new Sr Vp director or Sr Manager is hired or perhaps 2 or 10. There is not one upper management partner on the top with prior WW experience Nor do they want to collaborate with employees that have been here many years and know the business. The same people are used all the time when they reach out for collaboration partners. They make everyone show interest but know who they are using before even asking people to volunteer. And volunteer is basically what we do. Field pay is horrible. Management pay for those of us dedicated long time employee is significantly less than what they are paying new hires.

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      7 people found this review helpful
    5. 3.0
      Current Employee, more than 5 years

      Wellness Coach

      Jan 6, 2019 - Coach in Nashua, NH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Helping and inspiring people to live happier, healthier lives; Pleasant work Team atmosphere

      Cons

      Upper management has no clue what goes on in the meeting room; Poor communication - employees are expected to get information from 4 or 5 sources; New CEO making unnecessary changes; Low pay Employees are expected to recruit new help; Employees are expected to find coverage for their workshops when other employees quit

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      4 people found this review helpful
    6. 2.0
      Current Employee, more than 5 years

      This company would be nothing without their lowest employees!

      Feb 27, 2015 - Weight Watchers Receptionist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Continued weight loss maintenance and being able to help others achieve their goals! I love the people I work with and the members. Such an up-beat atmosphere and a place I enjoy being.

      Cons

      The pay is the worst! The hours have been drastically cut in the past 18 months. Communication between upper management and leaders/receptionists is spotty and seems to only become important when corporate changes are occurring. Corporate seems only to be concerned with their shareholders. I cannot remember when I had a one-on-one meeting with my territory manager. Hardly ever hear from her. So much required training to be paid so little. There seems to be a lot of older women working at the lowest levels of this company who just accept the lower pay because they feel like they have no other choices. It is sad.

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      4 people found this review helpful
    7. 3.0
      Former Employee, more than 10 years

      Rewarding service oriented culture

      Mar 22, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rewarding to be involved in a service oriented culture whose entire mission/vision is focused on member success. Amazing employees who are devoted to their staff and members.

      Cons

      Constant upper management changes which have led to unclear business initiatives for the Field Staff to implement. (Company Vision Statement and Service Vision have been lost) Reactive vs. proactive approaches and constant mixed messages to Field Staff. Lack of motivation/appreciation offered to Field Staff. (Field Staff are the life blood of the company. They are Lifetime Members who often take care of their own needs last to support their members/company initiatives.)

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      4 people found this review helpful
    8. 3.0
      Former Employee, more than 5 years

      Mixed experience.

      Jul 29, 2012 - Service Provider in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with members to help them achieve their goals. Opportunity to make dynamic and fun presentations. Excellent evaluation methodology and above average training.

      Cons

      Difficult to get enough hours to qualify for benefits. Although I wanted Weight Watchers to be full time work, known by management, I was not assigned sufficient meetings. Upper management treats staff disrespectfully: instead of treating us as professionals entitled to a salary with additional commissions for product sales, we received only a minimum wage equivalent (paid a minimal amount per meeting worked) plus additional sums based on attendance and product sales.

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      2 people found this review helpful
    9. 1.0
      Former Employee, more than 10 years

      Upper Management does not support (or often care) about their employees

      Feb 27, 2013 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Helping members to achieve their weight loss goals. The opportunity to share your experience with others who are going through the same struggles.

      Cons

      Upper management does not support their employees and is quick to replace when numbers do not trend well. I would suggest looking at their program, marketing,and economy first. Many employees have been "let go" with little reason. It is unfortunate because they have lost some of their most valuable people with the attitude that replacing people is the answer.

      Continue reading
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    10. 2.0
      Current Employee, more than 1 year

      Love the members, dislike the company

      Jan 4, 2013 - Weight Watchers Meeting Leader in Tulsa, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great co-workers - Excellent program - Product discount - Very satisfying to help members reach their goals

      Cons

      -Extremely low pay. The company expects more from employees than they compensate for. The skill level of leaders and receptionists is high, but it is not rewarded by the company. - No mileage reimbursement for the first 40 miles of travel. We are asked to travel to other towns to conduct meetings on a regular basis and made to feel that if we cannot help out, we are not a "team" player. - Ridiculous paperwork load. Duplications in forms create many errors which are time-consuming to correct. No computers at travelers. - Outdated (VERY outdated) technology. Frustrating to work with and requires numerous log-ins. The "back of the house" website for employees looks like it was designed by middle schoolers ten years ago. - Upper management doesn't make changes when suggested by front line employees. We understand the need for continuity of brand, but you must understand regional differences. - You will need to bring your own bag of cash to make change for purchases. We were told the reason is because the company can't afford to provide the locations with change drawers. My question is, "how does Burger King do it????" And why pay celebrities millions of dollars and ask the leaders and receptionists (the ONLY ones who deal with your members) to accept what amounts to minimum wage? - Company seems to increasingly care about sales and less about member success. - High employee turnover due to dissatisfaction with job.

      Continue reading
      3 people found this review helpful
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