Waffle House Reviews
Updated May 29, 2023
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Top Review Highlights by Sentiment
- "Poor management the deduct money from ur check u make 2.15 a hr as a server in some places" (in 183 reviews)
- "No work life balance it begins to be a task to handle other duties or personal events" (in 65 reviews)
Ratings by Demographics
This rating reflects the overall rating of Waffle House and is not affected by filters.
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- Former Employee, more than 1 year★★★★★Featured Review
Amazing Place to work
Apr 27, 2023 - Master Grill Operator in Georgetown, GARecommendCEO ApprovalBusiness OutlookPros
Good pay, health and dental, great management
Cons
The company has a poor image and sometimes led to some customers saying some nasty things, after accepting extra hours sometimes it can feel a little forced
- Current Employee, more than 1 year★★★★★
Pros
Great benefits, great salary, great team spirit
Cons
Associate call outs, working most holidays
- Current Employee, more than 1 year★★★★★
Good Pay, But Archaic and Convoluted Order System
May 21, 2023 - Unit Manager in Montgomery, ALRecommendCEO ApprovalBusiness OutlookPros
The pay, benefits, retirement and days off are great compared to other fast food restaurants, even though they we are not fast food, everything is made fresh! Support and hierarchy are good as well!
Cons
They are so attached to the old ways and to the “Show” of requesting and preparing the food the sadly is not well received or learned by many and many applicants and sadly the younger ones, that the turn over it’s astronomical! By being 24hrs non stop, the cleaning is incredible hard to keep and maintain especially during and after rush. I wish there would be a break during some time time of day or night that we could have a team to clean deeply!
Continue reading - Current Employee, more than 1 year★★★★★
Pros
The company itself is great. We offer full benefits and a stock program. Pretty flexible schedule as long as you can work one of the shifts, but it's a 24 hour place.
Cons
The health insurance kinda sucks, and servers are expected to do literally everything but cook. We clean, wash dishes, handle customers, do prep, etc. All for tipped minimum wage. They still have the saying "if you have time to lean, you have time to clean." Some states still only pay $2.13 for tipped wage. And there are a lot of people not tipping much or at all these days, in this economy. My upper management is also awful and corporate hasn't done anything about it since our district is set to retire this year. He's just allowed to make racist and sexist comments, and defend a guy that sexually assaulted a coworker.
- Former Employee, more than 1 year★★★★★
Surprisingly easy & decent tips
Apr 3, 2023 - Server in Surfside Beach, Horry, SCRecommendCEO ApprovalBusiness OutlookPros
1st shift: 2-5servers on $50-150+ & despite small sections (always) if busy or at least steady tables turn a LOT, which YOU solely determine that factor...Best part side works short and sweet takes 5-30min max FYI: ALL factors listed above can differ greatly between 1st 2nd or 3rd shift (which is 10hrs while the others each only do 7hrs, does not compute) & being a tourist town tips VARY a lot w/ summer to winter BUT this company pays more than min $2.13, it's convoluted go figure as much
Cons
Lack there of any shape or form of a mature professional mgr If GM is in building, their scheduled to operate grill EVERY shift Won't ever be able to understand how your paycheck is broke down Wild wild west on 3rd, it can get bad, once a man brought a gun into the building after having words with another man (while restaurant is totally full, the drunks are full of surprises) No resolution ever for anything you may need, they don't give af
Continue reading - Current Employee, less than 1 year★★★★★
I can see myself working here for awhile
Mar 24, 2023 - Recruiting Director in Cleveland, OHRecommendCEO ApprovalBusiness OutlookPros
The pro's of working for Waffle House are they put an emphasis on the care of people first through servant leadership, taking care of their employees, and their families. I have noticed in the people that I work with that they have high expectations and a growth mindset to get better everyday to reach the goal of ensuring that every individual who walks through the doors of a Waffle House has had a good experience or memory. Lastly, I observed the company values a strong work ethic, authenticity, humility, being relational, community, growth, and having a purpose bigger than ourselves. Also! In-house tradition, music has always been a part of the Waffle House experience and I love playing my favorite songs.
Cons
What some may think of as a con, I think of as an asset and a rewarding career; our work ethic. My observations are that everyone I work with, works hard. This includes Servers, Cooks, Managers, District Managers, Division Managers, Area Managers, SVP's, all the way into corporate. I have nothing bad to say about Waffle House so far in my experience.
Continue reading - Former Employee, more than 8 years★★★★★
A lot of job for little pay.
May 25, 2023 - Unit Manager in Florence, SCRecommendCEO ApprovalBusiness OutlookPros
401k Health insurance 2 vacations a year Salary is good but I personally felt it was not enough for everything you have to do.
Cons
Work every Holiday. Little to no family time Your days off really are not your days off. When you leave the store you have to go back 3 nights a week for shift change. Once during the week and 2 nights on the weekend. You’re not really off when you leave. You are responsible for EVERYTHING. They count EVERYTHING. And if it’s missing you will have to pay for it. They Will literally take it out your check. No up line support.
- Current Employee★★★★★
Pros
every day is very different
Cons
hours are inflexible and chaotic
- Current Employee★★★★★
Pros
Meet interesting people Pay is good for this area Opportunity for overtime
Cons
Working weekends and holidays Staffing issues
Continue reading - Former Employee, more than 8 years★★★★★
Waffle house a great place to start but eventually will wear you down. Pay is good but hours are long and stressful.
Mar 27, 2023 - Store Manager in Marianna, FLRecommendCEO ApprovalBusiness OutlookPros
The hours are long and hard. The stress level is very high. You work every holiday including Christmas and new years. Go in both days at 6:30 am leave at 2 to 4 pm must be back at 6 pm until 11 or 11 pm then be back at 630 following am. Also if a hurricane comes you work 10-12 hours days doing 8000 to 10000 per day. It is just crazy for instance I went through hurricane michael it hit our town with above 135 mph winds and I had to work for like twelve days in a row even though my house was damaged and we were slammed from the time we opened to the time we closed. Little appreciation and since Joe Rogers the 1st and Joe Rogers the second step down Joe Rogers the 3 rd took over and has made some drastic changes although he skillfully guided the company through the pandemic. Has made some changes that I feel we're not for the best. Of course he also made some that were. Weighing it all out I just felt it was mov ing in the wrong direction so I don't work there any more.
Cons
Long hours. Work all holidays. Stressful.
Waffle House Reviews FAQs
Waffle House has an overall rating of 3.4 out of 5, based on over 3,233 reviews left anonymously by employees. 58% of employees would recommend working at Waffle House to a friend and 51% have a positive outlook for the business. This rating has been stable over the past 12 months.
58% of Waffle House employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Waffle House 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Waffle House to be career development, coworkers, benefits and the cons to be workplace, work life balance, management.
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