Waffle House Reviews | Glassdoor

Waffle House Reviews

Updated June 23, 2017
208 reviews

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208 Employee Reviews

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Pros
  • Its good to work at waffle house because you meet new people everyday (in 48 reviews)

  • Free food, get to cook as much as I want (in 45 reviews)

Cons
More Pros and Cons

  1. "Fun and laid back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waitress in Orange Beach, AL
    Current Employee - Server/Waitress in Orange Beach, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Waffle House full-time (More than 3 years)

    Pros

    Decent money for a server, plenty of hours during season. Great benefits over all

    Cons

    Seasonal sales, so winter time is hard on the pockets.

    Advice to Management

    Realistic goal setting, coaching staff to improve sales and clean as you go. Encourage more team morale


  2. Helpful (4)

    "Unit Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager in Cocoa Beach, FL
    Current Employee - Unit Manager in Cocoa Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This concerns to the Unit manager position. Great earning potential at the management level (45000-60000 or more). A lot of promotion opportunities with big pay increases (30% to 60% pay increase). Private stock options for retirement (stock price increase for the last 10 years). 24 days pay vacations. Set schedule with mostly morning work (6 work days two days off). Control of the unit in almost every aspect of the business giving a sensation of ownership of the restaurant. Resources to solve issues and accomplish goals (corporate office, upper management, manuals, etc). Financial debt free company.

    Cons

    Unit managers work all holidays and have blackout days that could affect the days off (December has about 5 to 6 blackout days that ca cause 7 work day week with only one day off). Unit managers are always on call besides their days off (24/7). The manager in duty is responsible of keeping the restaurant running, if he can not cover the shift, he will need to work it (that include overnights). As pretty much the unit manager is the owner of the restaurant he or she has a lot of responsibilities (payroll, disciplinary actions, inventory, production, training, computer work, etc) that can put a lot of pressure in the unit manager as the only manager of the restaurant in his work days. Leading people is not easy and running a 24/7 business require a lot of responsible associates to be able to have a balance between life and work (working all day and covering shift will discourage any management member including complaints from associates and customers). It is the people business so it comes with a lot of stress. However, if the unit manager put a lot of effort in keeping a good restaurant, it will pay off taking most of these stress away. It is up to the unit manager how it is going to be.

    Advice to Management

    I think upper management can focus more on the development of the unit managers to make sure they can balance between work and life by teaching them how to be successful. They can also reduced the black out days. Thanks for the opportunity and learning experience.

  3. "A good family company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Macon, GA
    Former Employee - Server in Macon, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waffle House part-time (More than a year)

    Pros

    You can make some good money. They work with you on scheduling around your work and school lives. They were always accomedating about family issues.

    Cons

    Seniority based for shift selection. So it's hard to move to a better shift. Constant hires, fires, and quitters. Management is not stable at times.


  4. "Waitress"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee in Mauldin, SC
    Former Employee - Anonymous Employee in Mauldin, SC
    Recommends

    I worked at Waffle House (More than 3 years)

    Pros

    I enjoyed the staff and the customers working at this restaurant.

    Cons

    Long hours
    Over worked
    Under paid

    Advice to Management

    Listen to your employees that will cut back on unemployment


  5. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waitress in Johnson City, TN
    Current Employee - Server/Waitress in Johnson City, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waffle House full-time (Less than a year)

    Pros

    Great environment to work in. Friendly people and employees. Family oriented restaurant with great food and good hospitality

    Cons

    I have no complaints. It is fast paced at times and they have a certain way of calling out food orders and its definitely a challenge.


  6. "grill operater"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Grill Operator, in Dayton, OH
    Former Freelancer - Grill Operator, in Dayton, OH
    Recommends
    Positive Outlook

    I worked at Waffle House (Less than a year)

    Pros

    Very helpful and active employee

    Cons

    Missed days and pay net problems.


  7. "The pay is good easy work friendly environment nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Master Griller in Louisville, KY
    Current Employee - Master Griller in Louisville, KY
    Recommends
    Neutral Outlook

    I have been working at Waffle House full-time (More than 3 years)

    Pros

    Love to work with the public friendly environment

    Cons

    I work 3rd Shift so sometimes it's slow you have to do a lot of cleaning

    Advice to Management

    No too much of a headache

  8. "I work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Hendersonville, TN
    Current Employee - Server in Hendersonville, TN
    Recommends
    Positive Outlook

    I have been working at Waffle House part-time (Less than a year)

    Pros

    Flexible hours, good tips depending on what shift you're on

    Cons

    The people I work with start drama all the time.

    Advice to Management

    Be more strict and do more to help us instead of pushing us off when we have a legit concern


  9. "Salesperson"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesperson in Columbus, GA
    Current Employee - Salesperson in Columbus, GA
    Recommends
    Positive Outlook

    I have been working at Waffle House (More than a year)

    Pros

    Employees are like a family; excellent teamwork. Management willing to give you a work schedule that will fit in with your lifestyle. Overall fun job.

    Cons

    Sometimes rough, especially Friday and Saturday nights with the drunks. Some units are not kept well. Needs continuity within divisions.

    Advice to Management

    Bring more continuity to the units within the divisions and districts. Make corporate visits to units more often.


  10. "Fun, but low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesperson in San Angelo, TX
    Former Employee - Salesperson in San Angelo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waffle House full-time (More than 3 years)

    Pros

    Arbitrary management, opening the door to a very enjoyable work environment. Paid vacation every six months, in the form of a week's worth of pay. You will at least get a meal every day that you work due to a meal credit deducted from your weekly checks, which are in cash. Most stores will allow smoke breaks.

    Cons

    Arbitrary management.If you're non-tip based, then having no formal breaks can be a serious issue. It can be a highly stressful environment. The pay is low, even with the regular pay raises due to the cap on them. The meal deduct from your check is not optional. Some managers can be tyrannical due to their bonus system. Most of the time you're pressured into not taking your vacation week, however, you're still compensated.

    Advice to Management

    Remember to put yourself in others' shoes!


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