Wag! Reviews | Glassdoor

Wag! Reviews

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Found 63 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
81%
Approve of CEO
Wag! CEO Hilary Schneider
Hilary Schneider
23 Ratings
Pros
  • "Waking up early or staying up late to walk dogs is another was to find walks(in 31 reviews)

  • "Awesome and easy to use app design(in 13 reviews)

Cons
  • "Also, Wag takes 40% of what the dog owners pay(in 13 reviews)

  • "I signed up for this in California and there was too many Walkers so as soon as I get a notification it already be booked(in 26 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (2)

    The Best Job I Have Had!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Hollywood, CA
    Recommends
    Positive Outlook

    I have been working at Wag! full-time for more than 2 years

    Pros

    - Free Catered Lunch - Snacks & Drinks - Pups at work - A very diverse crowd of great people I have worked at Wag! for a year now and I have not ever had a job before this that I actually loved coming to (Until Now) The work takes a while to learn especially if you are not tech savvy. However, It is customer service and if you have good customer service skills it makes working here a lot easier. Management...

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    Cons

    The only cons I can think of are sometimes other people not wanting to be working can rub off on you. Pay could be a little higher for those who are working hard.

  2. Great environment to work in, still progress to be made

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Backend Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag! full-time

    Pros

    Wag! has a great company culture, with emphasis on learning and opportunity. For example, the entire Engineering team regularly holds presentations (presented by any member of the team that wants to present) on new and exciting technologies, as well as Wag! platform internals. There are always challenges to solve, from reducing technical debt to developing growth initiatives. While there aren't many doors to have an...

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    Cons

    1. Slightly outdated workflow, but always getting better. 2. Lots of non-technical manual QA (in addition to automated tests). This can be a good thing for black box testing, but needing to explain how to do basic developer tasks in order to get a feature out is a little disenchanting. 3. Wag! went through some big upper-level management changes in the last year, which has had awesome effects through the organization,...

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    Advice to Management

    Find your key engineers and support them, this is something I've seen happen, so keep up the good work! Share company priorities and objectives (the business problem that needs to be solved) with the teams building the supporting features, and listen to their feedback on direction. The engineers are engineers for a reason, they can add value on the product side as well by providing unique insight into problems that others...

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  3. Helpful (1)

    They Try

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Wag! full-time for more than a year

    Pros

    Free food every day Snacks Pups in the office You get to help dog owners

    Cons

    Company does not listen to employees Employees feel underpaid, overworked, and overall not appreciated Management

  4. Helpful (4)

    I really like it here

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Wag! full-time for more than a year

    Pros

    Wag! is a challenging call center environment where the agents are given lots of latitude to solve problems and there are ramen noodles and hot coffee in the break room

    Cons

    the toilet in the handicap stall gets clogged all the time

    Advice to Management

    promote me and give me more money

    Wag! Response

    January 31, 2019VP of HR

    Thanks for the feedback. We’re so glad you took the time to write a review.

  5. Helpful (2)

    great culture

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag! full-time

    Pros

    love the culture here, everyone wants to help each other and our careers, management is transparent and cares

    Cons

    i have long commute, hope to move to the city soon now that i can afford it

    Advice to Management

    keep focusing on what matters and less on the silicon valley stuff that does not matter like a colorful wall and colorful chairs (really a company tried to hire me with that lol)

    Wag! Response

    January 14, 2019VP of HR

    Thanks so much for your review and being a part of our team.

  6. Helpful (2)

    love it here

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag! full-time

    Pros

    great mission statement, culture is excellent and focused on integrity, teamwork and compassion

    Cons

    tons of applicants and we cannot accept them all, some of my referrals were rejected but its due to the awesome top tier talent and friendly people we get

    Advice to Management

    keep it up, love the company, focus on 2019 banner year

    Wag! Response

    January 8, 2019VP of HR

    Glad to hear you’re having a great experience so far!

  7. Helpful (1)

    Horrible horrible horrible

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wag! full-time for more than a year

    Pros

    There is absolutely no pros about this place.

    Cons

    This is the worse company Ive ever worked at. All the top management including supervisors and trainers havent a clue of what is going on and definitely cant train. They are wayyy overly overstaffed for the work they dont have. The hiring person likes to hug you which is something I do not appreciate being touched and falls into sexual harassment he is my employer not even my friend dont touch me! Besides that they are...

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    Advice to Management

    Grow up, learn your job and stop hugging and touching people its very uncomfortable and unwanted. It definitely crosses the line.

    Wag! Response

    November 28, 2018VP of HR

    We're sorry to hear about your experience and take this type of feedback very seriously. We're investigating and if you're comfortable sharing more details, please reach out to me or another member of our HR team so that we can follow up on this immediately. Thank you.

  8. Helpful (8)

    Account Manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag! full-time for more than 2 years

    Pros

    I love it, I am learning so much, making a difference, and soo many cute doggos. Such great mentorship and teammates with an awesome culture. Tons of career opps.

    Cons

    What is there is share. No downsides.

    Advice to Management

    Keep it up. You guys lead when there are small issues and praise us when we are doing well.

    Wag! Response

    December 17, 2018VP of HR

    Thanks for the candid review. We love hearing feedback like this.

  9. Helpful (2)

    There's a potentially decent app to actually grow

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wag! full-time

    Pros

    Fun location to work Catered meals Start up drive

    Cons

    Immature leadership and founders. Office politics guts any desire to grow The commission the walkers don't make it worth their while The app is just buggy and unstable

    Advice to Management

    I'm actually LOLing at the reviews that talked about how the company is changing from what made it successful. That office sucked and everyone who enjoyed it 'back in the old days' were people responsible for the toxic atmosphere that allowed people to get thrown under the bus and deflect blame as much as they could. Too many people had no idea on what to do but told others what to do because they got there first. And...

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  10. Helpful (5)

    Used to be good

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wag! full-time for more than 2 years

    Pros

    used to be good, high growth and exciting

    Cons

    not growing, firing everyone, CEO is trying to create a new company and none of the things that made the company initially successful and there anymore

    Advice to Management

    when something was working don't flip it upside down, try to do it your way and expect success. especially when you were not there to see and learn what made it successful in the first place.

    Wag! Response

    October 29, 2018VP of HR

    We're sorry to hear this but appreciate you taking the time to share your feedback. Our top priority at Wag! is delivering amazing experiences for dog parents, walkers and employees. If you have any specific examples to share with us about how we can continue to do this, please send ...

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Found 63 reviews