WageWorks Reviews | Glassdoor

WageWorks Reviews

Updated January 14, 2019
343 reviews

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3.2
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Edgar Montes
54 Ratings

Employee Reviews

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Pros
  • "The management encourages a healthy work-life balance" (in 21 reviews)

  • "it's a growing company so able to feel like you're making a difference in the work you're doing" (in 12 reviews)

Cons
  • "Unfortunately, there is no work-life balance" (in 13 reviews)

  • "large pay discrepancy of people in same positions, high turnover" (in 19 reviews)

More Pros and Cons

  1. "Account Consultant - Williston VT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Consultant in Williston, VT
    Current Employee - Account Consultant in Williston, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than a year)

    Pros

    Great pay and medical benefits. Room for growth as company promotes from within.

    Cons

    Depending on position there can be longer work hours during busy season (open enrollment)

    Advice to Management

    Listen to the feedback of employee's and try to reduce strain on those handling the bulk of OT during OE season.


  2. "Rewarding and challenging with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 3 years)

    Pros

    Great people and good benefits

    Cons

    Fast paced work environment, must be highly adaptable and technology savvy to succeed here

  3. "Fantastic place to work! Wonderful colleagues and culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 3 years)

    Pros

    Culture, leadership, commitment to clients, the people

    Cons

    None to share at the moment

    Advice to Management

    Keep up the good work! Continue open dialogue regarding the vision for the future and strategic plans with employees.


  4. "Sr. Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Tempe, AZ
    Current Employee - Senior Director in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 10 years)

    Pros

    Excellent place for career/leadership development and hands on start-up experience.

    Cons

    Extremely fast-paced and dynamic working environment. You must be a self-starter and highly motivated to work here!

    Advice to Management

    Continue to invest in your leaders and teach them to harvest up and coming leaders.


  5. "Organization full of great-people and upcoming innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Williston, VT
    Current Employee - Relationship Manager in Williston, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 3 years)

    Pros

    Management is supportive, inclusive, and encourages growth
    Upper management has listened to employee requests and seems to be taking it to heart and enacting positive change
    Plenty of opportunity for growth and learning
    Entry level positions are a good stepping stones into other positions

    Cons

    Changes to our platforms aren't always shared quickly or efficiently
    Platforms don't communicate and the workflow processes can be inefficient making more work than necessary
    Technological innovation is behind

    Advice to Management

    Embrace technology to make our platforms and processes more efficient. Cross train employees on platforms and products. Reduce redundant platforms or absorb tasks from smaller platforms to a larger product like Salesforce.


  6. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Tempe, AZ
    Current Employee - Supervisor in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than a year)

    Pros

    Fun, fast paced, ability to climb the ranks, innovative, growing company in Tempe, passionate in what we do, leader in our industry and customer centric.

    Cons

    To large of teams in customer service but still manageable with the right work flow.

    Advice to Management

    Continue to grow but look at the benefits and expand as you grow.


  7. "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 3 years)

    Pros

    Strong leadership team, financially sound, solid technology, great products that help people save money.

    Cons

    none that are not being addressed

    Advice to Management

    Stay focused on what you are doing. Keep bringing in new talent

  8. Helpful (1)

    "Company in Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 3 years)

    Pros

    Great place to work if you are willing to work hard and drive change

    Cons

    legacy processes and systems cause a lot of work to be manual.


  9. Helpful (1)

    "WageWorks Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 5 years)

    Pros

    People - great people across the board, everyone is willing to help.

    Growing company, good opportunities for development for high achievers.

    Cons

    Training and onboarding for all departments other than Customer Service is an area of opportunity.


  10. Helpful (1)

    "Pay and Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Negative Outlook
    No opinion of CEO

    I worked at WageWorks full-time (More than a year)

    Pros

    - Focused work atmosphere.
    - Good sized semi-private cubicles (unless you are call center)
    - Pay is competitive to the market (probably due to them being a healthcare company).
    - Benefits are decent compared to the market.
    - Irving location has nice break-rooms, outside campus is large enough to walk around safely.
    - Accessibility via public transit is decent.
    - Coworkers are nice and helpful.
    - HR is excellent, helpful, and the only group actively boosting morale in the company.

    Cons

    - Middle and upper management make for a negative culture
    - HR promotes positive corporate culture but management undermines their efforts at almost every turn. (E.g. HR makes a companywide team building initiative and management will discourage quietly ban, or punish participation).
    - Lack of upper management inter-department unity causes middle management to be inefficient and have unnecessary competitive behavior (E.g. rather than working to fix broken processes middle and lower management often point figures at each other or actively encourages employees to point fingers on paper - the blame game - only your immediate coworkers are your allies. This ultimately hurts customer satisfaction.)
    - HR pushes career pathing hard and has management do career pathing sessions but management actively blocks actual career pathing. Mass contractor hire and layoff cycles make for few actual permanent jobs.

    Advice to Management

    - Stop actively participating in or being complacent with fraud and build a system that is actually beneficial to the clients.
    - Stop treating employees like children and tools for manipulating your share price