WageWorks Reviews | Glassdoor

WageWorks Reviews

Updated May 21, 2017
178 reviews

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Full-time Part-time

2.4
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Joe Jackson
93 Ratings

178 Employee Reviews

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Pros
Cons
  • High turnover with broken processes (in 14 reviews)

  • In addition, headcount is always in such focus to keep down expenses that work life balance is sacrificed (in 6 reviews)

More Pros and Cons

  1. "Implementation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in San Mateo, CA
    Former Employee - Implementation Manager in San Mateo, CA
    Recommends
    Positive Outlook

    I worked at WageWorks full-time (More than 3 years)

    Pros

    Great Manager, Work/home balance, good pay

    Cons

    Not structured, employees all use different procedures and methods to get projects done.

    Advice to Management

    Create a process map to follow across the board. Not ideal to do lay offs when new people were just hired on the same team 1 month before.


  2. "Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Engineer in Tempe, AZ
    Current Employee - Desktop Engineer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks full-time (Less than a year)

    Pros

    + Positive Work Environment
    + Strong and Cooperative IT Team
    + Strongly Encourages Job Advancement and does their best to provide the tools to make it possible
    + They don't typically play the political game. They tend to be very "Let's Do What it Takes to Fix This and Fix it Right"
    + For as many systems as we use, they've done a pretty good job of maintaining support for many of them.

    Cons

    - Very heavy workload at times due to fluctuating nature of the business (Open Enrollment for example)
    - Wide Array of different systems that can sometimes get a little hectic when issues arise

    Advice to Management

    Keep up the good work, you've done well in a competitive market and have been deserving of the explosive growth. Stick with the "Just Fix it and Fix it right" attitude. I can't stand politics that are so heavy that it stifles a resolution.

    My only true criticism is to work towards centralizing and migrating some of our "older" or "limited" environments into our main proprietary environment.


  3. Helpful (1)

    "Low Employee Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend

    I have been working at WageWorks full-time (More than a year)

    Pros

    Great benefits and flexible hours

    Cons

    Extremely low wages. No opportunity for movement within company. Executives treat employees poorly. High turnover in Finance.


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  5. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Phoenix, AZ
    Former Employee - Csr1 in Phoenix, AZ

    I worked at WageWorks full-time (More than a year)

    Pros

    Pros
    Great start up job, lots of potential for learning. Discover your skills in customer service, claims or operations.

    Cons

    this job starts off as seasonal to temporary and at temporary you can have benefits

    Advice to Management

    keep up the good work and thanks for the support


  6. Helpful (2)

    ""Run don't walk""

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WageWorks full-time (More than a year)

    Pros

    Work life balance and flex work days.

    Cons

    To many ppl in management & no ppl to even manage. They tend to hire and lay off full time employees. HR is the absolute the Worse.

    Advice to Management

    Better manage your management,batted benefits,& get of the PTO and actually find an HR grip that can separate sick from personal.


  7. Helpful (11)

    "This isn't my first job and won't be my last"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Product Manager in Mequon, WI
    Current Employee - IT Product Manager in Mequon, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WageWorks full-time (Less than a year)

    Pros

    Free coffee and tea
    decent commute
    work life balance is ok, if you're not on call
    immediate management is great, but depends on your manager
    close working relationship with direct teammates
    Good place to learn about Claims and Financial payments
    Med/Dental/Vision benefits are what you expect, nothing spectacular, but you'll have coverage

    Cons

    This company will look you in the eyes, tell you respect is a core value, and anything less will not be tolerated. I've witnessed our VP yell at my immediate manager for reasons that were not his fault. Employees outside of your immediate team will expect you to drop everything you're doing to help them immediately, if we can't, we get told on. Other managers will also talk down to you if you try to understand their request.
    There’s also an attitude of “Figure out who to blame” at our location. Instead of fixing an issue, fingers are pointed at everyone involved. They feel it’s more important to figure out who did what, reprimanded them, yell at them, than it is to really find a fix for the issue.

    My entire team has had our jobs directly threatened by the CEO due to mistakes. At every other company I've been in, if we make a mistake, we review and learn from it. At this company, I really feel like any mistake may be my last. If I'm lucky to get off with a hand slap, I wonder what will happen next time and if they'll ever yell.

    Project management is a joke. We've taken on a major government contract and there was no project plan or deadline provided to the people involved. Everything we did, we accomplished at the last minute. There are also issues with the data that no one can seem to resolve, this has led to many unpaid claims.

    HR is a joke. There's been yelling matches in the conference room right next to HR's office. The walls are paper thin, yet somehow HR seems to have no knowledge of these events.

    Advice to Management

    I have no advice, there will be no changes by senior leadership. Disrespect is tolerated and it starts from the CEO and snowballs down.


  8. Helpful (2)

    "Unpleasant conditions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IS Manager in Dallas, TX
    Former Employee - IS Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nothing else to say...managment is not the best...no pros about this company.

    Cons

    Turnover constantly...managment are not thankful for the work that you produce.

    Advice to Management

    Be alittle more humble and kind to employees. Be thankful for what they do...especially when they are praised by a client.


  9. Helpful (1)

    "Put your foot in the door."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Tempe, AZ
    Current Employee - Financial Analyst in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WageWorks full-time (More than 5 years)

    Pros

    Great start up job, lots of potential for learning. Discover your skills in customer service, claims or operations.

    Cons

    Pay is less than industry average, sometimes over working people.


  10. Helpful (1)

    "People come in and out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Subject Matter Expert in Raleigh, NC
    Former Employee - Senior Subject Matter Expert in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WageWorks full-time (Less than a year)

    Pros

    Off on the weekends, decent pay compared to other entry level positions

    Cons

    Promotions without pay, no benefits, high turnover rate.

    Advice to Management

    Please pay your employees what they deserve especially when they are providing quality work.


  11. Helpful (3)

    "Current Operations Employrr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Employee in Irving, TX
    Current Employee - Operations Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WageWorks full-time (More than 8 years)

    Pros

    The medical, dental, vision, etc benefits are laughable. The only 'benefit' is that there is a steady paycheck involved with the job.

    Cons

    Cons? Where to start? The corporate board and upper management fail to adequately map out realistic strategies to manage the company's growth. Department staffing is adequate for daily workloads, in certain departments. Sadly, most departments are understaffed, overworked, and given unrealistic goals and timelines to complete them. Department 'training' consists of blast emails and learning as employees go along. Many longtime employees have left for greener pastures, taking their knowledge and experience with them.

    Advice to Management

    The changes that need to be made go far beyond what the board and upper management are willing to do.


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