WageWorks Reviews in San Mateo, CA | Glassdoor

WageWorks San Mateo Reviews

Updated May 21, 2017
22 reviews

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San Mateo, CA

2.1
Star Star Star Star Star
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Joe Jackson
15 Ratings

22 Employee Reviews

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Pros
  • Remote option to work helps work/life balance (in 11 reviews)

  • Nice people, I like the direction the executive leadership is focused on (in 10 reviews)

Cons
  • High turnover with broken processes (in 14 reviews)

  • In addition, headcount is always in such focus to keep down expenses that work life balance is sacrificed (in 6 reviews)

More Pros and Cons

  1. "Implementation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in San Mateo, CA
    Former Employee - Implementation Manager in San Mateo, CA
    Recommends
    Positive Outlook

    I worked at WageWorks full-time (More than 3 years)

    Pros

    Great Manager, Work/home balance, good pay

    Cons

    Not structured, employees all use different procedures and methods to get projects done.

    Advice to Management

    Create a process map to follow across the board. Not ideal to do lay offs when new people were just hired on the same team 1 month before.


  2. Helpful (1)

    "Low Employee Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend

    I have been working at WageWorks full-time (More than a year)

    Pros

    Great benefits and flexible hours

    Cons

    Extremely low wages. No opportunity for movement within company. Executives treat employees poorly. High turnover in Finance.


  3. Helpful (1)

    "Needs to Focus on People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Neutral Outlook
    No opinion of CEO

    I worked at WageWorks full-time (More than 5 years)

    Pros

    The pay was decent. The people I worked with were great and made the extremely busy work days tolerable. The location was very convenient for commuters from North and South.

    Cons

    Management does not focus on nurturing the development of their team. The general feeling is that your job is immediately at risk if metrics are not maintained rather than feeling supported. In addition, headcount is always in such focus to keep down expenses that work life balance is sacrificed.

    Advice to Management

    Employees would go to the end of the earth for an employer they feel that has their back. Fear of losing their job only encourages mistrust and bitterness.


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  5. Helpful (3)

    "A frustrating place to work that could be so much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WageWorks full-time (More than a year)

    Pros

    Co-workers are helpful and friendly. They are renovating the San Mateo office and there's a kitchen and break area. Most management seems like they want to help employees grow, but they are over-worked too.

    Cons

    Feast or famine. There is either way too much to do or nothing at all. When there's too much, employees are expected to work unpaid OT, but are told, "That's not WageWorks' policy," when asking about comp time for extra hours worked. There are some really bad managers who are allowed to operate unchecked, no matter how they treat employees.

    Advice to Management

    All the turnovers should be telling you something. People are leaving because they can't take the stress and the pressure. Hire more people, actually train them, and listen to their feedback. The processes are very complicated here; not something a person can pick up in a week.


  6. "Brand new team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance/Accounting in San Mateo, CA
    Current Employee - Finance/Accounting in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WageWorks (Less than a year)

    Pros

    a diverse team that's dedicated and competent. while working hard we also ensure to provide social activities for the team, for example, game night Tuesdays where team members are invited to play a short 15-20 min board game. team leaders hold themselves and the team accountable for high standard of quality performance.

    Cons

    there's room for improvement on process standardization.

    Advice to Management

    management/company should find an easier and quicker way to bring in additional resources so people don't get burned out.


  7. Helpful (1)

    "One of the worst companies to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WageWorks full-time

    Pros

    None I can think of.

    Cons

    You are overworked and underappreciated. Upper management is out of touch with reality, constant layoffs, impossible deadlines and their benefits are terrible. Overall, this is one of the WORST companies to work for.

    Advice to Management

    Be more flexible with deadlines and try to understand that certain projects/job tasks that can take a week to complete will not be done in 1-2 days.


  8. Helpful (7)

    "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Mateo, CA
    Current Employee - Relationship Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WageWorks (Less than a year)

    Pros

    Work from home
    Its a pay check

    Cons

    Poor system integration
    Poor operational structure
    No leadership or strategic direction
    Reactive environment
    No inter department synergy
    No intra department synergy
    Lack of motivation
    Long hours (10 hrs a day 6 days a week) just to stay on top of work load

    Advice to Management

    Nothing they haven't already heard or know. As long as they make the numbers each quarter for their payouts, life is good. Once they receive a 1 or 2 rating from shareholders, then change may happen.


  9. Helpful (4)

    "WageWorks: The Consumer-Directed Benefits Twilight Zone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Mateo, CA
    Former Employee - Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WageWorks full-time (More than 3 years)

    Pros

    WageWorks is currently a leader in the space. That is all I can really think of.

    Cons

    It's hard to put a finger on the strange, awkward culture that is WageWorks - but for me, it stems from the top down. First, the executive leadership team is too busy backstabbing eachother for personal gains to realize the incredibly sad and awkward culture they have built. Second, they are completely out of touch - stuck in the dark ages and have no strategy for growth or innovation. This trickles down throughout each siloed team, which in turn builds two types of WageWorks employees: broken employees who are too scared/don't have the skills to leave, or employees who are using the system to their advantage because they are competent enough to navigate and negotiate up.

    Advice to Management

    It's time top clean house at a leadership level. The executive team has made their money, time to bring in a team who knows how to truly grow a company.


  10. Helpful (12)

    "Dysfunction Junction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in San Mateo, CA
    Former Employee - Senior Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WageWorks full-time (More than a year)

    Pros

    As high deductible health plans become more common, there is enormous market potential for the WageWorks health savings account product. The company is open to the virtual teams/remote employees. I was able to negotiate a competitive salary.

    Cons

    The management team is juvenile and disconnected from their business reality. There is no growth strategy. Acquisitions have been integrated haphazardly or bungled completely. More innovative and nimble competitors are beginning to chip away at marketshare. The same operational errors happen repeatedly, and the lowest person on the totem pole is blamed/sacrificed--there's no effort to resolve problems at their source. Leadership is not only lacking, it's absent entirely.

    Customers are unhappy. Users HATE this company, its products, and its service. Don't take my word for it; see Yelp and Consumer Reports for some truly eye-watering reviews.

    The company pays well below market for most positions, and it shows. Innovation is quashed. Attrition is rampant. There's a culture of denial and fear. There seem to be two types of employees: competent, opportunistic ones who job the system; and broken ones who would have trouble finding work elsewhere. It's depressing.

    Advice to Management

    This is for the WageWorks Board of Directors: it's time to clean house. The team in place is not equipped to handle new market realities, as the 30% erosion in your stock price over the last year indicates. Are you satisfied with this performance?


  11. Helpful (9)

    "One of the worst places to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros- toxic environment

    Cons

    Low morale across all departments, poor management, no career growth, micro managers. They have a high turnover and no intentions of changing things around.

    Advice to Management

    It's 2015- The old school, top down, no respect for others management style is embarrassing.


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