Waitr   Reviews | Glassdoor

Waitr Reviews

Updated Mar 26, 2020

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3.0
49%
Recommend to a Friend
Waitr   CEO Carl Grimstad (no image)
Carl Grimstad
0 Rating
Pros
Cons
  • "a lot of wear and tear on my vehicle(in 27 reviews)

  • "Customers do not tip well if at all because the restaurant prices are already so inflated through Waitr(in 19 reviews)

More Pros and Cons
  1. Helpful (1)

    "Flexible hours, decent base rate of pay, sociable managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Worker in Cookeville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waitr   part-time for less than a year

    Pros

    $10/h minimum Easy to sign-in from home via phone app Attentive managers Driving app is fairly easy to learn/use $100 gratuity fee added to paycheck in event of downsizing

    Cons

    If district isn't bringing enough orders, expect downsizing (closing/firing)

    Waitr  2020-01-19
  2. "Loved them till they closed our Market Expected too much in a short time without advertising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - DX Driver Experience Coordinator in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitr   full-time for more than a year

    Pros

    Like the social parts of the job

    Cons

    Company unorganized did several layoffs & closed our market because it wasn't Producing as many orders as they wanted, but yet they don't advertise properly & thinks the Chattanooga market should be like. all their other markets, but Chattanooga is an outdoor, tourist market

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    Waitr  2020-03-26
  3. "Waitr Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Delivery Driver in Auburn, AL
    Neutral Outlook
    No opinion of CEO

    I worked at Waitr   part-time for less than a year

    Pros

    If you're a person that enjoys driving around in your own car, seeing the sights, and being out by yourself for hours at a time, then this job is for you.

    Cons

    The downside is dealing with the overhead management that are literally 2-3 states away (Seated in Louisiana) that are disconnected from your local / regional area that more often than naught differing opinions, (And they are very combative on any criticism or active 'on-ground' updates of traffic flow) on how a delivery should be run leading to miscommunication even among themselves which the driver and ultimately, city manager(s) are left to defuse leading to burnt bridges and irritation overall. Ex: ) Being told as a driver to drive 15+ miles to a restaurant to pick up food when there are other drivers closer. ) Being told to fetch a 15+ mile delivery then expected to have your eyes glued to your phone while driving (Which is a incredible life threatening risk) in the event the dispatcher (Who is seated 3-4 states away in an office or remote space) decides to take away your expected delivery to another driver. ) A hard cap of 39 hours for drivers.

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    Waitr  2020-03-23
  4. "Good place if you hustle"

    StarStarStarStarStar
    Former Employee - Driver 

    I worked at Waitr   full-time for more than a year

    Pros

    good place if you hustle

    Cons

    Customer Service sucks. Constant server crashes. Crappy AI

    Continue reading
    Waitr  2020-02-18
  5. "Narcissistic Bosses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitr   full-time for more than a year

    Pros

    Employees on the ground were good to work with and rotating markets to work each day brought new challenges

    Cons

    Bosses were too out of touch with the issues and blamed the wrong people for issues, lied about their intentions to workers, too many changes that didn't make sense.

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    Waitr  2020-03-17
  6. "They pretty much hire anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Delivery Driver in Beaumont, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Waitr   part-time for more than a year

    Pros

    Flexible Work as many hours as you want

    Cons

    Lot of gas Bad on your car

    Continue reading
    Waitr  2020-02-08
  7. "Good Overall"

    StarStarStarStarStar
    Current Employee - Delivery Driver in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waitr   part-time for less than a year

    Pros

    -Flexible Schedule -Choose what deliveries you want to make most of the time -Helpful driver support -Minimal supervision -Guaranteed tips on weekends

    Cons

    -Gas costs/vehicle maintenance -Support can micromanage at time, assigning you deliveries which may be inconvenient to you -Bringing the bag everywhere is a huge hassle

    Waitr  2020-02-04
  8. "Horrible in every aspect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Drivr in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitr   part-time for less than a year

    Pros

    Make your own schedule.. if quick enough

    Cons

    As a tech drivr you both delivery and answer work orders/do preventative maintenance. This means while doing your responsibilities you make only minimum wage minus gas and no tips.

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    Waitr  2020-03-07
  9. "Great, until they decide your city isn’t profitable"

    StarStarStarStarStar
     

    I worked at Waitr  

    Pros

    Steady pay, you know when and how much. Pretty good benefits

    Cons

    Fired with 10 hours notice because the CEO decided 19 markets needed to close.

    Continue reading
    Waitr  2020-01-28
  10. "Overall decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver in Baton Rouge, LA
    Recommends
    Positive Outlook

    I have been working at Waitr   full-time for less than a year

    Pros

    Picking your own schedule working hours or available great for part-time work easy Easy money

    Cons

    Some of the dispatchers have favorites and they assign more deliveries to them assignments that can be farther away then you are supposed to drive

    Waitr  2020-01-23
Found 188 reviews