Waitrose Reviews | Glassdoor

Waitrose Reviews

Updated April 25, 2017
31 reviews

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Waitrose Managing Director Rob Collins
Rob Collins
6 Ratings

31 Employee Reviews

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Pros
Cons
  • Difficult to get promoted if working on part time basis (in 31 reviews)

  • Long hours with repetitive activity (in 18 reviews)

More Pros and Cons

  1. "Hospitality Assistant"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount (that's if you ever have time to go shopping!)

    Cons

    Poor management, inflexible working hours, unrealistic targets, cultist environment and overall my worst job ever!

    Advice to Management

    Go back to the drawing board with Modern Waitrose and listen to the partners on the shop floor - IT ISN'T WORKING! People are not fooled by the hype and are being mercilessly worked to the point of exhaustion because the company needs to save money. Get rid of all the ridiculous tiers of ineffectual management and go back to its roots. Its not too big a company to go the same way as Woolworths, BHS etc.


  2. Helpful (3)

    "Was a good job, now it's a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Weybridge, England (UK)
    Current Employee - Team Leader in Weybridge, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waitrose part-time (More than 3 years)

    Pros

    Good benefits
    A Bonus which is rare for the majority of companies
    Nice colleagues

    Cons

    All partners expected to 'manage'
    No appraisals
    No possibility of advancing

    Advice to Management

    Modern Waitrose sucks


  3. Helpful (1)

    "Personnel not a place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great discount and staff canteen

    Cons

    Old fashioned approach to org design, very hierarchical. There was a strong political influence which meant decisions were slow and sometimes nonsensical. Partner Assurance are needed.

    Advice to Management

    Increase efficiency by empowering those below level 4 to make a decision. Promotion should not be based on length of service.


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  5. Helpful (3)

    "Take care of you so you have a bare minimum pay possible no development whatsoever in the role if you are part time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Kings Cross, England (UK)
    Current Employee - Customer Service Assistant in Kings Cross, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Waitrose part-time (More than a year)

    Pros

    There is a good pay rate for people who are young - they get the same wages as everyone else excluding performance based pay. Waitrose have good links with discounts.

    Cons

    They say there is development in the role but there really isnt, I have been doing the same thing for a year and a half - stacking shelves, other people will do less work than you and just because they are outspoken will receive a higher pay rise.
    Pay rises are yearly and even then they will delay them in order to avoid paying you more - will they then reimburse you for the difference in how late the pay rise came? - no.

    Advice to Management

    Get to know who actually puts in work in your team more, it is often the quiet people. Set a pay rise deadline and actually meet it - if not dont promise it at all.


  6. Helpful (4)

    "Shocking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Assistant in Cirencester, England (UK)
    Current Employee - Shop Assistant in Cirencester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waitrose part-time (More than 10 years)

    Pros

    You can get out

    Cons

    Management bully. Management brainwashed. Partners are not looked after at all. All about profits. Bank holidays worked and not paid back They refuse your leave and then you lose it because you haven't taken it within 30 days. Work is expected outside your normal hours at no pay. IE Training is in your time Not theirs at no pay. You're expected to be flexible like a rubber band but don't expect flexibility back. This is the new MODERN Waitrose. Holidays will be refused all the time when you have to try and book all SIX of your weeks over a year in advance. If you then want one day off for a funeral or wedding they have you over a barrel. Contracted hours are a joke and you're expected to be on call for the company at all times. Woe betide if you go sick. Nobody else can call in for you even if you're dying you have to call in yourself and explain you're symptoms. Even then they call you back every 12 hours to see if you have recovered.
    The general public think this is a good company to work for, but believe me it's not any more. It may well have been 5 years ago but now it is just a money making machine that doesn't give a jot about the shop worker. Do not work for this company, shocking wages and very soon even the bonus will be taken away and put towards company profits. Oh and finally they have this thing called partner voice whereby your opinions can be heard. The people they select to sit on these councils have already been brainwashed into thinking like managers so there's no hope there either.

    Advice to Management

    Get real and stop bullying the staff. One day soon and I mean very soon someone will leave who's compiled a dossier on everything that goes on. They will come back and get you for constructive dismissal.


  7. Helpful (1)

    "A hard place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    ok pay
    good discount
    passes the time
    N/A
    N/A

    Cons

    no staff morale
    no goals
    hard
    no chance to feedback

    Advice to Management

    improve the structure of the business, communicate more with staff


  8. Helpful (1)

    "Dead"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nothing at all, I hate it

    Cons

    Everything about the work place is awful


  9. Helpful (3)

    "Worst job I've ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Checkouts and Replenishment in London, England (UK)
    Former Employee - Checkouts and Replenishment in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitrose part-time (More than 3 years)

    Pros

    *The bonus which is an attempt to cover up the fact that they pay a lot less than any other supermarket. Not to add every supermarket pays a bonus of some sort but Waitrose make it well know to make their staff seem like their treated better than other supermarkets when they are not.

    Cons

    * if you have any issues with not getting paid there is no clear way to get the problem sorted as the company seems to think it's to perfect to have these issues. I didn't get paid for my first 3 months while doing over 40 hours a week and they took over a year to give me that money. They showed no urgency to sort it out till I got a solicitor involved.

    *They pretend to be something they are not. We are not partners we are people working together.
    * There are no opportunities to progress as they don't want to pay you while you do the training that is needed. They just hire people who are already at that level at another company. They were talking about moving me up to be a team leader for 10 months and didn't get around to it till I said I was leaving.
    * There are 5 different performance levels if you get past devoloping you most likely get a pay rise and if you go bellow it you get a disciplinary and eventually get sacked if you stay there. The issue is that nobody ever goes above or bellow it someone that hides in the back all day after turning up late will be in devoloping and so will someone that works every bit of stock by themself and stays on past their shift to finish what their doing.
    * The most short staffed supermarket and the lowest pay? You would think they have a higher profit margin then? No that's the lowest aswel.
    * Some mornings we will have as few as 3 members of staff in the manager the bakery staff and 1 person to pull the delivery in work all the stock and stay on the tills at the same time? Not realistic and they are trying to cut staff even more.

    Advice to Management

    They are beyond help


  10. Helpful (2)

    "Ambient stocker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    -good pay if your young or un-educated(chasing your dream)
    -75% of the staff you meet are absolutely lovely and fun to get along with.

    Cons

    -People with more experience at the store think they are far more superior to you,and constantly(even after months of working there)annoying tell you the same tips and ways to do things just to annoy you.

    -management is corrupt,seems that just a bunch of university graduates just get shoved into management roles and suddenly think they are god.You get older managers that you just know rightfully they never had a enough balls or faith to get on with there life and leave the branch after a couple of years.Because of this you get depressed managers who are always in a bad mood and bringing a bad vibe to you and everyone else(apart from there senior managers).

    -Managers are never never never satisfied.You literally stock out the shelfs to the brim,you work as hard as you can to get all done,you are proud,Manager says"is that it"HOW DEPRESSING!

    Advice to Management

    -Don't treat your parnters like crap.
    -Don't look down on your parnters which are in lower job positions than you,as that just makes you look like a ignorant pig.
    -If a parnters uniform(clothing)is correct,you have no right to go at them for there appearance,as waitrose always goes on about socialism..yet it won't even apreciate individualism and how we are all different in are own way.


  11. Helpful (3)

    "Leyland RDC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitrose Partner in Leyland, England (UK)
    Former Employee - Waitrose Partner in Leyland, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose full-time (More than a year)

    Pros

    Local. Brand new building. Some amazing shop floor Partners (employees). The potential at Leyland is amazing, but sadly ruined by truly awful lower & middle management.

    Cons

    Probably the worst management I've worked for in a long career. You name the 'ism' & I'll tell you I've witnessed them all from management....ageism, sexism, closeted racism. Not a very nice environment to work in. Managers encouraging Partners to cut corners & wave health and safety rules to get higher picking or replenishment rates. They don't 'manage' at Leyland, they bully & intimidate. Avoid at all costs

    Advice to Management

    A massive cull in shop floor management is needed. Most are not fit for purpose.


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