Waitrose Reviews | Glassdoor

Waitrose Reviews

Updated March 27, 2017
49 reviews

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2.0
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Waitrose Managing Director Rob Collins
Rob Collins
4 Ratings

49 Employee Reviews

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Pros
Cons
  • Difficult to get promoted if working on part time basis (in 31 reviews)

  • Long hours with repetitive activity (in 18 reviews)

More Pros and Cons

  1. "Great to shop in, frustrating to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Weston-super-Mare, England (UK)
    Former Employee - Sales Assistant in Weston-super-Mare, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Generally pleasant, respectful colleagues and managers. Fairly nice surroundings. Undemanding work. Not put under as much pressure as some of their rivals (i.e. Tesco). Was offered a permanent job (but turned it down),

    Cons

    Newcomers are treated the worst and don't get the respect or benefits of permanent staff. Constantly asked to do overtime and often coerced into doing it. Very passive-agressive working environment. Incompetent managers. Rudest customers I've encountered. Incredibly boring, menial work. Was misled on ins and outs of job roll. Insufficient breaks.

    Advice to Management

    Stop pretending that you're less exploitative than any other supermarket just because you are slightly more up-market. Give your employees longer/more frequent breaks. Provide proper managerial training for your managers and supervisors.


  2. Helpful (1)

    "review"

    Star Star Star Star Star
    Former Employee - Customer Assistant in Chichester, England (UK)
    Former Employee - Customer Assistant in Chichester, England (UK)

    I worked at Waitrose part-time (More than a year)

    Pros

    Good pay for teenagers i guess

    Cons

    strict managment
    managment very penichity

    Advice to Management

    calm dpwn


  3. Helpful (1)

    "Bad senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time (More than a year)

    Pros

    good discount
    had a good manager (for the most parts) however the managers were all changing department a lot

    Cons

    messed my contract up 3 times- told me i was permanent then turned around 2 months later and said i wasn't. Gave me a 'new job' which i refused
    moody customers
    not everyone is particularly friendly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay rate is good, especially if you work on Sunday you get time and a half. Good first job for a student, young environment.

    Cons

    Management are completely hopeless, they are incredibly strict with when you take holiday, pressure you into taking extra hours, take advantage of students.

    Advice to Management

    Look after your part time staff more, try not to change around management staff quite so often, review pay more often.


  6. Helpful (2)

    "Cultish, brainwashed, mind destroying place to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Goods In Clerk in Leyland, England (UK)
    Current Employee - Goods In Clerk in Leyland, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Waitrose full-time (More than 3 years)

    Pros

    Relationships i made with people there
    A few good managers
    Good benifits
    Good experence gained from them

    Cons

    As the title says this place will mess with your head, its turned men into little boys seeking approval constantly. They have elite cliques which are groomed by the managment to do there bidding, with them constantly brown nosing and getting better promotions than anyone else. They make it clear who there favourates are and rub it in everyones face who notices. People feel constantly depressed inside that warehouse, constantly saying how they have to get out of there and find a better job, and how much they hate it! There has even been a rebel inside the warehouse who set up a twitter page called 775insider and on that page you can see what dirty scummy crap that happens behind the scenes there and its utterly shocking. Its been such a corrupt experence, and its going to take months to block the last 3 years out my head. I could write pages and pages of words to explain this place, but nobody would understand apart from those who are inside it.

    Advice to Management

    Your all destroying what could of been the best place ever to work. You should be ashamed to of led all those people on in the begining, everyone is leaving now, and leaving as a broken person. What a giant waste of time and money even building that experement in the first place .


  7. Helpful (2)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Great staff, can be an enjoyable job when you have the right resources, profit share at the end of the year

    Cons

    A lot more than 39 hours per week, poor work life balance, promises of promotion but no action

    Advice to Management

    I think it's clear to see that people will only hold on for a certain amount of time before they've had enough


  8. Helpful (1)

    "Leyland"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Partner in Leyland, England (UK)
    Former Employee - Warehouse Partner in Leyland, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount that's about it really

    Cons

    Non family friendly, denied training, slave drivers


  9. Helpful (2)

    "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good discount, works at waitrose and John lewis however prices are still not competitive so only worth it if its something noone else stocks

    Cons

    Average pay, not like you suspect
    Bonus is used to bump pay up to a better wage, still doesnt match M&S or Sainsburys
    Little progression for females, took me 4 years yet a new male worked who wasnt as knowledgable was bumped up in 1
    All male management who are grossed out natural womanly issues
    Bad understanding towards sickness

    Advice to Management

    I left because of awful management, no help toward career progression and I hadnt been paid correctly in 5 months, plus every manager I had was male and not at all understanding of any female issues.
    I would have liked to have seen some sensitivity training, some general biology training for these male managers and someone trained to actually input pay correctly.
    I worked across 3 different stores in over 5 years yet this was a management pattern.


  10. Helpful (3)

    "Great people, awful pay awards and treatment of staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Bracknell, England (UK)
    Former Employee - Business Analyst in Bracknell, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Waitrose full-time (More than 3 years)

    Pros

    Final salary pension scheme. Discount on JL group shopping. Annual bonus.
    Great experience to get involved with a major retailer and work across the business. Plenty of initiatives.
    Some brilliant people to meet and work with.
    Good respect of holidays and variable access to services and group benefits.
    Great restaurant services.

    Cons

    You'll be lucky if you ever see much of a pay rise after your start date. The bonus is used to offset wages and significantly used as a tool to retain people.
    Very few opportunities for training and development.
    Staff are generally treated poorly by management and their loyalty and commitment is taken advantage of, especially store staff.
    Many staff services and protections have been diminished year on year.
    The whole Partner model is has been subverted as a tool to suppress complaint and subvert action to make services and conditions better for staff by giving an appearance of having an influence.

    Advice to Management

    Value your people and stop basing and benchmarking your treatment of them on what the other big chains do/get away with.
    It has become a race to the bottom and unnecessarily is destroying what makes Waitrose great, by having a Partnership model that doesn't need to be purely profit driven


  11. Helpful (2)

    "Old school mentality lead by weak managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Waitrose full-time

    Pros

    The benefits and on site canteen. Ability to freely work from home.

    Cons

    The long term "Partners" don't have a can do or make it right attitude but are more procedure driven and very much set in their ways. Little or no flexibility from long term staff. Managers are too week and very afraid of consequences, especially when dealing with difficult staff and situations. No career progression prospects unless you suck up to the management. Very out of date performance review system. Retail price wars will claim John Lewis Partnership soon if they don't change their attitude soon.

    Advice to Management

    Wake up and drag the staff and company into the 21st century.



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