Waitrose Reviews | Glassdoor

Waitrose Reviews

Updated March 28, 2017
697 reviews

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Full-time Part-time

697 Employee Reviews

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Pros
Cons
  • Difficult to get promoted if working on part time basis (in 31 reviews)

  • Long hours with repetitive activity (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Exeter, England (UK)
    Former Employee - Customer Service Assistant in Exeter, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time (More than a year)

    Pros

    Relatively flexible hours, effective part time college and student holiday income. High levels of training provided

    Cons

    Trade often slow in Exeter, managers can be unwilling to accommodate individual circumstances. Overtime often expected to be completed, not seen as a choice. Relatively high turnover of staff.

    Advice to Management

    Clearer communication between departments and managers. Often too willing to help the customers, easy for the good nature of the business to be taken advantage of.


  2. "Its ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in London, England (UK)
    Current Employee - Customer Service in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It's fun, lively, always changing. I've made great friends working here and I have learnt a lot from everyone

    Cons

    There is not enough opportunities to get promoted, to move up or get a better salary. They tend to move people up who have been their from a young age as oppose to older, new people. The managers are job worths and it can get nasty

    Advice to Management

    Make more opportunities to get promoted, move up, become a team leader, supervisor or a manager. Make an apprentice scheme just for employees.


  3. "Friendly staff"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    Pleasant place to work with friendly colleagues and managers

    Cons

    Hard to get time off from shifts


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  5. Helpful (1)

    "Good work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Waitrose (Less than a year)

    Pros

    Good work life balance mainly

    Cons

    Managers can be fairly unsympathetic
    Managers too busy doing paperwork in the office to know how the shop floor really runs

    Advice to Management

    More hands-on approach


  6. "anonnymus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Ad in London, England (UK)
    Former Employee - Product Ad in London, England (UK)

    I worked at Waitrose (More than 3 years)

    Pros

    good environment

     good people

    nice fast paced environment

    Cons

    no promotions based on hard work just if you know management

    Advice to Management

    start valuing hard workers


  7. Helpful (1)

    "It was ... nkce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Clapham Junction, England (UK)
    Former Employee - Anonymous Employee in Clapham Junction, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly staff, managers are nice (some of them)

    Cons

    Cutting off staff to save money and overworking the remaining staff, no rewards for hardwork


  8. "Awesome company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant - Operations in Hull, England (UK)
    Former Employee - Customer Service Assistant - Operations in Hull, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose (Less than a year)

    Pros

    Great partners, supportive management and a fun working atmosphere.

    Cons

    Not enough overtime, no full time hours available


  9. "A fantastic company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitrose Supermarket Assistant in Alton, South East England, England (UK)
    Former Employee - Waitrose Supermarket Assistant in Alton, South East England, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time (More than 3 years)

    Pros

    Fantastic company to work for which really cares for and looks after its partners (employees). The perfect first job for a teenager/young adult.

    Cons

    Can be very physically demanding on longer shifts with little time to get your breath back during busy periods. Do not apply for a position on Fresh or Ambient unless you are physically fit.

    Advice to Management

    More senior management need to show their faces more and lead by example. We often found that managers would be relaxing and chatting to each other whilst we were rushed off our feet.


  10. "Good environment, not great bureaucracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    Team members were great, the work was hard but manageable and the perks of the job were useful (partnercard etc.)

    Cons

    Due to the internal staff portal taking over most common HR responsibilities, it was very difficult to sort out issues with pay, which led to some difficulties regarding unpaid wages purely due to a spelling error.

    Advice to Management

    Keep up the good environment, and making sure that employees are looked after. Maybe think about adding a bit more of a human touch to the operational side. though


  11. "Good ethics, slow development opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Waitrose full-time (More than 3 years)

    Pros

    Good work/life balance encourages. Company offers pay per performance. Opportunities for big responsibility from day 1.

    Cons

    Lots of partners who have been in their roles for decades. Lack of appetite in the business to take a risk on young talent- often feel like you're pushing against a brick wall.



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