Walgreens Reviews | Glassdoor

Walgreens Reviews

Updated June 25, 2017
10,087 reviews

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Full-time Part-time

10,087 Employee Reviews

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Pros
Cons
  • Poor work/life balance like in all retail (in 240 reviews)

  • Pay Is not ideal for the amount of work (in 104 reviews)

More Pros and Cons

  1. "It was a very easy job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Durham, NC
    Former Employee - Customer Service Associate in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walgreens part-time (More than a year)

    Pros

    Meet lots of people. Great environment.

    Cons

    Open 365 days a year.

    Advice to Management

    Holidays off


  2. "Great Company, but Needs Work (You get a 3!)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Midlothian, VA
    Current Employee - Pharmacy Technician in Midlothian, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Walgreens full-time (More than a year)

    Pros

    Pharmacy is for some who likes a fast paced environment and can handle juggling the drive thru, out patient window, AND another customer on the phone if needed. The whole IC+ system isn't exactly rocket science once you play around with it for a bit, either.

    Cons

    There aren't really many cons to being a tech, unless you count getting yelled at on the daily by someone when you tell them that their insurance doesn't cover a drug because it's technically considered OTC, or how about "Ma'am, I understand you may have "dropped your medication down the drain", but being as though Oxycodone is a controlled substance, we will have to call your doctor for a prior auth.", and my absolute favorite, "I paid waaaaay less for this last month, I'm not paying $37.00 for this" *pulls up patient, goes I to central profile and checks RX history* Sir, you've been getting this filled for the past couple years here I see. I also see that EVERY single time you paid $37 for it, and that's with the GoodRX code."

    Advice to Management

    When calculating NPS scores, some should honestly be filter out. Even when I worked up front before I was a tech, we'd get surveys with people stating, "Oh the customer service was amazing! I'm always in and out, such speedy service! But your prices are too high" and that person ends up giving the store a 4. Same with pharmacy, "Great service but my prescriptions are too high so you get a 2"


  3. "Pharmacy Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Fort Worth, TX
    Former Employee - Certified Pharmacy Technician in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walgreens full-time (More than a year)

    Pros

    Great benefits and a friendly work related climate.

    Cons

    This company could use more employed CPhT.

    Advice to Management

    Improve on customer waiting time


  4. "A Decent Retail Experience"

    Star Star Star Star Star
    Current Employee - Customer Service Associate in Las Vegas, NV
    Current Employee - Customer Service Associate in Las Vegas, NV

    I have been working at Walgreens part-time (More than a year)

    Pros

    Unless you primarily work as a cashier, the ability to move about a smaller store that allows you to get familiar with stock and location is a plus.

    Cons

    Personal experience with the company heavily depends on the individual store you work. How one store operates and works with employees can be entirely different from a location down the street.


  5. "Dependent on Great Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Goodyear, AZ
    Former Employee - Shift Supervisor in Goodyear, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walgreens full-time (More than a year)

    Pros

    Lots of variable skill sets
    Great experience for both learning and handling retail and customer service

    Cons

    Poor consistency in scheduling
    Overworked given constant cuts to labor
    Highly stressful during specific seasons


  6. "Pharmacy Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Davie, FL
    Current Employee - Anonymous Employee in Davie, FL
    Recommends

    I have been working at Walgreens part-time (More than 3 years)

    Pros

    Flexible and if you are looking to move, great company to move with - practically can move anywhere and have a part-time job and pick up shifts open anywhere.

    Cons

    Lot of employees talk about how bad things are continuously getting. Even the pharmacists! Reduce hours and pay of current employees at least once during my three years there.


  7. Helpful (1)

    "Stressful and unfulfilling."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Certified Pharmacy Technician in Chesapeake, VA
    Current Employee - Senior Certified Pharmacy Technician in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Walgreens full-time (More than 3 years)

    Pros

    Gaining experience in the retail pharmacy industry. Improving customer service skills. Increased knowledge of insurance practices and billing. Improved medical terminology.

    Cons

    The company bey clearly does not value its employees. There is the constant threat of being written up for small or perceived infractions and very little motivation. Little to no upward mobility in the company.


  8. Helpful (1)

    "Completely stressful and always unappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Certified Pharmacy Technician in Elyria, OH
    Former Employee - Senior Certified Pharmacy Technician in Elyria, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Walgreens full-time (More than 5 years)

    Pros

    You get a 15% discount on in store purchases. The health insurance was fairly good and the prescription insurance was great

    Cons

    There is no work-life balance. You are expected to stay late and come in early. Unappreciated by management. Very stressful work environment.


  9. Helpful (1)

    "Asst. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager in Houston, TX
    Current Employee - ASM- Assistant Store Manager in Houston, TX
    Recommends
    Negative Outlook

    I have been working at Walgreens full-time (More than a year)

    Pros

    Co workers are great always will to help

    Cons

    The store organization is very sloppy

    Advice to Management

    Praise your employees more often


  10. "People first?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Manager in Atlanta, GA
    Current Employee - Pharmacy Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Walgreens full-time (More than 10 years)

    Pros

    User friendly interfaces when they work

    Cons

    Something is always breaking, upgrade equipment along with technology

    Advice to Management

    There seems to be a company culture of undervaluing employees. Keys make certain that they adds 100% aware of how easily replaceable they are. Stop cutting support staff hours, then expecting exceptional customer service and efficiency. They are mutually exclusive from a customer expectation standpoint!!!!


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