I worked at Walmart full-time (Less than a year)
Customer appreciation of putting them first when possible. Selling a good product that performs well and will last.
Constant management undermining of employee's best efforts to serve the best interests of customers. Fellow workers with a very poor work ethic with no real regard of completely helping customers choose the best product for their needs. Too much emphasis on just making a buck, when good customer service will do the job for them. Management wont get out of the way when sales staff knows more about the product then they do.
Advice to Management
Be honest with your customers and staff. Stop lying to both. Acquire some integrity somewhere and start serving the customers needs. Treat customers and employees with respect and dignity. Stock products that customers actually need. Stop hiring employees who dont have a good work ethic and dont really care about their job. This would keep turn over rates way down. One last thing. Stores management says in new employee greeting letter that he considers his employees like family. Really?? Then why take almost TWO months to replace a toilet seat for the employee's men's bathroom? I would never carelessly regard MY family in that manner. Esp when there is only two sets of bathrooms- customers and employees. Slim pickings when the need to go overwhelms you.
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