Walmart Customer Service Manager Reviews | Glassdoor

Walmart Customer Service Manager Reviews

Updated October 17, 2018
657 reviews

Filter

Filter

Customer Service Manager

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Walmart CEO Doug McMillon
Doug McMillon
202 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "good pay Work hours lots of extra shift if you are willing to work" (in 1369 reviews)

  • "Best environment, work life balance" (in 286 reviews)

Cons
  • "Work life balance sometimes not there" (in 819 reviews)

  • "They schedule u an 38 hours so they don't have to give full time benifits" (in 1161 reviews)

More Pros and Cons

  1. "good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager (CSM) in Dickinson, ND
    Former Employee - Customer Service Manager (CSM) in Dickinson, ND
    No opinion of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    its a great place to work. i loved my coworkers . the managers are nice. hours were good. location. transferabilty.

    Cons

    for the most part my experience at Wal-Mart has been good and i dont have any complaints at all. it was a good time

    Advice to Management

    none


  2. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portage, MI
    Former Employee - Customer Service Manager in Portage, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 8 years)

    Pros

    Compensation is decent as well as reasonable

    Cons

    The turnover rate is high.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager Supervisor in Fort Lauderdale, FL
    Current Employee - Customer Service Manager Supervisor in Fort Lauderdale, FL

    I have been working at Walmart part-time (More than a year)

    Pros

    I don't see any pros

    Cons

    Wal-Mart is not a good place to work


  4. "Secondary Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Secondary Customer Service Manager in Newport, SC
    Current Employee - Secondary Customer Service Manager in Newport, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    Makes you feel important

    Cons

    You don’t receive the pay for the job... you get paid the same as cashiers

    Advice to Management

    Don’t make someone feel that they are promised a job but then give it to someone else


  5. "it was a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Colorado Springs, CO
    Former Employee - Customer Service Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    good people, management was very friendly and helpful.

    Cons

    Other co-workers will either throw you under the bus or try to get you fired

    Advice to Management

    Fire your trouble makers and train them longer.


  6. "Real life lessons. Putting in hard work can get you moving up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Edinburg, TX
    Current Employee - Customer Service Manager in Edinburg, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    If you try, it not really hard to move up.

    Cons

    Under appreciated, bad coverage, bad raises

    Advice to Management

    We have to deal with associate that do the bare minimum, associates have way to many call in points and abuse them.
    We don’t have enough equipment to get the job done. And they scheduling has been horrible for the front end. The fact that the associate that puts half the effort gets paid the same as me and receives a raise as well.


  7. "Can be different everyday."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Manager (CSM) in Bennington, VT
    Current Employee - Customer Service Manager (CSM) in Bennington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart full-time (More than a year)

    Pros

    - 10% Discount (except food)
    - Bonus every 3 months
    - Good place to gain customer service experience
    - Good benefits and PTO (If full-time)

    Cons

    - Customers are relentless and rude
    - Front end is full of drama
    - You get in trouble for following company policies

  8. "A good place to start, not to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Sidney, OH
    Current Employee - Customer Service Manager in Sidney, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Walmart full-time (More than 3 years)

    Pros

    You become family with whoever you work with, you'll always feel like you belong somewhere when you move in the store. Multiple places to work or help out.

    Cons

    Hours are becoming inflexible unless you have a fully open schedule. Single moms have issues working here.

    Advice to Management

    Be more proactive with your store and it's associates because they're truly what make a store a good store.


  9. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager Supervisor in Blair, NE
    Former Employee - Customer Service Manager Supervisor in Blair, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 5 years)

    Pros

    Good benefits, good hours, good pay

    Cons

    Angry customers yelling at you, working holidays


  10. "Customer service supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Jefferson City, MO
    Former Employee - Customer Service Manager in Jefferson City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Walmart full-time (More than 5 years)

    Pros

    Enjoyed working with the public and training new associates. Loved helping them when I was able.

    Cons

    Low pay for what the job entailed. Management wasn't always available when needed. It was hard to make people happy and still follow policies. Although management would just come override you anyway.

    Advice to Management

    Trust your csms. Show appreciation better to your employees. See them as individuals and help work with them when their lives get the best of them.