Walmart Customer Service Manager Reviews | Glassdoor

Walmart Customer Service Manager Reviews

Updated December 1, 2018
662 reviews

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Customer Service Manager

3.1
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Approve of CEO
Walmart CEO Doug McMillon
Doug McMillon
204 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance sometimes not there" (in 853 reviews)

  • "They schedule u an 38 hours so they don't have to give full time benifits" (in 1172 reviews)

More Pros and Cons

  1. Helpful (1)

    "Walmart CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Clovis, CA
    Former Employee - Customer Service Manager in Clovis, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    Great Coworkers , Fun party's always after work .

    Cons

    Nothing i can think of .

    Advice to Management

    I think my store had great management .


  2. "Best workplace ever!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Grand Prairie, TX
    Former Employee - Customer Service Manager in Grand Prairie, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart (More than 8 years)

    Pros

    Great growth opportunities for people with great work ethics

    Cons

    As a Manager you work long hours with and have lesser time for your family

    Advice to Management

    Listen to your employees and don't take advice as an insult

  3. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager Supervisor in Timberville, VA
    Current Employee - Customer Service Manager Supervisor in Timberville, VA
    No opinion of CEO

    I have been working at Walmart full-time (Less than a year)

    Pros

    The lowest paid employee's, are the best workers

    Cons

    A lot of bullying goes on by upper management

    Advice to Management

    Know exactly how your management, is causing high turn over.


  4. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager Supervisor in Brownsville, TN
    Current Employee - Customer Service Manager Supervisor in Brownsville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart full-time (More than 8 years)

    Pros

    Love working with the public

    Cons

    Down sides are being short staffed and customers ate complaining but you do all you can to take care of customers with fast and friendly service!

    Advice to Management

    Stand behind your associates


  5. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in High Point, NC
    Former Employee - Customer Service Manager in High Point, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    Good Management, good scheduling, good hourly rate, opportunity to grow. Amazing benefits package.

    Cons

    Long hours
    Senior CSMs tried to not act their pay rate (didn’t work)

    Advice to Management

    None


  6. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portage, MI
    Former Employee - Customer Service Manager in Portage, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 8 years)

    Pros

    Compensation is decent as well as reasonable

    Cons

    The turnover rate is high.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager Supervisor in Fort Lauderdale, FL
    Current Employee - Customer Service Manager Supervisor in Fort Lauderdale, FL

    I have been working at Walmart part-time (More than a year)

    Pros

    I don't see any pros

    Cons

    Wal-Mart is not a good place to work

  8. "Secondary Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Secondary Customer Service Manager in Newport, SC
    Current Employee - Secondary Customer Service Manager in Newport, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    Makes you feel important

    Cons

    You don’t receive the pay for the job... you get paid the same as cashiers

    Advice to Management

    Don’t make someone feel that they are promised a job but then give it to someone else


  9. "it was a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Colorado Springs, CO
    Former Employee - Customer Service Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    good people, management was very friendly and helpful.

    Cons

    Other co-workers will either throw you under the bus or try to get you fired

    Advice to Management

    Fire your trouble makers and train them longer.


  10. "Real life lessons. Putting in hard work can get you moving up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Edinburg, TX
    Current Employee - Customer Service Manager in Edinburg, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    If you try, it not really hard to move up.

    Cons

    Under appreciated, bad coverage, bad raises

    Advice to Management

    We have to deal with associate that do the bare minimum, associates have way to many call in points and abuse them.
    We don’t have enough equipment to get the job done. And they scheduling has been horrible for the front end. The fact that the associate that puts half the effort gets paid the same as me and receives a raise as well.