Walmart Customer Service Manager Reviews | Glassdoor

Walmart Customer Service Manager Reviews

Updated February 14, 2019
674 reviews

Filter

Filter

Customer Service Manager

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Walmart CEO Doug McMillon
Doug McMillon
209 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance is challenging at times" (in 884 reviews)

  • "Your practically work full-time hour with no benifits" (in 1188 reviews)

More Pros and Cons

  1. "Good life support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Omak, WA
    Former Employee - Customer Service Manager in Omak, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    Good pay (in my area anyways), good benefits for full time employees, good available hours

    Cons

    My store had some funky management choices now and then, otherwise no real cons.

    Advice to Management

    Be consistent with your employees across the board


  2. "Great learning environment and flexible scheduling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Dahlonega, GA
    Former Employee - Customer Service Manager in Dahlonega, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    I started as a cashier and in about a year I was promoted to Service Desk Associate. I learned a lot about customer service and eventually was promoted to CSM. I learned how to be a leader and how to multi-task

    Cons

    Things could be very hectic as a CSM and you have to be able to work well under pressure.

    Advice to Management

    Support your CSMs. They do SO much with little appreciation. It provides a great learning environment for someone who is quick on their feet but can be overwhelming at busy times.

  3. "Walmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager Supervisor in Macon, GA
    Current Employee - Customer Service Manager Supervisor in Macon, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Walmart full-time (More than 5 years)

    Pros

    Great pay great benefits good employees but not all.

    Cons

    There's no teamwork. You will work a crazy schedule too really don't have time for yourself.


  4. "Not as Bad as People make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Cypress, TX
    Current Employee - Customer Service Manager in Cypress, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart full-time (More than a year)

    Pros

    I personally had a great time being customer service manager. I considered all the front end and people throughout the store family. The people who worked at my store are great. Always staying busy so time moves fast. Personally I enjoy interacting with people so I honestly enjoyed being front end.

    Cons

    Management can be little stretchy but it is going to vary with each store. My assistant manager was awesome and really cared about our associates. Also it seems they like to cut people's hours so a lot of time we were short handed. We just had to do our best. Work is what you make it. It really isn't that difficult.

    Advice to Management

    Your associates are your family. We're willing to help if you're willing to listen.


  5. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Racine, WI
    Current Employee - Customer Service Manager in Racine, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart full-time (More than 5 years)

    Pros

    Fun job and coworkers with positive attitudes.

    Cons

    Poor staffing but that’s all of retail.

    Advice to Management

    Keep doing your best.


  6. "Needs Improvement from the Top Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Greeley, CO
    Former Employee - Customer Service Manager in Greeley, CO
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    Meet many people
    Keep you busy

    Cons

    Favoritism
    High Turnover
    Management not supportive of staff
    Scheduled hours may vary greatly day to day

    Advice to Management

    Create a more supportive work culture


  7. "Best First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager Supervisor in Bryant, AR
    Former Employee - Customer Service Manager Supervisor in Bryant, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    They offered flexible hours along with proper training. Upper management always supported what lower management felt was right.

    Cons

    There wasn't much of a sense of urgency for customer issues and problems.

    Advice to Management

    In such a large world of big business, pay attention to the small people. Your associates and your customers are who keep you in business. Their opinions are important.

  8. "Management is Difficult"

    StarStarStarStarStar
    Former Employee - Customer Service Manager in Mesa, AZ
    Former Employee - Customer Service Manager in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Walmart part-time (Less than a year)

    Pros

    The pros are that it is easy to move up the scale if you are a hard worker.

    Cons

    The management is not flexible, nor are they understanding.


  9. "It's not for everyone, need to be fast worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Westminster, CA
    Former Employee - Customer Service Manager in Westminster, CA

    I worked at Walmart full-time (More than 8 years)

    Pros

    You build alot to friendship with people you would not normal talk to outside of work. I still go back to see all of my old coworkers

    Cons

    Short staff, you need to know a little bit about everything, they will put you where you are needed even if that's not your job code.

    Advice to Management

    Treat you associated better. Some people work very hard and are not appreciated.


  10. Helpful (1)

    "Mostly Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Washington Court House, OH
    Former Employee - Customer Service Manager in Washington Court House, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    Great co-workers
    Great vision insurance
    Great people to people connection

    Cons

    Higher management can be rude or misunderstanding when stressed
    Skeleton crew on most shifts when people are really needed
    Hard to personal time with management when its really needed

    Advice to Management

    Listen to your associates better when they need you before blurting out a random answer. Back your associates up when they tell you that a customer is a repeat or is constantly trying to break a policy. And lastly communicate to the other management more.