Walmart Customer Service Representative Reviews | Glassdoor

Walmart Customer Service Representative Reviews

Updated December 3, 2018
191 reviews

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Customer Service Representative

2.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Walmart CEO Doug McMillon
Doug McMillon
46 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance sometimes not there" (in 853 reviews)

  • "They schedule u an 38 hours so they don't have to give full time benifits" (in 1172 reviews)

More Pros and Cons

  1. "VSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Las Vegas, NV
    Former Employee - Customer Service Representative in North Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 5 years)

    Pros

    Company that care a great deal for they're employee's and families. Benefits are great. And pay is competitive

    Cons

    Hrs can be spread

    Advice to Management

    Promote within.


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burlington Township, NJ
    Former Employee - Customer Service Representative in Burlington Township, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    Discounts bonuses fun sometimes good holiday party

    Cons

    Hours no long term promises

    Advice to Management

    Steady schedules

  3. "good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Inverness, FL
    Current Employee - Customer Service Representative in Inverness, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Walmart full-time (More than 8 years)

    Pros

    opportunity to advance with in

    Cons

    cut hours at the end of the year

    Advice to Management

    appreciate the little people


  4. "They forget you have a life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Walmart full-time (More than a year)

    Pros

    Some flexibility
    Hour lunches
    Hours are consistent

    Cons

    The points system is ridiculous,
    No room to grow/very little
    Management is usually bad
    Breaks were never On time

    Advice to Management

    How do I only have 4 points (for the first 6 months) if I am full time working 40+ hours a week, when a part time employee has the same 4 points but works considerably less than me?


  5. "Cashier, cash office, customer service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Cashier in Sandpoint, ID
    Former Employee - Customer Service Representative/Cashier in Sandpoint, ID

    I worked at Walmart full-time (More than 3 years)

    Pros

    Good benefits. Had good incentives.

    Cons

    I don't have any cons.

    Advice to Management

    No advice


  6. "Stocker / Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker/Customer Service Representative in Houston, TX
    Former Employee - Stocker/Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart full-time (More than a year)

    Pros

    The place was clean and friendly

    Cons

    pay could be better, but it is retail

    Advice to Management

    none, they do a great job


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than 3 years)

    Pros

    Everyone shops at this place

    Cons

    The partime hours are bad

    Advice to Management

    Better salary for employees

  8. "Left this place for good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Walmart part-time (More than 3 years)

    Pros

    Co-workers
    Vacation Time
    Paid time off
    Sick days

    Cons

    Poor Management
    Scheduling
    No benefits
    Overworked
    Forced to do other Employees work
    No Holidays off

    Advice to Management

    Treat your employees like humans not robots and PAY them what they deserve.


  9. Helpful (1)

    "Wal-Mart sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Walmart full-time (Less than a year)

    Pros

    None none none none and none

    Cons

    Terrible work environment . Customers and staff rude.

    Advice to Management

    Treat people better


  10. Helpful (1)

    "Customer service/Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative - Checker/Cashier in Saint Robert, MO
    Former Employee - Customer Service Representative - Checker/Cashier in Saint Robert, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    The pay is not to bad

    Cons

    Need more Hours. And Days off

    Advice to Management

    Treat your Employees fairly..Nice