Walmart Employee Reviews | Glassdoor

Walmart Reviews

Updated February 23, 2017
24,094 reviews

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24,094 Employee Reviews

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Pros
  • Good pay, great benefits working there (in 694 reviews)

  • Good pay great benefits room for advancement with excellent work/ life balance with flexible hours and remote work options (in 181 reviews)

Cons
  • schedules can be rough for work/life balance (in 511 reviews)

  • no full time positions available (in 856 reviews)

More Pros and Cons

  1. "Cap supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Walmart full-time

    Pros

    Employment! Quickest path to management

    Cons

    Heavily Under Staffed, Full expectations

    Advice to Management

    Run the program as designed by corporate


  2. "retail sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none at all sucky comany

    Cons

    everything needs to be reviews

    Advice to Management

    they suck


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    Does not require documents for employment

    Cons

    Most of Managers have attitude, no work-life balance, they hire you for one title but use you for every title, they keep hide lot of things from associate, flattery, doing systematic corruption, racism, looooot of coaching with no reason, knotty. (Even managers are not agree to this company policy but they afraid of telling).

    Advice to Management

    Work on Logic, Conscience, honesty. the philosophy behind the life is not money.


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  5. "Uniquely awful work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Customer Service Representative in Fort Worth, TX
    Former Employee - Tier II Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Walmart full-time (Less than a year)

    Pros

    The tier 2 contact center air conditioning was always on point, which during summer in Texas is a big plus. The insurance isn't terrible.

    Cons

    The warehouse in Fort Worth that holds the T2 contact center is in the middle of nowhere. When you're on 30 or 45 minute lunches, you better have brought your lunch, otherwise you won't be eating that day.

    Shifts are 9 hours long in the contact center. Lunches are 30 mins. They can be expanded to an hour depending on volume, but not being forced to work overtime shouldn't be presented as a treat. I understand that Walmart is anti-union, but that's just cruel.

    Don't expect to see your family or friends during the holidays. There's mandatory work on Thanksgiving, mandatory 12 hour shifts on Black Friday and Dec. 26th, and mandatory 8 hours a week of overtime from November through December.

    Management is largely clueless when it comes to things like management. They do have a promote from within culture, but when the only people there longer than six months or so are the ones who didn't have the good sense to run away screaming, it makes for an interesting time. Ask 3 different managers what to do in a given situation and you'll get 4 different answers. Also, get every request made of you in writing. If your immediate manager gives you a special task that will take you off the phones for any extended length of time, you'll have two more managers trying to get you in trouble for being off the phones to curry favor with their own bosses. That proof you weren't just goofing off will come in handy when the busybodies come knocking and your immediate supervisor is off smoking a cigarette for the third time that hour or taking a nap in the employee lounge.

    Employee morale is a problem, turnover is extremely high, and the place was never even close to fully staffed my entire time there. Even though in the more than two years or so it had been open until I got the job, they had hired enough people to fill the place three or four times over, the floor was never more than half full. Even at 2pm when everyone, including the 6am employees, are there, the place just wasn't anywhere close to full. The floor itself isn't large by any means, and seating wasn't shared. Even still, there were many cubes there that had never been used for anything other than storage.

    Every customer you speak to who isn't trying to run a scam will be angry - they're already fed up with someone else to get to you. Then, to get to tier 2, they have to wait for about an hour on average which only makes them madder. If they aren't angry when they get to you, you'll likely have to correct misinformation they were previously given, which will make them mad. Also, you'll tell the scammers no, and that's when they get personal with their insults. Unfortunately, you are generally being yelled at and mistreated for good cause because the company did something wrong. It makes it difficult to take pride in your work.

    Despite customer service survey scores above 90% (60 is "required" for T2 and the average is less than that) and quality scores above 90% (75 is "required" and the average is less than that), I was on track to be fired because my average handle time was about a minute longer than it should have been. In other words, management doesn't really care if you're unpleasant, inaccurate, or careless, so long as you're quick about it.

    I was embarrassed to work there. Leaving aside any thoughts about Walmart at large, the website side of the business has a horrible reputation. Everyone you talk to that has learned where you work will have a story that starts with, "Well, I tried ordering something from them once or twice..." and it will go downhill from there. Leaving was the best decision I ever made. You know how when two people are dating you know it's serious when they finally list the relationship on their social media? Walmart eCommerce and I were never "Facebook official". Working there was just something I did for the money and tried to keep secret from anyone I knew or would meet until something good came along.

    Advice to Management

    Actually train outsourced T1 reps to do their jobs and/or have some sort of accountability for the outsourced operations. Also, having average handle time the primary metric of performance over customer service survey scores and quality scores is a mistake.


  6. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart part-time

    Pros

    customers fun managers sales environment

    Cons

    The drive to work


  7. "Customer service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walmart full-time

    Pros

    The Pay rate was good

    Cons

    I didnt like management they hang in clicks


  8. "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walmart full-time

    Pros

    Great people to work with.

    Cons

    Hours aren't flexible. Short handed everyday


  9. "Walmart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    employee discount quarterly bonuses vacation time

    Cons

    contradicting management poor organization extremely understaffed


  10. "Data analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst
    Current Employee - Data Analyst
    Doesn't Recommend
    Approves of CEO

    I have been working at Walmart full-time (More than a year)

    Pros

    Work life balance good
    Lot of exposure - big company

    Cons

    Not much to learn and grow
    Not much work
    Pathetic infrastructure
    Pathetic place bentonville


  11. "Walmart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Mooresville, NC
    Former Employee - Sales Associate/Cashier in Mooresville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart part-time (Less than a year)

    Pros

    You get to work and learn in different departments

    Cons

    If you move and try to transfer it's hard to get in. Cannot work over 40 hours.

    Advice to Management

    Help employees more when they try to transfer



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