Walmart eCommerce Director Reviews | Glassdoor

Walmart eCommerce Director Reviews

Updated February 1, 2017
15 reviews

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Director

3.1
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Walmart eCommerce President & CEO of eCommerce Marc Lore
Marc Lore
1 Rating

Employee Reviews

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Pros
  • Walmart e-commerce is true to their values and insuring their employees are compensated and have work/life balance (in 76 reviews)

  • Great place to help start a new business in e-commerce (in 21 reviews)

Cons
  • Not the greatest work-life balance (in 21 reviews)

  • While compensation is competitive among the market, lacking in other benefits such as healthcare, no free food, and not many other perks (in 11 reviews)

More Pros and Cons

  1. "Dynamic Environment. Lots of Change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Bruno, CA
    Current Employee - Director in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart eCommerce full-time (More than a year)

    Pros

    Great People. Lots of Passion.

    Cons

    Cultural Ambiguity. A combination of old school (Arkansas), new school (San Bruno), small start-up (Jet).

    Advice to Management

    Follow Netflix' approach and really drive a consistent culture of the top behaviors we expect from the associates.


  2. Helpful (6)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Bruno, CA
    Former Employee - Director in San Bruno, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Walmart eCommerce full-time (More than a year)

    Pros

    Bad management, no decisions, no leadership

    Cons

    No productivity and effectiveness. Burning cash.

    Advice to Management

    Visionary people who has operational and execution excellence should run the company. It takes months to make a decision and hundreds of people just sit and do nothing but wait for the decision. This how the company should be run.

  3. Helpful (2)

    "Good People"

    StarStarStarStarStar
    Current Employee - Director in San Bruno, CA
    Current Employee - Director in San Bruno, CA

    I have been working at Walmart eCommerce full-time (More than 3 years)

    Pros

    Good people, dedicated and hard working. I enjoy working here most of the time.
    Lots of potential for the company to go big things.

    Cons

    Frustrating lack of understanding about an online business Vs. Stores. Walmart.com is a comparably small business to Walmart stores, does not have the real independence needed to be as big as it could be.


  4. Helpful (16)

    "Very mediocre place with bad quality talent and senior leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Bruno, CA
    Former Employee - Director in San Bruno, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Walmart eCommerce full-time (More than a year)

    Pros

    Only pros I can think of is that they have new buildings in san bruno and sunnyvale so you are not sitting in bad smelling and moldy offices like they do in Bentonville. Other than this, since they are desperate for talent and have a very bad reputation in Bay Area for the mediocre quality of their senior leadership, they tend to pay quite a bit to hire anyone. So maybe join them with a higher salary and then instantly start looking for your next gig which you can take in one year once you earn your sign on bonus. Other than this it is a laughable circus run by jokers

    Cons

    Quality of senior leadership bench is exceptionally poor. Most of the good talent from mid executive to executive levels including from Kosmix (now walmart labs) is already gone further concentrating the pool of mediocrity. Instances of many senior leaders making a fool out of themselves in meetings as they do not really know much about ecommerce or innovation in retail. Lot of empty noise about competing with Amazon and Alibaba while basic talent in many functions is deplorable. I found it to be the biggest collection of underperformers ever seen with virtually every single project years behind schedule with very poor quality code. Some of the projects they will launch wont even matter now as the time of them have already gone by. If this is your idea of innovative and inspiring workplace then go ahead and join. Within first week you will regret your choice and then wait 51 more weeks to earn your signing bonus and get out. Most of the folks do the same.

    Lots of other game of thrones like drama goes on as incompetent leaders try to prolong their survival by always blaming someone or something else. Look up linked in profile of leaders whose group you might join and you will be shocked at their inexperience versus titles. Most negotiated their way in at those ranks from similar positions in small, inconsequential companies else they cannot even become Directors from inside working their way up. Many are quite dishonest too in their dealings. Do your research first and talk to at least a dozen insiders first before you join as some of the rosy reviews you read here might actually be posted by recruiters or some of the senior leaders themselves to save their face as they are quite dishonest in their dealings or talk to the people in the valley and ex Walmart folks to hear the real version

    Advice to Management

    You should be really ashamed at running such a sub par entity in a place like silicon valley. A small firm of 100 people can really accomplish much more than what you have delivered in last several years and you are to be blamed for this nonsense and no one else. Let some talented executives from the likes of Amazon, Apple, Google, Facebook etc. come and take over the executive leadership ranks as they will understand technology, innovation, and even retail much better than you do and finally give this place a chance to deliver something of value.


  5. Helpful (13)

    "Sr. Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Bruno, CA
    Current Employee - Senior Director in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Walmart eCommerce full-time (More than 3 years)

    Pros

    All advantages have been wasted away. Couple years back this outfit could have seriously challenged Amazon and the likes but likely it will not survive couple more years.

    Only pros as some have mentioned earlier are decent salaries while you really look for your next job away from madness and get your H1B done through them.Also if you are out of station candidate, use them to get your relocation done etc.

    Cons

    Just too many to list so will only mention themes- incompetent senior leadership (virtually bulk of VP+ folks), incompetent CEO who has no domain knowledge of the business, constant and maddening re-orgs to hide lack of work delivery, intense politics to get rid of people who can threaten survival of few top leaders who are mostly incompetent and ignorant, ludicrous leveling like few VPs who actually are senior manager level.

    If you are smart and can work for other top notch firms in the bay area like google, facebook, apple etc. then stay away unless you want to use them for relocation, H1B etc. as mentioned above. Every few months there are mass exits of people leaving voluntarily while the CEO and CTO spin stories to hide their incompetence and lack of knowledge. Excessive influence of Bentonville and they even inject their own clueless people in ecommerce arm. Most of them fail and waste more time while the world around Walmart.com is everyday innovating. I have a sell rating on this company. It likely will not even come close to giving Amazon any real competition.

    Advice to Management

    Accept your mistakes and step down. You are the ones who are really destroying this place just to keep your fat paychecks going. Any other Fortune 50 firm, you would have been fired by now. Only once the top levels of leadership are purged, can this company try to salvage what is remaining but time is passing by soon and I think mostly likely it has already passed this company by


  6. Helpful (12)

    "Incompetence at senior levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Bruno, CA
    Current Employee - Director in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Walmart eCommerce full-time (More than 3 years)

    Pros

    cush job if you want to hang out and not work hard, great work life balance, good pay relatively speaking

    Cons

    - incompetence at the most senior levels of the company
    - no ability to make decisions
    - several 'pet' folks who stick around without delivering, lack of accountability

    Advice to Management

    - listen when negative information is coming through


  7. Helpful (6)

    "Great mission. Difficult execution."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Brisbane, CA
    Former Employee - Director in Brisbane, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Walmart eCommerce full-time (More than 3 years)

    Pros

    Amazing chance to make life better for people that really need it, all around the world. Resources and backing of the world's largest retailer. A chance to make a difference in ecommerce.

    Cons

    Walmart is way, way behind Amazon in ecommerce and doesn't seem to want to spend the money to catch up. Constant changes of leadership make it feel a little like the Hunger Games. Which is great if you're on the "winning" project and deadly if you're not.

    Advice to Management

    There are huge cults of personality things going on. Good luck...

  8. Helpful (10)

    "On 2nd thought, it's not Arkansas's fault this place is a train wreck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Bruno, CA
    Former Employee - Director in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Walmart eCommerce full-time (More than a year)

    Pros

    - Low expectations and standards (note, if you are motivated and truly an A player this will drive you crazy)
    - They pay better than start-ups I guess
    - Lifetime employment: it's virtually impossible to get fired at Wal-Mart or walmart regardless of incompetence...see the execs
    - Free sodas and coffee (unlike Wal-Mart in Arkansas)
    - Really good talking points and sales pitch (although reality is the complete opposite)

    Cons

    - Completely and totally incompetent executive management: exec leadership team comprised of yes-men with no backbone or expertise to push back
    - Unethical execs: the worst was actually pushed out leaving for a much smaller retailer, but don't expect any execs to live by the 3 core beliefs at all (and don't expect the company to care about ethical lapses that impact Associates)
    - This is supposed to be a technology driven company...it's not, execs are clueless, and innovation is simply a talking point
    - Incompetent HR: from comp policies, to how to treat associates, HR is incompetent...and not beyond violating confidentiality of calibration sessions to friends/proteges
    - Agents of change driving to fix problems will get nowhere...this is why top talent is very quick to leave the company and why there is an annual exodus of talent as soon as bonuses are locked down

    Advice to Management

    Game over! Without any real commitment to fixing problems and upgrading the executive ranks (particularly on the technology side) walmart will continue to fall father behind Amazon. Yes 30% growth is more than 20%, but PR spin aside, I'd rather take Amazon's $10Bn growth vs. walmart's $2Bn. So ignore your own spin and PR and be honest with yourselves. The business is broken, the technology is a disaster and if you need a remind of that recall that the entire web site was priced wrong...and no one knew or did anything for about 12 hours last November.


  9. Helpful (1)

    "Great company - great people focused on big initiatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Operations
    Current Employee - Director Operations
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Walmart eCommerce full-time (More than 5 years)

    Pros

    The teams are dedicated and there is a real urgency to grow and win big. There is now a tremendous support from the home office to build the next generation systems and global infrastructure. Great place for people who want to have a big impact, learn about scale and love retail.

    Cons

    You have to balance the need for fast changes and system development with the overall needs for Wal-Mart - can't always go as fast as you'd like. Requires a lot of stakeholder management

    Advice to Management

    Continue to drive the multi-channel strategy and provide vision to Wal-Mart stores


  10. Helpful (5)

    "Huge potential mired in bureaucracy and disorder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Bruno, CA
    Current Employee - Senior Director in San Bruno, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Walmart eCommerce full-time (More than 3 years)

    Pros

    The largest retailer in the world. Huge opportunity to capture greater share of eCommerce.
    Lots of really smart people.
    Real work/life balance.
    Recent changes in compensation make company competitive in Silicon Valley
    Real interest in Diversity (women, lgbt, cultural)
    Neil Ashe has great ideas and is inspiring.

    Cons

    Teams can be very territorial and tribal
    Engineering trying to run agile with the resources for waterfall.
    Lack of clear guidance on direction in technology orgs.
    Enough resources to keep up but not innovate

    Advice to Management

    Pick a direction and stick to it. Stop being penny-wise and pound foolish. Customer focus means knowing who your customer is not just saying you are customer focused.