Warby Parker Reviews | Glassdoor

Warby Parker Reviews

Updated December 11, 2018
224 reviews

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3.6
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Warby Parker Co-Founder & Co-CEO Dave Gilboa & Neil Blumenthal
Dave Gilboa & Neil Blumenthal
157 Ratings

Employee Reviews

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Pros
  • "Snacks, company culture is very into making sure their employees aren't hungry" (in 20 reviews)

  • "I feel they really take care of me as a human- from free glasses (duh" (in 18 reviews)

Cons
  • "Also, the company is young, so there are definitely some growing pains" (in 12 reviews)

  • "Low pay with increasing daily demands" (in 12 reviews)

More Pros and Cons

  1. "Great Employee Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Warby Parker full-time (More than 3 years)

    Pros

    great culture, impactful feedback, innovative spirit, doing good in the world, wonderful training, great extra career experience opportunities

    Cons

    None! Really a great company to work for!


  2. Helpful (5)

    "Senior Corp Managerv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Manager in New York, NY
    Current Employee - Corporate Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Warby Parker full-time (More than a year)

    Pros

    The company overall is good with benefits. Very open environment and CEOs are somewhat approachable. Ton of fun things going on in the office and it is very causal dressed, which took me sometime to get used too.

    Cons

    No Diversity at the Executive or Senior Leadership. I have never seen so many non-diverse group and individuals who hire there friends over the correct qualified individuals.

    Advice to Management

    Diversity is key to succeeding! WP is a good company but will become a bad one with the click friends and low pay. Please stop hiring friends of friends and promote individuals who are qualified and pay them a fair amount!

  3. Helpful (5)

    "Love what you do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Warby Parker full-time

    Pros

    Pay
    Company Culture
    Quarterly glasses for free

    Cons

    Poor management
    Poor feedback
    Lack of (true) diversity
    POC are not recognized when doing good work
    Cult-like culture and entitled customers
    Company is growing too fast to sustain its model
    If you are an optician and not a part of leadership you’re basically an advisor with more responsibilities and less respect


  4. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Warby Parker full-time

    Pros

    Corporate culture, idea sharing, and collaborative work.

    Cons

    I can't think of any.


  5. Helpful (1)

    "Great culture and friendly co-workers but with little opportunity for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CX Advisor in Nashville, TN
    Former Employee - CX Advisor in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Warby Parker full-time (Less than a year)

    Pros

    - The culture is great (though a little cheesy at times), and the company is doing good in the world.
    - There are lots of opportunities to learn, and the company is an innovative industry leader.
    - Lots of company outings and catered meals!

    Cons

    - The Nashville "HQ" is essentially a call center
    - Unless you move to New York, there is little opportunity for vertical or horizontal mobility unless you want to work in training new CXers or HR
    - Job can be very stressful.
    - Pay could have been better.

    Advice to Management

    - Diversify employment opportunities in the Nashville office. I understand the logistic hurdles this could cause, but having one corporate office for administrative positions and one for customer experience sometimes led to an "us v. them" mentality, which was not good for morale.
    - Considering the responsibilities and extra learning and training required for working in CX, pay should have been slightly higher.


  6. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Warby Parker full-time (More than 3 years)

    Pros

    -Great benefits
    -Amazing additional perks in office (catered meals, snacks, company wide outings, etc).
    -Fun culture
    -Incredibly smart and hard-working colleagues
    -Co-CEOs are very transparent about company wide priorities. In my time here, I have learned so much about how to run a successful company. Feels kind of like attending a mini business school.
    -If you work hard, there are opportunities to move into CX management. With this, it's important to get feedback from management and work on your areas of improvement. As mentioned before, the team is so smart and hard-working, and there is a lot of interest in internal growth, so typically team members move into mgmt within 1-2 years of tenure.
    -If CX isn't your thing long term, Warby Parker still teaches a lot of great job skills such as giving feedback honestly, seeking feedback, being solution oriented, presentation skills, etc. There are plenty of ways to grow professionally if you choose to take advantage of the resources given here.
    -Management listens to the needs of the team and creates specific goals revolving around the team's feedback.

    Cons

    -Nashville office is just the Customer Experience team, so if you're not interested in staying in CX, opportunities are more limited. If you are interested in moving up in CX, there is opportunity!
    -CX is not for everyone. It can take a bit of emotional labor problem-solving with customers day in and day out.

    Advice to Management

    Continue to listen to the team and hear what can continue to be improved.


  7. Helpful (1)

    "Sale Advisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Warby Parker part-time

    Pros

    Great company, friendly co-workers, and wonderful overall company mission!

    Cons

    Not a lot of hours, and needs more diversity.

  8. Helpful (32)

    "Warning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CX Associate in Nashville, TN
    Former Employee - CX Associate in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Warby Parker full-time

    Pros

    Fully stocked fridge.

    You'll meet a few good people who become your friends.

    Great benefits (if you're full time.)

    You learn a lot of patience dealing with the entitled clientele.

    The business model itself and CEO's are admirable.

    Do good mission is something to be considered. Donations and volunteer work in lo-income and inner city area's are also great.

    Cons

    Low pay however more demands on your time that you are not compensated for appropriately.

    Metrics seem like a tool for control instead of a data catalog of productivity.

    Culture has declined rapidly.

    Management request your feedback but when given, do not receive it objectively which leads to retaliation or ignoring it altogether.

    Management spend more time sleeping with each other and creating a "mean-girl" environment (yes, even the men) than actually using their platform to help the company/ CX grow.

    Impartiality does not exist.

    Disturbing amount of favoritism and politics.

    Robotic leads that do no reach out to the individuals they're managing--yet you will get bulk generic emails "thanking you for all you do."

    Manufactured/Gossipy/clique-ish/high-school environment.

    Severe lack of diversity. Don't let the ads or models on the website fool you. The bulk of CX demographics are upper middle class Caucasian millennial's who're very uncomfortable around people different from them. No cultural sensitivity. Especially from leads. Only recently, specifically within the few months have more people of color been hired and this was most likely due to the feedback received online bringing attention to it. Still, on 3 floors you can count about 10 minorities working at the establishment. Additionally, these individuals don't seem to get recognition for their hard work as often as their white counterparts.

    Moreover, when grievances and reasonable requests are communicated, the responses from higher ups and human resources are: ignoring said concerns, brush offs and one is either labeled "aggressive", "problematic" or told to be quiet and be grateful. Very "Shut up and dribble." Perhaps it's the bible-belt location but there appears to be some racism going on.

    Human resources dept. is non-existent in Nashville. You will need to reach out to NY to receive assistance (for lack of a better word). However when you are able to reach someone it makes no difference because HR is the least helpful department in the whole of the company. You can be prepared for your words to be twisted so that your concerns are minimized and therefore unnecessary to be addressed. Very concerning when the one department set up to assist with an employee's well being, blatantly disregards it.

    Forced and contrived "positive" attitudes when in reality, people are miserable doing monotonous work.

    Cult-like environment.

    Lack of communication in regard to policies. Things are either not clearly stated or delivered in an untimely manner (too late.)

    Growth is limited.

    Ridiculously strict attendance policies. You can have personal injuries and hospitalizations occur that will be counted against you.

    Advice to Management

    Stop the bias. Stop the witch hunts on those who have constructive criticism for you. Stop violating regulations in YOUR OWN employee handbook. Hire an HR representative in your own office and be sure they're qualified for said position not just tenured and favored. The same goes for the individuals you promote for management. It's all pageantry and politics, not based on merit. There will be malicious behavior demonstrated by said management that will never be addressed.

     For those of you who are wanting to apply here at this company, this is a warning. Severe abuse of power from management mostly due to lack of experience. Advocating for yourself does nothing but put you on the 'no-fly-list', You will be targeted, micromanaged, bullied and tactically pushed out. Just understand what you're getting into (especially if you're a minority.)

    Take into account what your advisors are feeling and also make resources for mental health available to all of your employee's. The job is stressful and taxing with no compensation for the extra amount of work.


  9. Helpful (2)

    "Good Place to work for a short period of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Chicago, IL
    Current Employee - Sales Advisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Warby Parker part-time (More than a year)

    Pros

    The overall company culture is good and we really do give people a great product and customer service. Part time employees get paid time off. The actually day to day part of the job is extremely easy.

    Cons

    Not a lot of hours unless you are full time employee. Don't give a lot of optical training leaving it sometimes difficult to do your job. Won't advance with the company unless you fit a very particular model. Also many of the benefits that employees used to have are no more since the company has been expanding but not replacing those benefits with anything. You have to work at least two weekend days.

    Advice to Management

    Don't put things on the way side just because of heavy traffic, always try to better treat and engage your employees.


  10. Helpful (5)

    "WP Twilight Zone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CX Associate in Nashville, TN
    Former Employee - CX Associate in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Warby Parker full-time (Less than a year)

    Pros

    They focus on comfort. Chairs. Snacks. Tons of meetings to always check on your moods or work load. You’re not penalized for honestly going to the bathroom like 3 or 4 times in the day.
    Training is thorough then you ease onto the floor with calls/emails/text.

    Cons

    Too many snacks, may sit around getting chunky. You feel like it’s a weird cult and you must headnod and worship everything WP. They’re so big on customer service and satisfaction that they’ll sacrifice you. I’ve been cursed out, hung up on, disrespected to tears and the “fix” is to “presume positive intent”.

    Advice to Management

    Actually promote management of people who possess leadership skills. Do not simply ask the same questions over again in surveys. Hire more diverse cultures and gender. It sucks that at one point I was able to count 8 ppl of color total between 2 or 3 floors.