Warby Parker Reviews

Updated May 15, 2021

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4.0
77%
Recommend to a Friend
85%
Approve of CEO
Warby Parker Co-Founder & Co-CEO  Dave Gilboa & Neil Blumenthal
Dave Gilboa & Neil Blumenthal
298 Ratings
Pros
  • "free glasses every quarter plus varying discounts(in 56 reviews)

  • "Fun and inclusive work environment(in 35 reviews)

  • Cons
  • "Low pay rate for the job provided, but room to improve(in 24 reviews)

  • "There is no empathy between management and CX team(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Warby Parker and is not affected by filters.

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    1. 5.0
      Former Employee, more than 1 year

      Great Company 🤓

      Apr 30, 2021 - Sales Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -competitive wages -great leadership -live their values

      Cons

      -customer service is draining no matter where you work

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    2. 4.0
      Former Employee

      Good flexible scheduling

      May 15, 2021 - Sales Associate in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They usually have a fully stocked break room, good extensive training and are able to work around busy schedules.

      Cons

      The customer experience rating system is kind of ridiculous, it flags you if you get a bad review, I once got a bad review because the customer thought that the store needed more places to sit so I got flagged because she thought she was reviewing the store and not my performance.

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    3. 4.0
      Current Employee, more than 1 year

      Overall a great organization, but has some room for improvement.

      Jan 23, 2021 - Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company does have an altruistic streak, and is currently investing a lot of money in PPE and also organizations important to the advancement and improvement of the lives of people of color (Thurgood Marshall College Fund, Black Girl Ventures, etc). Free quarterly eyewear is a plus, team outings, and daily snacks for the employees. Pay is okay for most positions. Benefits are decent. Time off is nice. Also, the company brought back all furloughed workers after Covid-19 shutdowns.

      Cons

      Lots of apps that don’t necessarily work together, frequent outages of features that are required for accurate reporting and management of customer experience. Little planning for when things go wrong, so things usually take a while to get fixed. Company advancement internally is more likely if you leave the are where you live, and if you do get an internal promotion it is from constantly checking the boards for postings. Not common for the openings to be communicated to existing staff. Many stores are understaffed and cross training is an issue, so if someone calls in it is more than likely that position would be unfilled for the day. Unfortunately, many managers are hired externally so they don’t have the experience necessary to step in during these times.

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    4. 2.0
      Former Employee, less than 1 year

      More a facade than anything

      May 8, 2021 - Part-time Sales Advisor in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Complementary pair of glasses or sunglasses every quarter - The store made an effort to keep snack foods stocked

      Cons

      - The push for diversity seemed like more of a PR front than an actual company value. There’s A LOT of white people both at a store-level and throughout the org charts. I’m not saying this is either a good or bad thing, but it would be a more thoughtful approach to address internally instead of blasting social media and publicly touting diversity as a company value when it doesn’t exist from many perspectives in the company. - Product quality: As a complementary pair, I picked up some frames at a $195 base price point. I had to return them due to a lens distortion, and the replaced pair had the exact same issue. Being one of the pricier frames on the sales floor, my personal confidence diminished in what I was selling. - Co-workers: At the store I worked at, there were definitely a couple of people who were great to work with. That said, unless an employee comes in falling into a certain set of social categories, it is probably not going to be a positive experience. There was a lot of unsubstantiated political talk that seemingly came out of nowhere from some, and there was either a generally pious attitude or a lot of selfishness from a bigger subset of the staff. Additionally, communications at a district level were obnoxious...while I can appreciate call outs for promotions across the district, the follow-ups where various employees “congratulated” someone through the use of the reply all e-mail function seemed self-aggrandizing, and since there was a loose BYOD policy (e-mails to personal devices with 2-factor authentication on some devices requiring a personal device), a flood of these messages came mixed in with higher-priority communications, which was really annoying. Add a lame duck store leader to the whole thing and it’s generally not a good workplace for a lot of people.

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    5. 5.0
      Former Employee, less than 1 year

      Great Company, With the right team

      Apr 28, 2021 - Sales Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO, Free snacks, lenient lateness policy, great team, free glasses & discount codes

      Cons

      On your feet all day, no bathroom Or windows to outdoors at my location, sometimes associates steal sales

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    6. 5.0
      Current Employee, more than 3 years

      Great Culture and Work Environment, Okay Pay

      Mar 31, 2021 - Licensed Optical Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture, they actually do good and care about their stakeholders. Great product and straightforward sales process.

      Cons

      Pay could be more competitive, many resources indicate that other retail managers earn a similar amount without the professional certifications. Although they claim that internal promotion is a focus, most of the time, this just means additional responsibility with no additional pay.

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    7. 4.0
      Current Employee

      Great Coworkers, good benefits

      Apr 28, 2021 - Part-time Sales Advisor in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      amazing coworkers made it wonderful to work there no pressure to work for comission

      Cons

      it just feels like a very white company

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    8. 2.0
      Former Employee, more than 1 year

      Desperate need to unionize their workforce

      Apr 26, 2021 - Sales Supervisor in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progressive Free glasses Mostly friendly customer base

      Cons

      Disregard of employees concerns over proper covid protection. They are only interested in making as much profit as possible. They pretend to have your interests in mind, but be fooled. They are like all other retail, as soon as you make a fuss over your workers rights or lack there of, they push you out and move on to the next chum who is impressed by free glasses.

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    9. 1.0
      Former Employee, more than 1 year

      Good company that pays terrible

      May 13, 2021 - Licensed Optician in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Store leadership Team outings Stocked snacks in breakroom

      Cons

      Terrible management above the store Pay is NOT competitive Favoritism is rampant Management above stores is terrible No annual raises for some people

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    10. 5.0
      Current Employee

      Retail Heaven

      Apr 15, 2021 - Retail Advisor in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Extremely personable -Most stress-free retail experience - Great people, selling great products -The company makes it a core principle to make their retail experience as efficient and pleasant as possible!

      Cons

      -POE, our user interface for the store, could be streamlined more. It could also be updated more frequently. -Product management, could use a rework altogether.

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