Washington Department of Revenue Reviews | Glassdoor

Washington Department of Revenue Reviews

Updated July 5, 2017
27 reviews

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3.2
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27 Employee Reviews

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  1. "Fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ITS4 in Olympia, WA
    Former Employee - ITS4 in Olympia, WA
    Recommends
    Neutral Outlook

    I worked at Washington Department of Revenue full-time (More than 5 years)

    Pros

    It was stable. Worked there after graduating through the 2008 recession. We had fur-low days, but I never really had to worry my job was going to disappear. Pay was poor and the freeze on even cost of living was harsh, but it was stable and consistent and gave me some good experience after school!

    Cons

    It was too stable. Technology is in-grained. Management was set on waterfall. It was a good dev shop though. Department of Revenue in Olympia have their stuff together especially compared to other states.

    Advice to Management

    It doesn't have to walk and talk like a duck to be a duck. Management == ducks.


  2. "WaDOR work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Olympia, WA
    Current Employee - Developer in Olympia, WA
    Recommends
    Positive Outlook

    I have been working at Washington Department of Revenue full-time (More than a year)

    Pros

    Work life balance is heavy on the life part. Not a fast pace, encouraged to enjoy family time. Great medical.

    Cons

    If you want to be a lifer this is the place. If you are young and motivated then you will be frustrated with the pace and barriers.

    Advice to Management

    Encourage employees to grow and explore

  3. "Revenue Tax Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Washington in Seattle, WA
    Current Employee - Washington in Seattle, WA
    Recommends

    I have been working at Washington Department of Revenue full-time (More than a year)

    Pros

    Flexible work schedule, relatively stress free compared to private industry. Friendly and helpful co-workers.

    Cons

    Very low pay compared to industry average. I guess you get that with the very flexible hours and relatively easy work. Unless you get a Manager who takes the job too seriously and makes the job like a private industry job with the same crummy pay.

    Advice to Management

    Hard to change much with budget 100% determined by the State Legislator, thus harder to negotiate pay.


  4. "Dedicated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tumwater, WA
    Current Employee - Anonymous Employee in Tumwater, WA
    Recommends
    Positive Outlook

    I have been working at Washington Department of Revenue full-time (More than a year)

    Pros

    The people here are brilliant, and dedicated. Tax administration is not an easy business and our customers aren't always thankful that we do our work well. The people here support each other and innovate, and really work hard to serve the public through positive customer service. Even in the most difficult situations.

    Cons

    Public service is not for everyone. Those who lose sight of the bigger purpose we serve - working together to fund Washington's future - also lose satisfaction in the work.

    Advice to Management

    Continue to harness and celebrate the ingenuity of those who commit to work here.


  5. "Incompetent IS division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tumwater, WA
    Former Employee - Anonymous Employee in Tumwater, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Washington Department of Revenue full-time (More than a year)

    Pros

    If you’re unqualified to be a PM or BA, you can be one here. If you’re a developer you can take extra long walk breaks. If you’re a tester you can play on your iPhone all day. If you’re a manger fired from another agency, this place will hire you in the IS division.

    Cons

    Awful building with a lot of people stuffed into it. Bathrooms always busy. Always running out of toilet paper, towels and soap. Bake like a fried fish on one end of the building, and freeze at the other end. All IT services are being outsourced. Anyone with a brain leaves.

    Advice to Management

    Please stay. This way the clumsiness is somewhat contained. Unlike the Employment Security agency who got a steady stream of management and staff from here only to destroy that IS division.


  6. "Revenue Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Washington Department of Revenue full-time

    Pros

    Great benefits, work/life balance, and career opportunities

    Cons

    Change is slow, pay does not reflect location or cost of living


  7. Helpful (2)

    "Revenue Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Negative Outlook

    I have been working at Washington Department of Revenue full-time (More than 3 years)

    Pros

    Very independent job. To the point employees take advantage of the situation. Large variety of work. There is promotional opportunities because of the turnover rate.

    Cons

    Pay is very low considering the opportunities in Western Washington. The cost of benefits keeps getting transferred to employees while pay is stagnate.

    Advice to Management

    Pay employees a wage that is comparable to the private sector. This will decrease the turnover rate. Knowledge base in the Department will be taking a hit for years to come with the turnover.

  8. Helpful (1)

    "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Washington Department of Revenue full-time

    Pros

    Good leave and flexible work schedules in some Divisions

    Cons

    Differing work environments for each Division. Some are hostile and others are more cooperative.

    Advice to Management

    Work on consistency of working conditions and management training in soft skills.


  9. Helpful (1)

    "Excise Tax Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Excise Tax Examiner in Tumwater, WA
    Former Employee - Excise Tax Examiner in Tumwater, WA
    Doesn't Recommend

    I worked at Washington Department of Revenue full-time (More than a year)

    Pros

    Most coworkers and managers very pleasant to work with. Learned a lot about excise and sales tax reporting obligations.

    Cons

    Disorganized, hit-or-miss training. Tendency of some management to play favorites. Morale rather low among examiner trainees. Dusty office; cold; musty-smelling.


  10. Helpful (4)

    "IT is not premier & misguided toxic managers causing utter collapse of division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tumwater, WA
    Former Employee - Anonymous Employee in Tumwater, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Washington Department of Revenue full-time

    Pros

    Lots of busy work - if you like that sort of thing.
    you can check your brain at the door if having to think is bothersome to you.
    You could retire in place if you just want to collect a paycheck.
    You can work as a configuration specialist if you never really liked coding.
    If you aren't a very good BA you can pretend you are a BA and get paid or work on the COTs project and wait for odd ball non BA work
    If you are a PM, but hate doing more than one project? Great news! Each PM gets 1 effort and blows out all the other work following the PMBOK to a T so you get to practice school book PM'ing and take forever to actually make any progress! Plus if you wont have to PM anything software development wise generally.
    If you are an amazing brown-noser, politician, "Yes" (women or man) the managers will love you.
    If you like missing deadlines, kicking the can down the road, analyzing things for years and never having to produce anything? The IT division would be you valhala

    Cons

    Old building with rooms near 80 degrees while other staff freeze or have rain water fall on their heads, bathrooms are unclean and run out of TP, paper towels, etc.
    DOR has decided to commercialize (outsource) nearly everything in IT.
    They have no future except for helpdesk and a commercial system.
    Most all staff are losing jobs, skills and hope.
    Employees not trained well on modern tools.
    Managers cause so much heartache for those beneath them.
    Not Lean, not doing a good job with telecommuting, too many managers running around instituting crazy outlandish decrees and non of them having enough experience to understand how bad they are making it.
    Customers so mad at line staff and supervisors but not understanding the state of affairs in the IT division was not their doing.
    Vendors treat state employees horribly and nothing can be done.
    State level reclass is going to be hard.
    Too much nonsense bloated processes (mis) using sharepoint to the point an employee could spend 90% of their day updating a share-point list of some-sort (that would not have been bad except none of the initiatives, systems, lists, processes, are connected so it is busy work)
    If you voice concern? you are targeted by managers as being a problem.
    The supervisors are ineffective because the managers pummel them so much and remove all authority it is impossible EVEN if they could be leaders.

    Advice to Management

    Go elsewhere. The staff or supervisors really don't need the management team. It is just another layer of nonsense. Or? Try managing? Get a clue on the difference between micro managing, supervision and technical work. Stop covering up lack of experience at the very least. Make an effort to value your staff and stop blaming turnover on low pay and acting dumb to CYA. Perhaps if you bothered with exit interviews, you would realize how bad it is. The management have no clue how to support their teams and spend nearly all of their time competing with one another, micromanaging, blaming, deferring, blocking work, being stuck in the 80's way of thinking. etc.


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