Washington Mutual Reviews | Glassdoor

Washington Mutual Reviews

72 reviews

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2.0
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Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
8 Ratings

72 Employee Reviews

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Pros
  • It had great benefits and recognition program that made the employees feel valued (in 17 reviews)

  • The work environment was pleasant (in 14 reviews)

Cons
  • Bad industry coupled with bad decisions at the senior level have impacted stock and goodwill among customers and employees (in 6 reviews)

  • Competitive, subprime lending downfall for the company (in 10 reviews)

More Pros and Cons

  1. "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Chatsworth, CA
    Former Employee - Senior Business Analyst in Chatsworth, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Big company with established organization with procedures and lot of learning opportunities. Good location close to home. In site cafeteria.

    Cons

    They were always scaring people about loosing their jobs and having layoffs. They promoted child care site when I was offer a job and they had it closed a month right after I left my previous job and was hired.

    Advice to Management

    I know is hard to manage a slow heavy organization but make use of the talent of your people. There are plenty of us willing o steer the company on the right direction.


  2. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst/Technical Writer in Costa Mesa, CA
    Former Contractor - Business Analyst/Technical Writer in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Washington Mutual as a contractor (More than 10 years)

    Pros

    There was a lot of work to be done, my supervisor was open to suggestions and feed back. I was paid well as a contractor. The work environment was pleasant.

    Cons

    Washington Mutual was imploding; management kept shifting directions; priorities were ill-defined. What was to be a long term contract with hiring potential turned out to be not the case.

    Advice to Management

    By now advice to management is a moot point since Washington Mutual no longer exists in the form that I knew it to be previously.


  3. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Disputes Representative I in Hayward, CA
    Former Employee - Card Disputes Representative I in Hayward, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Washington Mutual (Less than a year)

    Pros

    Three different work shifts; Managers were empathetic; if had any disabilities, they are accommodating.

    Cons

    Was hired to do another job, however I was moved to another department because they was not aware of how many people they actually hired. If you get injured, upper management was not empathetic and accommodating, which put the managers under them in a tough spot.

    Advice to Management

    Listen to your employees, have someone available in a management or lead spot just in case employees get emergency phone calls that require authorization for debit card/account issues.


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  5. "Overwhelming Work Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (Less than a year)

    Pros

    Lots of bank holidays which means time off

    Cons

    Product and Service lines are too narrow in scope.

    Advice to Management

    Listen to your staff.


  6. "Branch Loan Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Officer in New York, NY
    Former Employee - Loan Officer in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    The company provided access to current mortgage holders

    Cons

    The Company didn't offer products for the areas in which the branches were located

    Advice to Management

    Have better products


  7. "RETAIL banking. -- "Sell Sell Sell!""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Plano, TX
    Former Employee - Operations Supervisor in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    If you want to, there was room to move up from the bottom.

    Cons

    But the ceiling wasn't very far from the ground when it came to advancement.
    The biggest disappointment, was seeing the change from being a banker and assisting people in their financial needs. Giving them clarity on what opportunities they had to make the best of their money. Counseling customers on how to manage funds. -- To trying to convince every single customer to open more and more accounts. Far more than they needed. Over and Over.

    Advice to Management

    No banker needs to be pushy. Lay-off. It's a burden on the customer to be treated like an asset.


  8. Helpful (1)

    "Good people hurt by bad decisions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Seattle, WA
    Former Employee - Senior Financial Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Washington Mutual full-time (More than 10 years)

    Pros

    I was in a great group that drove enterprise finance support for the company. We had a lot of synergy and were recognized as subject matter experts in our roles. My manager was demanding but also collaborative and supportive.

    Cons

    Shame that so many good people who worked hard were impacted by such a short-sighted risk management strategy.


  9. "Washington Mutual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Atlanta, GA
    Former Employee - Teller in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    I managed to get along with my bosses and my coworkers. I did like the benefits and all the employee discounts available.

    Cons

    I hated the fact that as a teller you had to stand up. Our stations were setup like a cell phone store but worse because there was an area for the customers to look around on the screen as you processed their transactions. This was invasive and uncomfortable for the employee. Now that I think about it, this was dangerous given that anyone could come in and easily physically assault us since it was a bank after all. I felt like WAMU did not care about our safety. My legs would hurt after a long day of standing up.

    Advice to Management

    Get your employees some chairs!! And put them behind a bullet proof window please!!!


  10. "It's about leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Vice President in Seattle, WA
    Former Employee - Vice President in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Washington Mutual full-time (More than 10 years)

    Pros

    The vision was exciting at first and I was proud to be a part of WaMu. I was able to do some of my best work, with some very creative and bright people.

    Cons

    Leadership--and by that I mean the C suite--got caught up in ego gratification and hubris. For the three to four years before the company went under it was all about the numbers.

    Advice to Management

    Learn from your mistakes and surround yourself with people who tell you the truth ... and then resist the urge to run them off if you don't like what you're hearing.


  11. "Treated unfairly by management and had negative experience in work environent."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    WaMu had a very diverse group of people to work with and everyone knew what they were doing and very knowledgeable.

    Cons

    Did not feel like I was needed and was constantly felt underrated and disrespected by management and felt they had little faith in my work.

    Advice to Management

    Management could make the team feel a little more included and treat those working under them with more respect and value.


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