Washington Mutual Reviews | Glassdoor

Washington Mutual Reviews

Updated June 2, 2017
400 reviews

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400 Employee Reviews

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Pros
  • It had great benefits and recognition program that made the employees feel valued (in 17 reviews)

  • Stimulating environment, good pay, and great benefits (in 13 reviews)

Cons
  • Competitive, subprime lending downfall for the company (in 10 reviews)

  • poor business practices that led to company being seized by the FDIC (in 9 reviews)

More Pros and Cons

  1. "First Vice President Markeitng"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Vice President in Seattle, WA
    Former Employee - First Vice President in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    Fun culture. Growth culture. Supportive executive management in the Mortgage Division.

    Cons

    Many mergers and reorganizations made it challenging to motivate people and keep everyone going all of the time.


  2. "Funder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good people to work with

    Cons

    The system was really bad

  3. "Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Closing in Bethel Park, PA
    Former Employee - Closing in Bethel Park, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (More than a year)

    Pros

    All in all it's a good place to work.

    Cons

    I liked it there, so I really have no cons.

    Advice to Management

    none


  4. "Excellent Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President/Manager of Organizational Excellence in Seattle, WA
    Former Employee - Vice President/Manager of Organizational Excellence in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    Great people, true team environment, challenging work, fair compensation, perfect work/life balance. Lots of opportunity with the ability and encouragement to "train up".

    Cons

    I, personally, saw no down side. Without a doubt the best place I have ever worked. Unfortunately, they were victim of the economic collapse between 2007 and 2010, otherwise I'd still be there!

    Advice to Management

    Great Management. Knowledgeable, open and engaged.


  5. "Employees were rewarded for good performance. Nice to be appreciated by the company you work for,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Office Administrative in Northridge, CA
    Former Employee - Back Office Administrative in Northridge, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    Decent pay, good people and company support.

    Cons

    Too much risk in the subprime lending

    Advice to Management

    n/a


  6. "You will love it if you like to sing Kumbaya"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    Nice work life balance. Great comp and benefits. Really caring organization.

    Cons

    Bad subprime loan strategy, chase leadership,

    Advice to Management

    Don't conduct a business practice or offer a product which you would not buy yourself


  7. "Overwhelming Work Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (Less than a year)

    Pros

    Lots of bank holidays which means time off

    Cons

    Product and Service lines are too narrow in scope.

    Advice to Management

    Listen to your staff.

  8. "It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Specialist in San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Washington Mutual full-time (More than 3 years)

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to Management

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.


  9. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    close to home, liked co-workers

    Cons

    political, managers who climbed ladder but are not good leaders


  10. "A great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Irvine, CA
    Former Employee - IT Manager in Irvine, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to Management

    N/A


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